Role Description The Telephone Counselor Associate is responsible for providing benefit counseling services. The incumbent will provide benefit counseling services to members and others regarding TRS benefit programs in an on-the-job training environment. This position will proactively work with the Contact Center team, Pension Services staff, and agency employees. What You Will Do - Participates in the TRS Benefit Counseling training program. - Counsels members and assists school district officials regarding the full range of TRS benefit options. - Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare. - Resolves and responds to telephone inquiries and complaints. - May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues. - Determines and explains benefit options and associated taxes. - Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures. - Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms. - Receives and processes requests for informational booklets and forms. - Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files. - Performs related work as assigned. Qualifications - High school diploma or GED. - Education and experience may substitute for one another. Requirements - One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies. - Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software. Preferred Qualifications - Associate’s or Bachelor’s degree from an accredited college or university. - Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures. - Experience providing in-person customer service in financial services, pension benefits, or health insurance. - Experience with claims processing or benefits processing. - Bilingual in English and Spanish. Knowledge of - TRS benefit programs. - Modern office practices, systems, and equipment. Skills in - Interpreting, explaining, and applying complex laws, regulations, policies, and procedures. - Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately. - Analyzing problems and devising effective solutions. - Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software. - Effective written and verbal communication, including telephone communication and active listening skills. - Providing quality customer service. - Efficiently and accurately documenting information into various computer systems. Ability to - Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment. - Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment. - Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

• You conduct online consultations via video, chat, or messaging — relaxed and without the usual organizational stress. • You can work from anywhere thanks to our secure platform and fully focus on what you do best. • Your weekly schedule is yours — ideal for easily balancing work and personal time. • Tell us which topics, target groups, and formats you prefer — we’ll make sure you receive suitable clients.

• Beratung von Kund:innen zu unserem Bodyshaping-Programm • Begleitung der Kund:innen während ihres Programms und Motivation zum Durchhalten • Durchführung von Workshops oder Online-Support

Role Description What you will be doing: - Responsible for all aspects of project management, including proposal preparation, work scope development, scheduling, budget tracking, and invoicing. - Frequent communication with clients, coworkers, subcontractors, regulatory agencies, and management. - Manage tasks on multiple projects in accordance with our high standards of project management. - Manage and assist with the development of proposals, including scope of services and cost estimates for projects. - Manage and assist with the development and presentation of qualifications. - Work with cross-functional teams in executing project work. - Prepare project deliverables, including reports, permit applications, and work plans. - Manage the implementation of project work, including scheduling of field staff, coordination with laboratories, subcontractors, and vendors to purchase and/or rent equipment. - Communicate and coordinate project plans with the broader interdepartmental team to ensure successful product launch and support. - Responsible for ongoing overall Project Monitoring and Control, including Project Cost Control, Forecasting, Schedule updates, and Reporting. - Communicate project status and key product features to internal team members and customers. - Perform interpretation of tables, graphs, data, and figures. - Train, mentor, and oversee staff. - Process submittals and update submittal log. - Assist with meeting minutes for on-site and owner meetings. - Maintain the most up-to-date project documentation and communicate changes to appropriate parties. - Assist with the preparation of change orders. - Occasionally work out-of-town, if necessary, in all seasonal weather conditions. - Apply ethical and responsible decision-making skills while following all company policies and procedures. - Perform additional responsibilities at times, if necessary, to achieve project and/or company goals. Qualifications - Bachelor’s degree or higher in geology, hydrogeology, environmental science, or related field. - Pennsylvania Professional Geologist License required. - 5-10 years of demonstrated experience in the field of hydrogeologic and/or environmental consulting. - Must have a working knowledge of Pennsylvania’s Land Recycling Act 2 Program and Phase I ESAs. - Oil & Gas industry experience strongly preferred. - Strong technical writing skills, efficiently and accurately performs QA/QC. - Excellent communication skills. - Ability to work extended hours when needed. - Experience with AQTESOLV, Rockworks, and MODFLOW software is preferred, but not required. - Proficiency with Microsoft Word and Excel. - Follows company and client mandated safety rules/practices and is safety conscious at all times. - Energetic, self-starter comfortable working in an environment that is deadline driven. - Provide quality solutions in a collaborative environment. - Demonstrate interpersonal, relationship-building, and good verbal and written communication skills. - Demonstrate working knowledge of Excel, Word, and Outlook. - Ability to lead multiple projects simultaneously. - An individual with strong problem resolution abilities. Benefits - Lucrative salary - Benefits package - Competitive Pay & Benefits!