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Client Services Support

Location

Chile

Posted

42 days ago

Salary

$1.2K - $1.2K / month

Seniority

Junior

1 yr expEnglishSpanish

Job Description

Client Services Support

Job Duck

• Guide potential clients through their initial interactions, ensuring they feel heard, informed, and supported. • Play a key role in managing client inquiries, coordinating consultations, and maintaining an organized intake pipeline. • Draft and prepare client agreements. • Prepare and present bi-weekly and monthly reports to leadership. • Manage potential clients in the CRM pipeline and ensure timely follow-up. • Schedule consultations (in-person, phone, or Google Meet). • Process inquiries from voicemail, email inbox, and Yelp. • Place outbound calls to follow up with leads and missed messages. • Occasionally translate live or written communications (ENG-SPA). • Upload, organize, and flag received client documents. • Track and advise on referral accuracy from call answering service. • Prepare summaries for attorney review and follow up accordingly. • Process payments and send payment links for paid consultations. • Qualify first-time callers using training materials. • Answer inbound calls from potential clients and return callers.

Job Requirements

  • Minimum of 1 year of experience in client intake or customer service.
  • Full professional proficiency in English and Spanish.
  • Strong written and verbal communication skills.
  • Comfortable handling inbound and outbound calls daily.
  • Ability to manage multiple inquiries and maintain accurate records.
  • Strong attention to detail and follow-through.
  • Ability to work independently while collaborating with a team when needed.
  • Reliable high-speed internet with at least 10 Mbps download and 5 Mbps upload.
  • Quiet and dedicated workspace.
  • Personal computer or laptop and headset.

Benefits

  • Competitive salary.
  • Paid Time Off.
  • Bonuses.
  • 100% remote/home-based position.
  • Full-time, long-term career opportunities.
  • Parental Leave.
  • Professional development and training.
  • Dedicated team support.
  • Alignment with our clients' core values.

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