Role Description - Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to the Qualfon and Account’s Management. - Communicates effectively any information to Operations Team from Account’s Workforce Management during any downtime. - Documents and sends the downtime summary report. - Monitors and manages intraday staffing levels for Clients. - Updates the Operations with staffing every interval during the hours of operations. - Manages staff levels in both Miami and Atlanta servers considering the Skill / Organizational requirements. - Monitors the actual staffing versus the scheduled. - Initiates to offer overtime if needed to meet the weekly FTE requirement. - Monitors real-time ACD agent work state reports. - Responsible for calling out agents in non-adhering work states. - Monitors and sends the Schedule Adherence performance alert or report to Operations. - Monitors the Client’s approved discretionary activities of the agents work state. - Management of auxiliaries activities for any Verint related schedule changes. Qualifications - College Graduate or have completed at least 3 years of any related courses. - Knowledge on FTE projection and calculation. - Keen to details. - Ability to interact and relay instructions effectively to all levels of management. - Working knowledge on Workforce Management and Operation process. - Working knowledge of MS Office applications and Avaya CMS Supervisor or ACD reporting tool. - Working knowledge on KPI calculation of the Operation. Pay Range GYD $87,693.00 - GYD $190,000.00 /Mo.

Role Description The Epic Products Analyst, Senior applies advanced knowledge of healthcare operations and information technology principles to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of complex system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization. Qualifications - Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related study. - Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. - High school diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree. - Epic certification in the primary build application is required within six (6) months of appointment and must be maintained. - Preferred: Epic Referrals Certification (or Epic Cadence/Referrals certification). Requirements - Strong understanding of healthcare operations and workflows. - Experience with Epic application modules (e.g., Cadence, Referrals, Prelude). - User support and systems implementation experience. - Analytical, problem-solving, and organizational skills. - Ability to collaborate across IT and clinical teams. - Minimum of three (3) years of experience in an information technology field is required. - Experience with Epic or other electronic health record software products is preferred. Benefits - All Inclusive Benefits (start day one). - Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Role Description The HRIS Analyst Consultant is responsible for supporting and optimizing Clarvida’s HR technology systems, with a primary focus on auditing and maintaining data quality and integrity within the ADP Vantage core HR system. This role ensures accurate data management, consistent data field usage, and system integrity through regular audits, reporting, and process improvements. The consultant partners with HR and cross-functional teams to enhance data accuracy, improve workflows, and maintain compliance standards within the HRIS platform. Responsibilities - Refine and execute weekly audits of data fields within the ADP system to ensure data accuracy and integrity - Evaluate audit findings and assist with updates and corrective actions based on identified discrepancies - Communicate data audit findings to the HR team and recommend upstream process improvements to enhance data quality - Assist with evaluating data, preparing mass updates, and processing changes in ADP via data bridges - Lead the process for defining and updating specific data fields in ADP to promote consistent data usage and tracking aligned with current business needs - Prepare documentation outlining the construction, definitions, and governance of data fields within Clarvida’s ADP system - Generate and provide standard and ad hoc reports from ADP to support HR operations and decision-making - Support ADP system maintenance, configuration updates, and troubleshooting as requested - Ensure HR data privacy, security, and compliance requirements are maintained within system processes - Collaborate with HR and cross-functional stakeholders to improve HRIS workflows and data governance practices Qualifications - Bachelor’s degree in Human Resources, Information Systems, Business, or a related field (or equivalent experience) - Strong experience as an HRIS system administrator or analyst within an ADP HRIS system - 3–5+ years of experience working in HRIS, HRIS analysis, or HR analytics - Advanced Excel skills, including the ability to perform vlookups to compare and validate data - Working knowledge of HR data privacy, security, and compliance requirements - Strong communication skills with the ability to translate business or non-technical requests into system actions and guidance Benefits - Competitive hourly rate of $25–$50 per hour - Flexible remote consulting opportunity (20–30 hours per week) - Opportunity to make a direct impact on HR systems and processes across the organization - Collaborative People and Culture team focused on continuous improvement - Meaningful work supporting a mission-driven organization Company Description Clarvida’s success is built on the strength of our people and a shared commitment to improving lives and communities. We empower employees to bring their full potential to their work while delivering outcome-driven, person-centered services.

Role Description The Sr HRIS Analyst Consultant is responsible for supporting and optimizing Clarvida’s HR technology systems, with a primary focus on the ADP Vantage core HR system. This role ensures system configurations, integrations, and mass data processing activities align with business requirements while maintaining data integrity and compliance. The consultant partners with HR, IT, and cross-functional teams to enhance system functionality, improve workflows, and recommend solutions that support organizational growth and operational efficiency. Responsibilities - Configure and maintain HRIS systems, including ADP Vantage, ensuring data accuracy and alignment with business requirements - Develop, generate, and analyze standard and ad hoc HR reports to support decision-making and compliance needs - Support, evaluate, and assist in implementing system integrations between HRIS and other HR applications to ensure seamless data flow across platforms - Assist in completing data bridges for mass uploads while identifying and communicating opportunities for data quality and process improvement - Evaluate HR systems, workflows, and process flows to identify inefficiencies and recommend improvements - Collaborate with HR, IT, and cross-functional teams to optimize system functionality and user experience - Perform advanced data analysis using Excel, including vlookups and comparative data validation - Troubleshoot system issues and escalate feature questions or technical concerns to ADP as needed - Support HR data privacy, security, and compliance requirements within system processes - Assist with feature and field implementation, system testing, and optimization efforts within the HRIS platform Qualifications - Bachelor’s degree in Human Resources, Information Systems, Business, or a related field (or equivalent experience) - 3–5+ years of experience as an HRIS system administrator or analyst within an ADP HRIS system - Advanced Excel skills, including the ability to perform vlookups to compare and validate data - Working knowledge of HR data privacy, security, and compliance requirements - Strong communication skills with the ability to translate business or non-technical requests into system actions and guidance - Experience running data bridges and mass uploads in ADP - Strong experience troubleshooting and escalating system issues and feature questions to ADP - Background in process design, system optimization, and feature or field implementation and testing within an HRIS system Benefits - Competitive hourly rate of $50–$75 per hour - Flexible remote consulting opportunity (20–30 hours per week) - Opportunity to make a direct impact on HR systems and processes across the organization - Collaborative People and Culture team focused on continuous improvement - Meaningful work supporting a mission-driven organization - (*Benefits may vary by state or county) Company Description Clarvida’s success is built on the strength of our people and a shared commitment to improving lives and communities. We empower employees to bring their full potential to their work while delivering outcome-driven, person-centered services.