Mutually beneficial debt management solutions
Debt Collection Specialist
Location
United States
Posted
65 days ago
Salary
$20 - $22 / hour
Seniority
Senior
Job Description
Debt Collection Specialist
MBA Consult US
• Manage and resolve outstanding debt accounts through professional communication. • Negotiate payment arrangements and settlements to maximise recoveries. • Maintain accurate records of all customer interactions and account activity. • Conduct skip tracing to locate customers and ensure timely follow-up. • Work closely with colleagues to improve collection strategies and performance. • Ensure full compliance with federal and state debt collection regulations. • Deliver excellent customer service during challenging conversations. • Prepare reports on collection performance and account progress.
Job Requirements
- Previous experience in debt collection, collections, or a related field preferred.
- Strong negotiation and communication skills.
- Ability to handle sensitive situations professionally and with empathy.
- Knowledge of FDCPA regulations is an advantage.
- Good computer skills, including Microsoft Office and collection software.
- Strong attention to detail and organisational skills.
- Ability to work independently while contributing to a team environment.
- High school diploma or equivalent (additional education is a plus).
Benefits
- Health insurance
- Paid time off
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