Role Description Are you a motivated, driven individual looking for an opportunity to truly make a difference? If you have a must-win mentality and are willing to go the extra mile, this role is for you. As a Sales Representative, you'll handle inbound and outbound calls, process new leads, and qualify them based on specific criteria. Passion and eagerness to learn are essential! Essential Duties and Responsibilities: - Manage outbound and inbound intake calls with disabled veterans, ensuring accurate eligibility verification, collection of required documentation, and scheduling appointments across multiple time zones. - Educate veterans on ForTheVeteran’s mission, available resources, and how we can support them in successfully filing their disability claim through the VA. - Provide compassionate and empathetic support to veterans, addressing questions or concerns about the claims process. - Collaborate with our team of experts to ensure veterans receive comprehensive and personalized assistance tailored to their unique needs. - Maintain accurate and up-to-date records of all interactions in our CRM system. - Stay informed about changes to VA regulations and policies that may impact veterans’ eligibility for benefits and communicate updates as needed. - Consistently meet performance standards by generating 15 qualified leads weekly while managing a high volume of inbound and outbound calls. Qualifications - Genuine passion for helping disabled veterans, paired with empathy and a commitment to making a positive impact in their lives. - Previous experience in sales, customer service, or a related field, with a proven track record of meeting or exceeding targets, including handling high-volume inbound and outbound calls. - Exceptional written and verbal communication skills, with the ability to effectively engage and build rapport with veterans over the phone and through clear, professional correspondence. - Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment. - Self-motivated and results-driven, with the ability to work independently while collaborating effectively within a team environment. - Comfortable working in a fully remote environment, with access to reliable internet and a quiet, designated workspace. - Knowledge of VA benefits and the claims process is preferred but not required. - Ability to successfully pass a criminal background check. Benefits - Fully Remote Work: Enjoy the flexibility and balance of remote work. - Competitive Pay: $16-20 / hour based on experience. - Paid Time Off (PTO): Generous PTO after 90 days to help you maintain balance. - Health Insurance: Benefits available immediately. - Growth Opportunities: Opportunities for advancement and skill development.

Role Description The Client Program Coordinator position is a client-facing role that supports both our external and internal clients. Client Program Coordinators are involved with every step of the client journey from implementation to back office program management, ensuring client data is correct, clean, and updated in all systems. They partner with the account management team, planning team, and operations to consistently provide the highest quality of support to all parties involved. Key Performance Indicators - Diff Report - E/L Date Report - Invalid Date Report - Announcement Report Principal Duties and Responsibilities - Provide field administrative support to our specialists performing third party audits. - Communicate with our clients on program updates and notify them of upcoming assessments including the execution of client announcements. - Proactively identify potential issues or service misses. Work to resolve (or escalate) disputes in a timely fashion. - Manage client buffers, round generation, impact fees, and other service parameters according to the terms established in the statement of work. - Ensure accuracy of all client data including invoicing. - Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations. - Collaborate with Client Program Leads, the Operations team, and others within the business to provide world-class service to Brand Standards clients. - Identify and analyze opportunities for client program improvements both internally and externally. - Track reassessments within work order management system to ensure dates for current services are not in violation. - Build and maintain client hierarchies and OnBrand site management. - Create new Services per client request. - Collaborate with all teams in our business - sales, account management, scheduling, logistics, technical standards, quality, and billing. Qualifications - One year of client implementation experience. - One year of work order management systems experience. - Advanced Excel skills. Required Leadership Traits and Characteristics - Must demonstrate ability to communicate well, both verbally and in writing. - Strong process orientation with the ability to both create sustainable/repeatable business processes and hold others accountable to deliver through those processes. - Ability to build strong relationships at all levels and across all organizational boundaries. - Demonstrated ability to live and operate within our values of service, relationships, and teamwork. Formal Education, Qualifications or Training - Associates Degree in Business Administration or related field. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - Savings and Retirement - 401(k) retirement plan with company-matching contributions. - Work-Life Balance - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

• Guide potential clients through their initial interactions, ensuring they feel heard, informed, and supported. • Play a key role in managing client inquiries, coordinating consultations, and maintaining an organized intake pipeline. • Draft and prepare client agreements. • Prepare and present bi-weekly and monthly reports to leadership. • Manage potential clients in the CRM pipeline and ensure timely follow-up. • Schedule consultations (in-person, phone, or Google Meet). • Process inquiries from voicemail, email inbox, and Yelp. • Place outbound calls to follow up with leads and missed messages. • Occasionally translate live or written communications (ENG-SPA). • Upload, organize, and flag received client documents. • Track and advise on referral accuracy from call answering service. • Prepare summaries for attorney review and follow up accordingly. • Process payments and send payment links for paid consultations. • Qualify first-time callers using training materials. • Answer inbound calls from potential clients and return callers.

• Document all intake information accurately within the CRM. • Act as a receptionist and primary point of contact for new inquiries. • Maintain responsiveness to incoming leads and follow up promptly as needed. • Manage the sales focused aspects of intake, including consultation conversion. • Handle inbound intake calls and greet prospective clients professionally and empathetically. • Explain the value of legal services and guide callers through the consultation process. • Schedule consultations and coordinate appointment details accurately.