BasharSoft

Role Description Are you a visionary storyteller with a passion for digital innovation? We are seeking an exceptional Media Production and Digital Marketing Specialist to join our dynamic, remote team based in Cairo, Egypt. This is an incredible opportunity to shape our brand's voice, captivate audiences, and drive significant growth through compelling content and strategic digital campaigns. If you thrive in a creative, fast-paced environment and are ready to make a tangible impact, we want to hear from you! As our Media Production and Digital Marketing Specialist, you will be at the forefront of our digital presence, blending artistic vision with analytical prowess. You'll be responsible for: - Leading the end-to-end media production process, from ideation and scriptwriting to filming, editing, and post-production for various digital channels. - Developing and executing comprehensive digital marketing and e-marketing strategies, including SEO, SEM, email marketing, and paid advertising campaigns. - Managing and optimizing our social media presence, creating engaging content and fostering community interaction across all relevant platforms. - Analyzing marketing campaign performance using various analytics tools, providing actionable insights and recommendations for continuous improvement. - Collaborating with internal stakeholders to ensure brand consistency and alignment across all marketing and media initiatives. - Staying abreast of industry trends, emerging technologies, and best practices in media production and digital marketing. Qualifications - 3-7 years of hands-on experience in a dedicated Media Production and/or Digital Marketing role. - Demonstrated success in developing and executing comprehensive Digital Marketing, E-Marketing, and Social Media strategies that drive measurable results. - Strong background in Media Production and Content Creation, including video production, editing, graphic design, and copywriting. - Ability to analyze campaign performance, interpret data, and provide data-driven recommendations for optimization. - Excellent verbal and written communication skills, with a keen eye for detail and compelling storytelling. - Highly motivated, organized, and capable of managing multiple projects independently in a remote environment, while also collaborating effectively with a diverse team. Growth Opportunities We are committed to your professional development! This role offers ample opportunities to expand your skill set in cutting-edge digital marketing techniques and advanced media production technologies. You'll have the chance to lead exciting projects, attend industry conferences, and grow into more senior leadership roles within our expanding marketing department. Team & Culture Join a vibrant, supportive, and globally connected team that values creativity, collaboration, and innovation. We foster a culture of open communication, continuous learning, and mutual respect, even in a remote setting. Your ideas will be heard, and your contributions will be celebrated as we collectively strive for excellence. Impact Your work will directly impact our brand's visibility, engagement, and ultimately, our growth. You will be instrumental in telling our story, connecting with our audience, and driving our mission forward through captivating content and powerful digital strategies. This is your chance to leave a lasting mark!

Role Description We are looking for a highly skilled Operations Specialist to join our remote team. This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management. The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers. Key Responsibilities - Product Listing Management - Upload and list new products across all four platforms, ensuring accuracy in descriptions, images, and categorization. - Optimize product visibility (platform SEO) to increase conversions and sales. - Continuously review and update existing listings according to each platform’s requirements. - Order Processing - Monitor the full order lifecycle from purchase to final delivery. - Coordinate with shipping companies (e.g., Aramex) to track shipments and resolve delivery issues. - Track failed deliveries or cancellations and take immediate action to avoid penalties. - Ticket Management & Platform Communication - Respond to support tickets on Noon, Extra, and Trendyol using professional Arabic and English communication. - Adhere to response time SLAs (24–48 hours) to avoid automatic ticket closure. - Follow up on open tickets and escalate when necessary. - Returns & Disputes Management - Process return requests accurately according to each platform’s policies. - Visually assess returned product images to determine usage and decide on acceptance or rejection. - Draft professional, evidence-based responses to protect the seller account in disputes. - Escalate policy violations and prepare formal compensation claims. - Warranty & Technical Reporting - Handle warranty claims for electric scooters and classify cases (manufacturing defect vs. misuse). - Prepare bilingual (Arabic/English) technical inspection reports based on approved templates. - Coordinate with technical teams and service centers and follow up with customers until case closure. - Database & Internal Systems Management - Maintain and update the orders database on Airtable with high accuracy. - Search, reconcile, and report operational data. - Use AI tools (e.g., Claude / ChatGPT) to accelerate response and report drafting. - Customer Support - Respond to technical inquiries about electric scooters and provide guidance on usage and installation. - Communicate with customers via platform channels in a professional and friendly manner. - Manage escalated customer cases and coordinate with management when needed. Qualifications - Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and Extra. - Familiarity with Salla is a plus. - Strong experience in product listing and optimization. - Proficiency in Airtable or similar CRM systems. - Experience using AI tools for drafting responses and reports. - Solid understanding of return/warranty policies and seller account performance metrics. - Excellent written communication skills in both Arabic and English. - Ability to draft professional support emails. - High attention to detail. - Ability to manage multiple cases simultaneously. - Strong independent decision-making. - High level of organization and self-discipline.

