Operations Specialist Remote Candidate Sourcing Colombia Mexico Costa Rica Jamaica Argentina OverviewApplication Description Operations Specialist (Remote – Colombia, US Hours) Full-Time | Remote About the Role Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform. This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. Responsibilities - Manage shift scheduling and workforce coordination end-to-end - Respond to client shift requests and ensure timely coverage - Assign workers and confirm availability and attendance - Monitor attendance, clock-ins, and shift activity - Handle no-shows, late arrivals, and last-minute changes - Secure replacements quickly to avoid disruptions - Communicate with clients and on-site managers to resolve issues - Keep systems, trackers, and documentation up to date - Identify recurring issues and suggest process improvements Requirements - 2+ years of experience in: - Operations - Staffing / Workforce Coordination - Scheduling or similar roles - Strong English communication skills (spoken and written) - Ability to work US hours - Strong organizational and multitasking skills - Comfortable using digital tools and platforms - Reliable internet connection and computer setup Nice to Have - Experience with staffing platforms or marketplaces - Background in shift-based or on-demand workforce environments - Experience tracking attendance or operational KPIs - Exposure to process improvement initiatives What You’ll Be Doing Daily - Reviewing and assigning shift requests - Confirming worker attendance - Monitoring live shifts and resolving issues - Coordinating replacements when needed - Communicating with workers and clients - Updating systems and tracking outcomes KPIs - Shift fill rate and time-to-fill - Attendance rate and no-show reduction - Response time to client requests - Resolution time for operational issues - Accuracy of system updates

Role Description Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Supervisor to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. Qualifications - At least 3 years of experience in operations management, program management, or related roles within fast-paced, cross-functional environments. - Comfortable collaborating across all levels of the organization, including close interaction with executives. - Strong organizational and communication skills, with an ability to manage complex operations and prioritize effectively. - Proficient in modern operations management and documentation tools. - Thrive in fast-paced environments, calm under pressure, and able to move projects forward even in ambiguous situations. - Motivated by ownership and accountability, excelling at driving team effectiveness and achieving results. - Detail-oriented, paying attention to every detail and understanding how small things can impact the bigger picture. Requirements - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. Benefits - Play a pivotal role in scaling how products are developed and launched at Hadley Designs. - Work closely with leadership and have a significant influence on execution across teams. - Join a fast-growing, systems-driven e-commerce brand that is revolutionizing early education. - Enjoy a remote-first work environment with clear expectations and real responsibility.

Role Description The Senior Processor is responsible for the gathering and review of loan documentation that meets Federal, State, and Investor requirements to prepare for underwriting review and loan closure. As a Senior, this role mentors junior staff and assists with issue escalation. - Manages a pipeline of mortgage loans. - Reviews file submissions for accuracy and completeness. - Verifies that all required documents are properly located in the loan files. - Performs initial review of income, credit report, and assets to ensure lender guidelines are met. - Requests and follows up on all outstanding items with borrowers. - Trains and mentors processor staff. - Acts as issue escalation point of contact. - Elevates issues to manager as needed. - Maintains high level of customer service by being proactive in communicating with borrowers and team members. - Provides clear, effective communication with borrowers and team members when completing file-related activities. - Understands and ensures all compliance and regulatory requirements are adhered to according to federal and state laws and regulations as well as company guidelines. - Submits completed loan package to Underwriter for review and approval. - Submits completed loan package to Closing upon final review. - Ensures the loan origination system is kept up to date with current and accurate information. - Miscellaneous duties as assigned. Qualifications - High school diploma or equivalent required. - Minimum four (4) years of mortgage processing experience with a variety of investors (FNMA, FHLMC, FHA, VA, USDA). - Knowledge of Regulation B compliance. - Experience with and ability to navigate agency guidelines. - Effective written and verbal communication skills. - Ability to collaborate effectively with team. - Working knowledge of mortgage loan documents, loan origination program, and underwriting guidelines. - Demonstrates a commitment to quality customer service. - Strong attention to detail. - Well organized with the ability to multi-task. - Demonstrates strong time management skills with the ability to meet deadlines. - Works well with others. - Proficient in all compliance-related regulations including RESPA and TRID. - Strong mathematical skills. - Strong PC skills (MS Office products) and experience with mortgage origination systems. Encompass experience preferred. - If applicable, maintain individual licenses as required per state regulations/SAFE Act. Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: - Sustain predictable work attendance. - Communicate with others. - Frequently stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. - Occasionally lift and/or move up to 10 pounds. - Specific vision abilities required include close vision and the ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - 3 comprehensive Cigna or Kaiser medical plans. - Dental and vision insurance. - Short term and long-term disability insurance. - Basic life insurance. - 401(k) plan. - 11 employer paid holidays. - Supplemental benefits including life insurance, critical illness, and accident plans.

Role Description The Director of Application Support leads the operational stability, performance, and health of enterprise applications across production, pre-production, and test environments. - Owner of Tier 2 application support, ensuring timely incident response, proactive issue prevention, and efficient remediation of system disruptions. - Establishes and operates the enterprise Application Support function, serving as the primary escalation point between the IT Service Desk and other teams. - Partners closely with development, infrastructure, vendors, and business teams to optimize application reliability and enhance support processes. - Defines application support standards, escalation models, and operational metrics across the supported application portfolio. Qualifications - Deep understanding of enterprise application ecosystems, system architecture, and infrastructure dependencies, including SaaS platforms and internally developed applications. - Demonstrated ability to build and scale Tier 2 application or production support organizations in complex enterprise environments. - Strong service ownership mindset, balancing customer experience, operational stability, and engineering partnership. - Ability to communicate complex technical concepts to non-technical audiences. - Exceptional verbal and written communication skills. - Strong listening skills, patience, and customer-service orientation. - Proven ability to manage conflict, build consensus, and guide cross-functional teams through complex problem-solving. - Critical thinking with strong analytical and investigative skills. - Ability to remain calm under pressure and meet deadlines during high-severity incidents. - Strategic decision-making aligned with organizational policies and regulatory requirements. - Ability to rapidly assess issues, prioritize response, and coordinate across technical and business stakeholders. Requirements - Experience in IT, Computing, Information Systems, Business Administration, or related field. - Experience in enterprise application environments, including leading or building application support, production support, or SRE-adjacent teams supporting both SaaS and custom-developed applications. - Compliance with HIPAA & Security Requirements regarding protected health information (PHI). Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Flexible work arrangements and employee assistance programs.