MBA Consult US

• Manage and resolve outstanding debt accounts through professional communication. • Negotiate payment arrangements and settlements to maximise recoveries. • Maintain accurate records of all customer interactions and account activity. • Conduct skip tracing to locate customers and ensure timely follow-up. • Work closely with colleagues to improve collection strategies and performance. • Ensure full compliance with federal and state debt collection regulations. • Deliver excellent customer service during challenging conversations. • Prepare reports on collection performance and account progress.