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Number Operations Analyst
Location
Poland
Posted
44 days ago
Salary
0
Seniority
Senior
Job Description
Number Operations Analyst
Vonage
• Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. • Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. • In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs. • With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant. • When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings. • Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed. • Collaborate with internal team members to further streamline, enhance and automate operational tasks.
Job Requirements
- Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
- Familiarity with SIP, VoIP, and legacy PSTN nuances.
- Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
- High attention to detail, particularly in data and document handling.
- Strong analytical and problem-solving skills.
- Self-motivated with excellent time management and ability to manage competing priorities.
- Comfortable working independently and managing operational queues.
- Confident communicator across cross-functional teams.
- Fluent English.
Benefits
- Health insurance
- Remote work options
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