• Provide administrative and clerical assistance to the genetic counselor team, including scheduling and organizing appointments. • Assist in the management of patient files, medical records, and genetic test orders, ensuring they are processed efficiently and accurately. • Triage and route client and patient inquiries to the appropriate departments or external partners. • Assist patients and healthcare providers in coordinating patient genetic counseling services. • Facilitate communication between patients, healthcare providers, laboratory partners and internal teams to ensure seamless service delivery. • Manage and track straightforward test orders, ensuring timely execution and follow-up with internal and external parties. • Serve as a liaison between the laboratory, healthcare providers, and patients, ensuring the resolution of inquiries and issues in a timely and professional manner. • Maintain effective and clear communication with laboratory clients and partners, providing updates and addressing concerns as needed. • Ensure detailed and accurate records are maintained for patient information and genetic test results, adhering to privacy and confidentiality regulations. • Support the coordination of patient medical records between various internal teams and external clients, ensuring compliance with healthcare standards and regulations. • Adhere to all relevant compliance standards, including HIPAA regulations, ensuring the confidentiality of patient information. • Contribute to continuous improvement efforts within the genetic counseling process by suggesting and implementing operational enhancements.

• Communicate effectively with professional clients, ensuring coordination of complex cases and relaying abnormal or intricate results. • Perform critical review of test orders and laboratory reports for accuracy and precision. • Facilitate management of complex cases between various internal teams and external clients • Act as a liaison between professional clients and laboratory teams. • Educate and support professional trainees, including genetic counseling students. • Contribute to new test development, policies, and procedures. • Collaborate on professional manuscripts and presentations related to genetics.

• Collaborate with the Manager of Counseling Services to implement a comprehensive counseling program • Work to implement various parts of the ASCA national model into the school year cycle for the school counseling team • Implement programs for students and families related to social emotional development and support • Keep abreast of all high school graduation requirements, including special requirements such as end-of-course testing, graduation seals, and other information shared by the Ohio Department of Education • Help to ensure that the OHBCA course selection process is supporting the needs of students according to specific state credit and graduation requirements and student needs and interests • Work with the administrative assistants to ensure that school records from the student’s previous school have been received (as needed) • Support the implementation for the Ohio Graduation Plan for all students • Partner with teachers, counselors and other school staff to support protocols related to the safety of OHBCA students and families • Utilize data to identify students at-risk, and work on strategies to ensure safety • Collaborate with school administration to support students who are failing, specifically students in the Academic Probation process • Develop strategies to measure success of annual interventions • Ensure that teachers and other staff have access to all needed resources to support students • Work with school teams to identify and help families access school and community resources • Generate ideas to increase engagement with OHBCA students and families • Stay abreast of ethical standards and all state regulations related to incident reporting and documentation • Support the counseling team in the implementation of postsecondary readiness programs, including Advanced Placement support, SAT and ACT Preparation, Career Technical and college admissions planning, scholarships financial aid; and financial aid workshops • Understand the requirements to facilitate the administration of all high school testing, including End-of-Course exams, PSAT, SAT, ACT, and AP exams • Support professional development activities for teachers and school staff members • Other duties as assigned

Role Description The Financial Counseling Representative plays a critical role in ensuring a positive financial experience for patients and families. This position provides comprehensive financial advocacy by: - Assessing eligibility for internal and external financial assistance programs. - Supporting insured patients facing out-of-pocket cost challenges. - Actively reducing financial barriers to care. The representative serves as a trusted liaison between patients, families, clinical teams, and the Benefits Assistance Team while maintaining compliance with all regulatory and organizational policies. Responsibilities - Conduct thorough financial assistance screenings using the HEART application and other approved tools to determine eligibility for hospital charity programs and external financial resources. - Assist insured patients experiencing financial hardship by evaluating eligibility for deductible, copay, and coinsurance support programs. - Manage assigned financial assistance work queues efficiently, ensuring timely and accurate completion and follow-up. - Investigate and resolve insurance discrepancies, coverage conflicts, and registration-related issues to prevent downstream denials and billing delays. - Communicate clearly, empathetically, and professionally with patients and families regarding financial obligations and available support pathways while maintaining confidentiality. - Collaborate with Benefits Assistance, Registration, Revenue Cycle teams, and external agencies to streamline financial clearance and enhance the overall patient financial experience. - Monitor cases and documentation to ensure compliance with federal and state regulations, payer policies, hospital charity care standards, and HIPAA requirements. - Identify trends in financial hardship and escalate complex cases or operational barriers to leadership for timely resolution and process improvement. - Maintain accurate documentation within the electronic health record and related systems to support reporting, audit readiness, and program transparency. - Contribute to a culture of patient advocacy by proactively assisting families through stressful financial situations and promoting equitable access to care. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications - 3 years of experience in at least one of the following: healthcare financial counseling, insurance verification, patient access or customer service within a healthcare setting. - Epic EMR experience. - Bilingual English / Spanish. - High School Diploma/GED. Preferred - Associate's Degree in Business, Healthcare Administration or related field. - Billing experience helpful. Benefits - All employees are eligible for medical coverage on their first day. - 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. - Paid time off, life insurance, short term and long-term disability for FT or PT status (40+ hours per pay period). - Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. - Tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more for FT and PT employees. - Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.