Title: Representative, Inside Sales Location: Durham NC United States Full time The Inside Sales Representative will conduct sales calls to current and potential customers. Perform customer liaison duties i.e., maintaining continual contact with current customers to ensure continual sales. Communicate promotions, sales, and incentives to build additional sales with current customers. Relay potential or current client issues to Dir of Sales. For consideration, please include cover letter. LOCATION AND SCHEDULE Durham, NC- Hybrid (can be remote) Monday-Friday 7:30 AM - 4 PM Some travel required. KEY RESPONSIBILITIES - Responsible for growing sales for specific named accounts. - Responsible for introducing new products to named accounts. - Act proactively to create opportunities for new business with existing customers. - Apply prospecting and sales methodologies to identify and connect with qualified customers through cold calling. - Work collaboratively with Sales to determine when/how new products or promotions should be introduced. - Implementing varying sales techniques as needed. - Develop and manage reports on sales data. - Maintain a strong, measurable level of customer satisfaction. - Responsible for creating quotes from customers specifications. - Troubleshooting issues through internal departments to create positive outcomes. - Maintain continual communication with VP Sales and Customer Service as to customer satisfaction level. - Order look-up and entry if needed. - Calling current customers to measure customer satisfaction and keep lines of communication open for further sale opportunities. - Other duties as assigned. QUALIFICATIONS - Associates degree in Communications or Marketing, a plus. - Working knowledge of Microsoft Word, Excel and Outlook. - 1 to 3 years experience in customer service and inside sales. Why LCI? - Purpose-driven company driven by principles, not profit - Reach your highest potential: upward mobility, rewarded through hard work - Competitive salary and compensation - Basic Life Insurance at no cost to the employee - 401(k) with match and Surplus-Sharing Plans - Health, Dental, and Vision Insurance - Ten paid holidays annually - Paid Time Off (PTO) - On-site Health and Wellness program - Employee Assistance Program (EAP)

• Levantar e validar informações de clientes em potencial, qualificando contatos • Realizar abordagens via e-mail, LinkedIn, WhatsApp e principalmente ligações • Agendar reuniões com personas dentro dos SLAs definidos • Trabalhar em parceria com o time de vendas para uma transição eficiente • Medir e analisar indicadores de pré-vendas (conversão, no show, performance do funil)

• Conducting outbound and inbound calls to existing and prospective Thryv customers • Managing the full sales cycle — from prospecting and qualifying through to close and onboarding handover • Nurturing and growing an existing customer portfolio through upselling and cross-selling relevant products • Acquiring and developing new business opportunities via both inbound and outbound activity • Achieving monthly sales targets and contact centre KPIs set out by the business • Maintaining accurate pipeline records and forecasting expected sales returns to your manager • Ensuring all sales campaigns, workflow and close rates are completed on time and to standard • Complying with all Thryv policies, legislation and required compliance training

Role Description We are excited to announce that in partnership with our client we are currently looking for an Inside Sales Representative / Concierge Service Provider to join our team. In this position, you will promote products in the Endocrinology/Diabetes space. - Primarily responsible for achieving sales forecasts and gaining adoption and utilization of the product portfolio. - Establish mutually beneficial business relationships with targeted accounts and physicians key to the sales success of the promoted product. Qualifications - Four-year College Degree required. - Minimum 1 to 3 years Remote/Virtual Engagement experience, B2B territory management/account management experience or field sales experience preferred. - Inside Pharmaceutical, Device, or MedTech sales experience preferred. - 1-2 years of MedTech Device, Diagnostic, or pharmaceutical sales experience preferred. - Experience developing and maintaining customer relationships. - Experience maintaining accurate records of all sales activities. - Proven ability to consistently meet/exceed defined territory sales goals. - Experience with Salesforce, Veeva preferred. - Advanced listening, problem-solving and decision-making skills. - Excellent verbal and written communication skills. - Ability to understand and convey accurate complex product-related information to Healthcare Professionals, in an educated, reassuring, and professional manner. - Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience. - Ability to effectively manage multiple tasks across multiple systems. - High work ethic, reliable and punctual in reporting for scheduled work. - Ability to be flexible as needed to meet the fluctuating business needs. - Private, quiet, dedicated workspace required. Requirements - Maintain and update current and prospective target Prescriber profiles. - Keep current with market knowledge and competitive products. - Maintain a professional image for Client and Client Products. - Participate in all required training and sales meetings. - Plan and organize Territory to meet sales and call targets. - Make sales presentations (Details). - Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM. - Compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets. - Participate or coordinate virtual and live lunch & learns, dinner programs, weekend events, as appropriate. - Have appropriate interaction with co-promotional partners or counterparts. - Ability to collaborate. Benefits - The potential base pay range for this role is $33.00-$35.00 per hour. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.