Role Description Fast-paced, high-volume clinic looking for a top skilled Call Center Specialist. Work location: 600 East Lamar Blvd., Arlington, Texas 76011 Work environment: Remote within the Dallas/Fort Worth area Work hours: Full-time, 40 hours weekly; Monday thru Friday, (10:00am – 6:30pm) Department Highlights - Remote Environment - Monthly Incentives/Bonus structure - Opportunity for advancement Qualifications - High School Diploma or equivalent (REQUIRED) - One year of experience in a healthcare field, customer service, telemarketing, or a call center environment (REQUIRED) - Working knowledge of Medical Terminology (PREFERRED) - CHAA – Certified Healthcare Access Associate upon hire (PREFERRED) Requirements - Obtain accurate financial and demographic information during Pre-Registration pertaining to the patient account - Utilize Passport for address verification - Maintain knowledge and application of all admission processes and procedures for patients in reservation status - Execute tasks in a timely manner with a high degree of accuracy Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. - Strong Unit Based Council (UBC). - A supportive, team environment with outstanding opportunities for growth.

Role Description We are seeking a dedicated individual to join our team in a customer-facing role. This position offers the opportunity to engage with customers, resolve their queries, and provide exceptional service. - Manage incoming calls and customer inquiries with professionalism. - Provide accurate information and solutions to customer issues. - Document and track customer interactions in our database. - Collaborate with team members to improve service quality. - Follow up on customer requests and ensure timely resolution. Qualifications - Proven experience in a call centre or customer service role. - Strong communication skills, both verbal and written. - Ability to handle high-pressure situations with a calm demeanor. - Proficiency in using computers and customer service software. - High school diploma or equivalent; further education is a plus. Requirements - Experience with CRM systems. - Multilingual abilities are advantageous. - Prior experience in a technical support capacity.

Communicate with patients and staff to provide meal guidance, utilize computer applications for meal order management, and perform additional duties within the Food & Nutrition Department as assigned.

Title: Registered Nurse , CDI (Clinical Documentation), Harborview Medical Center Location: Remote (100% telework) Job Description: Job Description RN / Registered Nurse, CDI / Clinical Documentation Harborview Medical Center - Clinical Documentation has an outstanding opportunity for Registered Nurse, CDI. WORK SCHEDULE - 100% FTE (40 hours per week), Day Shift. The CDI RN2 is responsible for improving the overall quality and completeness of clinical documentation. Facilitates modifications to clinical documentation through extensive interaction with physicians, nursing staff, other patient caregivers, and medical records coding staff. Ensures that appropriate reimbursement is received for the level of service rendered to all patients with a MS-DRG or AP-DRG based payer. Ensures the accuracy and completeness of clinical information used for measuring and reporting physician and medical center outcomes. Educates all members of the patient care team on an ongoing basis. Facilitates modifications to clinical documentation to ensure that appropriate reimbursement is received for the level of service rendered to all patients with a DRG or APDRG based payer. Demonstrates knowledge of MS-DRG or APR-DRG payer issues, documentation opportunities, clinical documentation requirements, and referral policies and procedures. Ensures the accuracy and completeness of clinical information used for measuring and reporting physician and medical center outcomes. May educate internal customers (physicians, nurses, etc.) on compliant documentation opportunities, adding to the accuracy and specificity of the medical record. Conducts follow-up reviews of clinical documentation to ensure points of clarification have been recorded in the patient's chart. May participate in QA studies as assigned for Quality Core Measures, Patient Safety and Hospital Acquired Conditions, referring quality issues to appropriate resources. Requirements: - This is a fully remote position. - Must have current license to practice as a Registered Nurse in the State of Washington (or current multistate RN license) by employment start date. - Minimum of 2 years in a clinical documentation improvement position. - Minimum of 6 years of recent acute inpatient hospital nursing experience with in-depth knowledge of medical and surgical care of patients. - Familiarity with Solventum 3M360 CDI tracking software and EPIC software. - Excellent observation skills, analytical thinking, problem solving, written and verbal communication skills. - Excellent interpersonal skills, professional, team player. ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $45.59 hourly Pay Range Maximum: $84.47 hourly Other Compensation: $1/hour BSN premium $1.25/hour nursing certification premium Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU 1199NW HMC RN About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.