Motive combines IoT hardware with AI-powered applications to connect and automate physical operations.
Install Coordinator
Location
USA Timezones
Posted
22 days ago
Salary
0
Seniority
Mid Level
Job Description
Install Coordinator
Motive
Role Description As an Install Coordinator at Motive, you will be a crucial link between our internal teams and external partners, ensuring the smooth execution of hardware installations for our customers. This role is heavily administrative, requiring meticulous attention to detail and strong organizational skills. You will be responsible for: - Coordinating and managing installation assignments - Managing documentation - Maintaining communication with all stakeholders to ensure projects are completed on time and to the highest standard - Working during US business hours to facilitate seamless collaboration across time zones What You’ll Do - Pre-Sales Support: Collaborate with Sales and Solutions Consultants to understand customer requirements and ensure installation plans align with pre-sales agreements. Assist in preparing installation quotes and timelines, providing input on resource allocation and scheduling feasibility. - Record Management: Ensure all pre-sales documentation, such as vehicle lists, is complete and accurate. Issue and maintain key documents like statements of work and project plans, providing install partners with necessary resources and information for successful installations. - Installation Coordination: Assess the scope of work to select the most suitable subcontractor(s) for the job. Serve as their main point of contact during the initial booking, providing all necessary records and answering any scoping questions to ensure successful job acceptance and completion in the field. - Client Communication: Participate in customer calls to provide high-level information about the assignment of install partners and the initial project plan. Act as a liaison to ensure Sales, Solution Consultants, and clients are well-informed and confident before the Implementation Project Manager takes over. - Project Transition: Prepare and provide the Implementation Project Manager with comprehensive information on the customer, including key documentation and any relevant insights. Ensure a smooth transition by sharing all necessary details to facilitate effective project management and successful implementation. Qualifications - 3-5 years of experience in project coordination, logistics, or a similar administrative role - Experience with hardware installations, trucking, logistics, or fleet management sectors is strongly preferred - Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively - Strong written and verbal communication skills (English) - Basic understanding of telematics, hardware installation, and software deployment - Ability to anticipate potential issues during the installation process and proactively address them - Familiarity with Salesforce or other CRM platforms for tracking installation progress and managing customer interactions - A BA/BS degree in a related field is preferred, but equivalent professional experience will also be considered Benefits - Creating a diverse and inclusive workplace is one of Motive's core values - We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives
Benefits
- 401(K), 401(K) matching, Company equity, Company-sponsored outings, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Life insurance, Mentorship program, Open office floor plan, Paid holidays, Paid sick days, Partners with nonprofits, Performance bonus, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Quarterly engagement surveys, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Diversity recruitment program, Personal development training, Flexible time off, Bereavement leave benefits
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