Manager, Patient AR & Collections Job – Remote, KY Why You’ll Love This Job Job title: Manager, Patient AR & Collections Reports To: VP, Revenue Cycle Management Location: Remote FLSA Classification: FTE Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers. Benefits: - Competitive compensation - Comprehensive Health/Vision/Dental insurance options - Great PTO plan PLUS Paid Holidays - 401k and matching available Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!! Job Summary:  The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance. Job Duties and Responsibilities Patient AR: - Manage patient balance follow-up and self-pay accounts - Oversee statement cycles and ensure timely patient outreach - Reduce aged AR and eliminate stagnant balances Payment Plans: - Develop and manage structured payment plan programs - Monitor payment plan performance and default rates - Ensure compliance with financial policies and regulations Pre-Collection: - Drive point-of-service (POS) collections - Ensure accurate patient estimates and financial transparency - Collaborate with Patient Access to align financial clearance Post-Service Collections: - Manage statement follow-up and patient communication - Optimize early-out collections strategy - Reduce reliance on external collections agencies Leadership Responsibilities: - Lead patient AR and collections teams with clear accountability - Enforce Athena worklist utilization - Establish daily, weekly, and monthly reporting cadence - Collaborate cross-functionally with front-end, AR, and finance teams KPI Ownership: - Patient AR Days ≤ 30–35 - Patient AR > 90 Days Qualifications - 5+ years in Revenue Cycle Management or Patient Financial Services - 2+ years in leadership role - Experience with AthenaOne or similar system - Strong knowledge of patient collections, payment plans, and financial workflows Success Profile: Within 90 days: Improved visibility into patient AR and increased POS collections Within 6 months: Reduction in bad debt and improved patient collection rates   Education: - High school diploma required Type: Full Time (Salaried) Job ID: 170275

Role Description Primary job responsibilities include: - Posting checks and wires, balancing/auditing accounts, and assisting clients with billing/statement problems. - Providing effective communication with clients and staff, handling inquiries and issues in a courteous, professional, and timely manner. - Researching and applying daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing Excel spreadsheets. - Supporting downloading lockbox files and completing reconciliation as needed. - Entering daily/weekly credit/debit adjustments into financial systems. - Working closely with clients, brokers, and TPAs on various problems and concerns regarding billing, statements, and eligibility issues. - Researching, reconciling, auditing, resolving, and making balance adjustments on accounts, when necessary, in collaboration with the Sr Billing. - Managing tracking of adhoc billing in various Versant systems and applying funds. - Establishing work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives. - Maintaining and supporting any SOX and/or SOC related control activities, retaining evidence as needed per definition. - Supporting the month-end close across all of Finance. - Learning and following departmental procedures which include phone and R/T queue responsibilities and activities. - Preparing various journal entries and reviewing all balance sheets and reconciliations. - Responding to inquiries from group customers, providers, and Client Managers regarding receivable balances due. - Preparing and updating Excel spreadsheets to track Accounts Receivable and collection efforts. - Supporting the Senior AR Representative with various reconciliations for month-end close. - Participating in training and educational activities necessary to fulfill departmental goals. - Identifying pending issues and bringing them to the attention of the supervisor/manager. - Assisting in special projects and department initiatives as assigned. - Assisting and supporting process improvements for Billing and Accounts Receivables. - Diffusing and escalating challenging situations. - Performing other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department. Qualifications - High School Diploma/GED or equivalent. - 1-2 years experience in the insurance, health, or vision care industry required. - Proven experience in Accounting – Accounts Receivable and Collections. - 2-3 years of Accounts Receivable experience preferred. - Experienced and skilled in working with Microsoft Excel and Word. - Proficient in Microsoft Excel features such as sorting, filtering, formulas, and vlookup compares. - Preferred prior experience in customer service and/or accounting knowledge. - Excellent computer skills and proficiency with word processing and spreadsheets. - Excellent verbal and written communication skills to communicate with clients via phone and written correspondence. - Ability to prioritize multiple tasks appropriately. Requirements - All Associates must comply with HIPAA as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. - Associates must adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources and professional development opportunities. - Additional benefits may include flexible work arrangements and employee assistance programs. Company Description Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

