Intake Representative
Location
United States
Posted
35 days ago
Salary
$16 - $20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Intake Representative
ForTheVeteran
Role Description Are you a motivated, driven individual looking for an opportunity to truly make a difference? If you have a must-win mentality and are willing to go the extra mile, this role is for you. As a Sales Representative, you'll handle inbound and outbound calls, process new leads, and qualify them based on specific criteria. Passion and eagerness to learn are essential! Essential Duties and Responsibilities: - Manage outbound and inbound intake calls with disabled veterans, ensuring accurate eligibility verification, collection of required documentation, and scheduling appointments across multiple time zones. - Educate veterans on ForTheVeteran’s mission, available resources, and how we can support them in successfully filing their disability claim through the VA. - Provide compassionate and empathetic support to veterans, addressing questions or concerns about the claims process. - Collaborate with our team of experts to ensure veterans receive comprehensive and personalized assistance tailored to their unique needs. - Maintain accurate and up-to-date records of all interactions in our CRM system. - Stay informed about changes to VA regulations and policies that may impact veterans’ eligibility for benefits and communicate updates as needed. - Consistently meet performance standards by generating 15 qualified leads weekly while managing a high volume of inbound and outbound calls. Qualifications - Genuine passion for helping disabled veterans, paired with empathy and a commitment to making a positive impact in their lives. - Previous experience in sales, customer service, or a related field, with a proven track record of meeting or exceeding targets, including handling high-volume inbound and outbound calls. - Exceptional written and verbal communication skills, with the ability to effectively engage and build rapport with veterans over the phone and through clear, professional correspondence. - Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment. - Self-motivated and results-driven, with the ability to work independently while collaborating effectively within a team environment. - Comfortable working in a fully remote environment, with access to reliable internet and a quiet, designated workspace. - Knowledge of VA benefits and the claims process is preferred but not required. - Ability to successfully pass a criminal background check. Benefits - Fully Remote Work: Enjoy the flexibility and balance of remote work. - Competitive Pay: $16-20 / hour based on experience. - Paid Time Off (PTO): Generous PTO after 90 days to help you maintain balance. - Health Insurance: Benefits available immediately. - Growth Opportunities: Opportunities for advancement and skill development.
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