• Support the ongoing success of Emiri client deployments • Investigate issues, coordinate resolutions, coach commercial teams, and manage communication between users, client service teams, and product development • Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Support setup, configuration, and QA of client models • Drive continuous improvement of support processes, tools and user education materials • Clearly communicate guidance and resolutions to users or internal teams • Test new enhancements or fixes prior to release to ensure quality and expected behavior • Prepare concise write-ups of confirmed bugs or feature requests for the development team

• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department. • Responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9. • The day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack. • Partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change. • Works hand-in-hand with the VP of IT, SVP of Marketing, and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket.

• Meet with clients to understand project goals and requirements for technology implementation • Schedule weekly project status calls and share detailed project plans with deliverables and deadlines • Run workshop sessions including journey mapping within online whiteboard tools and transfer outputs into process flow templates • Liaise with technology teams on integration requirements and facilitate communication with client stakeholders • Collaborate with clients to compile content and visual elements for implementation • Review client-provided content and recommend improvements based on platform capabilities • Configure client and journey-specific elements within the technology platform • Brief internal teams on journey builds or build approved journeys and content within the platform • Support testing, feedback cycles, and final edits prior to go-live • Create bespoke showcase journeys for training and internal engagement • Liaise with internal studio teams on design and content requirements, including quotations and deliverables • Deliver platform training and coaching to client project teams • Investigate and resolve platform-related questions and queries • Handover accounts to Account Managers post-implementation • Provide insights on additional journey opportunities and future roadmap planning • Track time accurately in project management tools against client and project codes • Establish and manage project scope, timelines, resources, and budgets • Contribute to proposals, quotes, and project documentation • Schedule and lead project kickoff meetings and ongoing check-ins • Assign tasks, monitor progress, and remove project roadblocks • Validate deliverables for accuracy and quality • Communicate progress updates and deliver final project summaries to clients

• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department, responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9. • This role is the day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack, partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change. • While the CRM Systems Manager reports to the VP of IT, they will work hand-in-hand with the SVP of Marketing and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket to consider what is best for the company as a whole. • This role is for someone who is flexible, eager to collaborate, and motivated to be a strong contributing member of the IT team, not a siloed contributor. • The CRM Systems Manager is the day-to-day owner of the Growth platform stack: gathering requirements, configuring and building solutions in-house wherever possible, leveraging vendor and IT architecture partners thoughtfully when the work calls for it, and leading rollouts to department heads and end users.