Sr Analyst, Customer Support Operations
Location
Hong Kong
Posted
85 days ago
Salary
0
Seniority
Senior
Job Description
Sr Analyst, Customer Support Operations
TransUnion
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience. What You'll Bring: - University graduate in any disciplines - Minimum 5 years experience in client facing role providing corporate customer service and support - Good understanding of banking/financial industry - Experience in engaging with members and providing support - Strong presentation skills and writing in English are essential - Excellent people management, interpersonal and communication skills - Customer-oriented with professional and passion to provide excellent service - Engage with members of the organization to provide support and ensure a positive member experience Impact You'll Make: - Identify trends and opportunities for improvement based on member feedback and data analysis - Ensure outstanding members experience and deliver results through leading and review of all processes - Collaborate with other departments, to ensure a seamless member experience - Perform due diligence of potential/current members and any KYC related matters - Provide training to member to ensure their knowledge on company system and privacy regulations - Prepare and deliver regular reports on membership engagement and support to senior management - Participate in and handle ad hoc projects This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion's Internal Job Title: Sr Analyst, Business Operations
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Partners with nonprofits, Performance bonus, Pet friendly, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, Employee awards, Diversity recruitment program, Pay transparency, Transgender health care benefits, Wellness days, Abortion travel benefits, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits
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