Role Description At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way. CareRx is looking for a Revicare Customer Relations / AADL Specialist to join our team. The Revicare Customer Relations Specialist works to promote the sales of incontinence products and medical supplies and maintains a healthy working relationship with our client base. Reporting directly to the Revicare Manager, the Revicare Customer Relations Specialist is responsible for the day-to-day customer relation maintenance, customer service desk and assisting clients, nursing home facilities and pharmacies with their daily incontinence needs. This is a remote role. Qualifications - Kroll system experience is an asset - Competency with Microsoft Office software - 3CX phone system experience - Use of DocLink for invoice approvals - Ability to manage email at a highly proficient level in terms of response time and content - Ability to key 40-60 words per minute Requirements - Take customers' orders and answer customer inquiries over the phone, email, and fax - Investigate customer issues and concerns related to incontinence and the Alberta Aids to Daily Living program (AADL) - Assist with product selection for incontinence, catheter supplies, and other medical supplies - Process billing through Kroll software and ensure timely delivery of products - Explain the type and cost of Revicare services/products offered - Advocate patient concerns and issues - Review AADL authorization claims - Perform routine client maintenance such as address changes - Maintain knowledge of AADL, rules and regulations - Process reconciliations as it relates to the AADL process - Other duties will be assigned as required for business need Benefits - Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care - Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve - Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs - Defined Work Schedule: Offers a healthy work-life balance with predictable hours - Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy - Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do - Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career - Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation - Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together Company Description CareRx is committed to enhancing the health of Canadians with unique and complex medication needs.

• Support Business teams with customers who are at risk of churning with Brinks. • Drive results through calls and activities to retain customers. • Utilize strategies to monitor and guide customer activity. • Take ownership of high-priority customer issues that exceed frontline support capabilities.

Title: NWEA Renewals Specialist Location: US ShiftType: Regular Full-Time Job Description: HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Job Title: Renewals Specialist Location: Remote Position (US) What you’ll do: The Renewals Specialist plays an integral role in the continued success of the district partners served by NWEA. Through effective collaboration with the Sales Team and Customer Success Partners, the Renewal Specialist is responsible for managing all renewal opportunities assigned to them. The Renewals Specialist engages direction with customers to renew and expand digital licenses and professional learning services, driving towards achievement of company sales objectives. Working in Partner Accounts, the Renewals Specialist will be responsible for the following primary duties: - Coordinating outreach and cost proposal activities related to a customer’s annual renewal cycle. - Identifying expansion opportunities and collaborating with Account Managers to close expansion opportunities. - Using effective case management methods to assure customer accounts and activities are prioritized appropriately. - Collaborating with other customer-facing teams to support a successful customer experience. - Using available resources to maintain accurate knowledge of the customer’s account history, departmental and enterprise processes, and key issues for each account. - Proactively preparing cost proposals and updating opportunities in SFDC to ensure data is accurate, timely, and actionable. - Identifying data inaccuracies and escalating for correction. - Establishing positive and successful relationships with internal partners and stakeholders - Responding to customer requests and concerns with appropriate timeliness; this may include providing new or revised quotes, directing them to other company resources, or receiving orders. - Providing timely and complete information needed for all stakeholders to perform effectively in the territory. - Communicating with customers and internal stakeholders in a professional, credible, and timely way, using available communication tools. - Documenting work in Salesforce.com. - Working independently and as part of a team to achieve results. What you’ll need: - Understanding of sales and subscription renewal business. - Experience or familiarity with SaaS, Education Technology, or Customer Service industries. - Ability to manage customer accounts in variable stages of renewal. - High degree of attention to detail. - Proven ability to use multiple sources of data to inform proposal or decision. - Ability to work successfully with multiple teams to accomplish a common goal. - Ability to work in a typical office environment; work is primarily sedentary, requiring extensive use of a computer. - Visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. - Travel up to 10% of the time. Education and Experience: - Bachelor’s degree or equivalent experience within a Saas organization. - Minimum 2 years’ experience with sales or subscription renewals, with a proven record of achieving sales quota. - Educational/Technology sales experience are desirable. - Proficient in MS Office, SFDC and Gainsight and CRM (Customer Relationship Management) Software. Salary Range - $45-$50K (paid hourly + incentives) We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

Role Description Como Especialista en Atención y Reservas de Viajes, tendrás un papel clave acompañando a nuestros clientes desde el momento en que reservan hasta que regresan a casa. Serás el puente entre sus sueños de viaje y un servicio excepcional. Responsabilidades principales - Responder de manera rápida y profesional a las consultas de los clientes por correo electrónico, teléfono o plataformas de mensajería. - Asistir en reservas, cambios, cancelaciones y solicitudes especiales. - Brindar información precisa sobre destinos, documentos de viaje y políticas de la agencia. - Hacer seguimiento a los clientes para confirmar detalles del viaje y su satisfacción. - Manejar inquietudes o quejas con empatía y habilidades para resolver problemas. Qualifications - Excelentes habilidades de comunicación escrita y verbal. - Experiencia previa en servicio al cliente (idealmente en turismo o hospitalidad). - Persona organizada, proactiva y detallista. - Facilidad para aprender nuevas plataformas y sistemas de reservas. - Pasión por los viajes y por ayudar a otros a planificar experiencias únicas. Benefits - Trabajo 100% remoto con horarios flexibles. - Oportunidades de crecimiento dentro de la agencia. - Descuentos exclusivos y beneficios en viajes. - Ambiente de equipo colaborativo y capacitaciones continuas.