Role Description We are seeking an experienced Accounts Receivable Specialist to join our revenue cycle team. The ideal candidate will have a strong background in professional billing or working in a doctor's office, with a preference for experience in Federally Qualified Health Centers (FQHC). The position requires a detail-oriented and collaborative professional responsible for the implementation, configuration, optimization, and support of Epic’s Resolute Professional Billing (PB) module. This role ensures accurate and efficient billing workflows, charge capture, claims processing, and reimbursement across the healthcare revenue cycle. Familiarity with Massachusetts healthcare regulations, electronic health records (EHRs), and related software is essential for success in this role. - Enter and review charges for accuracy, ensuring proper coding and compliance with payer requirements - Utilize the charge router within Epic to route charges efficiently and accurately to the correct claim workflows - Identify and resolve charge capture errors or discrepancies to prevent billing delays - Prepare, review, and submit electronic and paper claims through Epic and various clearinghouses, ensuring compliance with FQHC billing guidelines and Massachusetts-specific regulations - Apply claim form logic to review and resolve formatting errors before submission - Liaise with insurance companies to resolve discrepancies, missing files, and claim rejections - Analyze claim form logic, including UB-04 and CMS-1500 formats, to ensure proper billing practices are followed - Monitor claims for timely submissions by working closely with follow-up colleagues to address rejected or denied claims - Assist in managing accounts receivable by identifying trends in denials or delays - Perform payer appeals on denied claims as needed - Leverage Epic systems and other EHRs to support billing workflows, payment posting, and reporting - Reconcile daily payment batches to ensure all funds are accounted for and discrepancies are resolved promptly - Monitor unapplied payments and resolve posting errors in a timely manner - Work with banking institutions to ensure accurate deposit processing and address returned or rejected transactions - Function as a point of contact for inquiries related to payment posting and ERA processes - Generate and analyze payment posting and cash reconciliation reports to identify trends and areas for improvement - Maintain and update patient accounts and payer information in the system as needed - Collaborate with IT and billing teams to address system-related issues impacting billing processes - Ensure billing practices comply with FQHC-specific guidelines, Massachusetts healthcare regulations, and payer rules - Stay updated on changes to coding guidelines, billing codes, payer policies, and industry best practices - Participate in internal and external audits as required - Partner with clinical, coding, and health information teams to resolve billing documentation issues - Communicate effectively with insurance companies, patients, and other stakeholders to address billing inquiries - Review billing dashboards as a tool to monitor performance metrics and identify denial trends - Provide feedback to leadership on areas for improvement within billing workflows - Provide excellent customer service when assisting with account inquiries or payment concerns - Other duties as assigned Qualifications - High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare administration, or a related field is preferred Requirements - Knowledgeable of Massachusetts healthcare billing regulations and payer requirements - Minimum of 3-5 years of experience in medical billing, preferably in an FQHC or professional billing setting - Proficiency in Epic resolute professional billing processes - Strong understanding of claim form logic and payer-specific billing requirements - Familiarity with Massachusetts healthcare regulations and insurance processes - Knowledge of medical coding (CPT, ICD-10, HCPCS) and compliance requirements - Excellent attention to detail, organizational skills, and the ability to meet deadlines - Strong communication and problem-solving skills - Solid communication skills across stakeholders, diligence, and problem-solving skills - Experience in Microsoft Office Suite - Must have a strong commitment to quality assurance and exceptional customer service - A strong commitment to C3’s mission Desired Other Skills - Familiarity with the MassHealth ACO program - Familiarity working in Federally Qualified Health Centers (FQHC) - Experience with anti-racism activities, and/or lived experience with racism is highly preferred Benefits

Role Description Für unsere offene Position als Sachbearbeiter im Kreditmanagement suchen wir dich! Starte im Captive Finance Team und sei verantwortlich für die Geschäftsentwicklung des Kreditgeschäfts und das Inkasso unseres AUTO1.de Finance Departments. Der Schwerpunkt der Finance Abteilung liegt auf der Unterstützung des Managements bei strategischen und finanziellen Entscheidungen. - Bearbeite unser internationales Autohero Consumer Finance Portfolio und gewährleiste einen reibungslosen Service - Bei der abwechslungsreichen Tätigkeit aus telefonischem und schriftlichem Support kommunizierst du mit Kunden, Dienstleistern, Ämtern und Behörden - Führe Verhandlungen zum Beispiel zu Stundungen, Zahlpausen und übernimm weitere Vereinbarungen mit säumigen Kunden - Fungiere als Schnittstelle zu anderen Abteilungen und pflege eine enge Zusammenarbeit - Unterstütze dein Team aktiv bei Prozessverbesserungen und bringe Ideen ein - Sei das Sprachrohr für Kunden, die sich für eine Finanzierung interessieren Qualifications - Erfolgreich abgeschlossene kaufmännische Ausbildung mit gutem Zahlenverständnis - Mindestens 2 Jahre einschlägige Berufserfahrung im Kontakt und in der Verhandlung mit Endkunden, zusätzliche Erfahrung im Forderungsmanagement ist von Vorteil - Ausgezeichnete Kommunikations- und Verhandlungsfähigkeiten und ein ausgeprägtes Auge für Details runden dein Profil in Kombination mit einer starken Ergebnis-/Zielorientierung ab - Guter Umgang mit den gängigen Office- und Google-Produkten, Erfahrung mit CRM-Tools - Sehr gute Belgisch-, Französisch- oder Niederländisch-Kenntnisse in Wort und Schrift, gute Englischkenntnisse sind von Vorteil Benefits - 100% remote! Ganz egal, wo du wohnst, arbeite Vollzeit von Zuhause - Persönliches Wachstum unter Einbringung eigener Ideen - Du musst noch nicht perfekt sein: Learning on the job - Übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge - Babbel Sprachkurse Company Description Wir als AUTO1.de, der innovative Online Shop für geprüfte Gebrauchtwagen, sind Teil der AUTO1 Group, Europas führender Plattform für den Automobilhandel. Unsere innovative Plattform ermöglicht es Kunden bequem, sicher und transparent hochwertige Gebrauchtwagen online zu kaufen.