Role Description Build scalable AI-powered backend systems that form the backbone of our client solutions. You'll architect robust APIs, integrate multiple AI providers with intelligent fallback strategies, and optimize real-time workflows that handle AI processing at scale. What You'll Do - Integrate and manage multiple AI providers (LLMs, image/video generation) with smart fallback and cost optimization - Design and optimize prompt engineering strategies for consistent, high-quality AI outputs - Build high-performance REST/GraphQL APIs using Django and FastAPI with async processing - Develop real-time features using SSE, WebSockets, and background task processing (Celery) - Architect scalable microservices with robust error handling, rate limiting, and monitoring - Optimize database queries, implement caching strategies, and design efficient data models - Implement RAG pipelines and vector embeddings for context-aware AI responses - Write comprehensive tests, maintain CI/CD pipelines, and conduct code reviews Qualifications - 5+ Years of Experience - Python & Frameworks: Django and/or FastAPI in production, async Python (asyncio, async/await) - AI Integration: LLM APIs (OpenAI, Gemini, etc.), prompt engineering, token/cost optimization - Databases: PostgreSQL (query optimization, indexing), Redis (caching, queuing) - Async Processing: Celery or equivalent, message brokers (RabbitMQ, Redis, SQS) - DevOps: Docker, Git, cloud platforms (AWS/GCP), CI/CD pipelines - API Design: RESTful principles, authentication, rate limiting, error handling Tech Stack - Python 3.10+ - Django, FastAPI - PostgreSQL, Redis, MongoDB - OpenAI, Gemini - Celery - Docker - AWS/GCP Nice-to-Have - Server-Sent Events (SSE) or WebSocket implementation - Vector databases (Pinecone, Weaviate, pgvector) and RAG architectures - MongoDB or NoSQL experience - Multi-provider AI abstractions and failover strategies - GraphQL, workflow orchestration (Temporal, Airflow), Kubernetes - Observability tools (Datadog, Sentry, ELK) - LangChain, LlamaIndex, or similar frameworks

Role Description We are seeking a talented and detail-oriented Interior Designer with strong 3D visualization skills to join our team. The ideal candidate will have extensive experience in producing high-quality designs, preparing execution drawings, and managing multiple projects, particularly within luxury projects. This role requires a strong understanding of finishing details and the ability to collaborate effectively with cross-functional teams. - Develop creative interior design concepts and high-quality 3D visualizations - Prepare detailed shop drawings and execution drawings - Produce realistic renderings using industry-standard software - Coordinate with project teams to ensure accurate implementation of design details - Review and ensure compliance with project specifications and finishing standards - Manage multiple projects simultaneously while meeting deadlines - Communicate effectively with clients, contractors, and internal teams - Participate in site visits and provide support during execution phases when required Qualifications - Minimum 5 years of experience in interior design or architecture - Proficiency in AutoCAD and 3D software (V-Ray, 3ds Max, Revit) - Strong skills in realistic rendering - Ability to prepare shop drawings / execution drawings - Strong understanding of execution details and finishing works - Experience in site execution or supervision is preferred - Proficient in English - Experience working on Luxury Projects - Ability to manage multiple projects simultaneously - Excellent communication skills and ability to work effectively within a team Requirements - Experience working on high-end residential or commercial projects - Strong attention to detail and problem-solving skills - Ability to work under pressure and meet project deadlines

Role Description We are seeking a talented and creative 3D Motion Designer with a minimum of 3 years of experience to join our team remotely. The ideal candidate will be responsible for creating high-quality 3D animations and motion graphics that align with brand guidelines and project objectives across digital platforms. Key Responsibilities - Design and produce 3D motion graphics and animations for marketing, social media, websites, presentations, and video content - Develop concepts, storyboards, and visual ideas in collaboration with creative and marketing teams - Create realistic and stylized 3D models, lighting, textures, and renders - Animate characters, products, environments, and visual effects as required - Ensure consistency in quality, style, and branding across all projects - Manage multiple projects and meet deadlines in a remote work environment - Incorporate feedback efficiently and make revisions when needed - Stay updated with the latest 3D design and motion trends Qualifications - Minimum 3 years of proven experience as a 3D Motion Designer or similar role - Strong portfolio showcasing 3D animation, motion design, and rendering work - Proficiency in industry-standard tools such as Cinema 4D, Blender, or Maya - After Effects - Adobe Creative Suite - Solid understanding of animation principles, timing, and composition - Experience with lighting, texturing, shading, and rendering - Ability to work independently and communicate effectively with remote teams - Strong attention to detail and creative problem-solving skills