Sandstone Care

• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department. • Responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9. • The day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack. • Partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change. • Works hand-in-hand with the VP of IT, SVP of Marketing, and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket.

Title: People Partner East Sandstone Care - Remote Position: People Partner - East Job Type: Full Time Reports To: Senior Director of People Location: Remote Hybrid in Maryland or Virginia – Some Onsite Work Required Schedule: Monday to Friday | Hours May Vary Compensation: $70,000 - $85,000 Annual Salary About The Role The People Partner East serves as the primary People & Empowerment leader for the East region, partnering closely with operational leaders to support team member success and organizational performance. This role provides both strategic partnership and hands-on support across the full spectrum of People functions, including workforce planning, talent acquisition, employee relations, performance management, and HR compliance. The People Partner works closely with regional leadership to align People strategies with operational needs, strengthen employee engagement and retention, and ensure consistent implementation of People practices across assigned facilities. This role also collaborates with the broader People & Empowerment Team to support organization-wide initiatives and programs. Primary Responsibilities Include: Regional People Partnership - Serve as the primary People & Culture partner for assigned facilities, providing guidance and support to regional leadership. - Partner with leaders to align People strategies with operational goals, support team development, and drive engagement and retention. - Provide coaching and day-to-day guidance to managers on performance management, employee relations, and team leadership. - Support organizational changes, team structure decisions, and workforce planning initiatives. Talent Acquisition - Partner with regional leaders to conduct proactive workforce planning, ensuring staffing levels align with operational needs and established staffing ratios. - Oversee recruiting for roles within the assigned region, including sourcing strategy, candidate evaluation, interviewing, offer development, and onboarding coordination. - Collaborate closely with the Talent Acquisition Specialist to build candidate pipelines, drive timely hiring outcomes, and ensure a consistent and positive candidate experience. - Monitor recruiting activity and workforce trends, using data and insights to improve hiring effectiveness and maintain appropriate staffing levels across the region Employee Relations & Compliance - Conduct thorough and objective investigations and provide guidance on employee relations matters, conflict resolution, and performance management. - Advise leaders on HR policies, employment practices, leave administration, and compliance with applicable employment laws. - Support managers in addressing performance concerns, providing coaching and guidance on corrective action when appropriate. - Partner with leaders to proactively address workplace concerns and support a positive, respectful, and accountable work environment. People Operations & Analytics - Maintain accurate HRIS records and employee documentation. - Monitor People metrics and trends within the region, including engagement and retention indicators, and partner with leadership to identify opportunities for improvement. - Support the implementation of People programs including performance management, compensation processes, engagement initiatives, and other organization-wide priorities. - Collaborate with the broader People & Empowerment Team to ensure consistent execution of People programs and policies. Education: - Bachelor’s degree in a related field required is strongly preferred. - SHRM-CP or PHR certification preferred. Training & Experience: - 3+ years of experience within an HR function as a generalist, or a combination of generalist and talent acquisition experience, with a focus on recruiting, employee relations, performance management, and implementation of HR strategy. - Strong understanding of employment laws, regulations, and best practices. - Excellent interpersonal and communication skills, with the ability to build relationships and influence at all levels of the organization. - Demonstrated ability to think strategically, analyze data, and make sound HR decisions. - Proven experience managing complex employee relations issues and driving positive organizational change. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. - Healthcare or behavioral healthcare experience strongly preferred. Benefits: - Medical, Dental, Vision | Short/Long Term Disability and Life Insurance - 401k Retirement Program with up to a 5% Match - Generous PTO and Paid Floating Holidays - A collaborative and supportive community of therapists and team members - A company culture that prioritizes diversity, inclusion and equity for clients and staff - Personal and Professional growth opportunities What to Expect: Our Interview Process Here's an overview of what comes next: - Application Review: We'll promptly review your application within one business day. - Panel Interview: Panel interview with members of the People and Empowerment Leadership Team - Final Interview: Final interview with our Chief People Officer and VP of Operations - East - Offer: If all goes well, you'll receive an offer. Sandstone Care’s Commitment to Diversity, Equity, & Inclusion At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services. Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

• Prepare and review journal entries, account reconciliations, and monthly close activities • Analyze financial statements and variances to ensure accuracy and completeness • Support budgeting and forecasting processes as needed • Maintain and update lease schedules in accordance with ASC 842 • Ensure accurate classification and recording of lease transactions • Collaborate with operations and legal teams to review lease agreements and assess accounting implications • Utilize lease accounting software (e.g., FinQuery) to manage lease data and reporting • Assist in the design, implementation, and monitoring of internal controls over financial reporting • Perform periodic reviews of control activities and recommend improvements • Support documentation and testing of controls for SOX compliance (if applicable) • Partner with cross-functional teams to ensure control procedures are embedded in business processes • Prepare audit schedules and provide supporting documentation for external auditors • Respond to audit inquiries and coordinate with auditors during fieldwork • Assist in resolving audit findings and implementing corrective actions

• Manage site architecture, UX, and navigation • Own technical SEO execution and roadmap • Partner with Brand & Content on messaging clarity • Reduce reliance on external vendors • Monitor engagement and conversion metrics

• Own Pay Per Click strategy, governance, and vendor oversight • Lead reviews and reputation strategy • Run weekly performance reviews across Growth teams • Partner on OPP-level reporting and insights • Translate performance data into admissions impact

• Provides billing support for the Sandstone Care billing team. Responsible for inputting data into multiple systems related to client information, insurance information, attendance and coding for services rendered. • Coordinates with billing team to immediately resolve billing inconsistencies and delinquent data. • Responsible for verification of benefits, billing data, claims submission, claim corrections, claim re-submissions, claim follow up and appeals. • Navigate insurance payer phone trees and obtain valid information. • Generates revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts. • Presents ideas and collaborates with billing team about billing practices and methods to increase revenue.