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Darwin Homes logo
Darwin Homes

Real estate investing, evolved.

Senior Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

40 days ago

Salary

$95K - $100K / year

Seniority

Senior

5 yrs expEnglish

Job Description

Senior Operations Manager

Darwin Homes

• Manage eviction-related processes and ensure alignment between Owner and Darwin systems • Maintain and provide routine updates to the shared Evictions Tracker • Partner with the internal Evictions Team • Meet with external attorneys at least monthly to ensure compliance with local laws and new statutes • Support ISP opt-out processes related to evictions • Train and audit local PM teams to establish rules of engagement on daily compliance issues • Establish a compliance and evictions SOP and train PM staff on SOP as well as fair housing regulations • Support regulatory compliance initiatives • Conduct ad-hoc and annual reviews of state-level landlord-tenant laws • Facilitate updates to lease addenda and operational workflows based on regulatory changes • Oversee real estate license tracking and management • Engage in further advancing licensing for our leadership team • Research, evaluate and establish a professional development track for PM staff in the Real Estate field • Coordinate legal case support between stakeholders • Collect, organize, and disseminate case-related information between Darwin and the Owner • Evaluate risk factors and make recommendations to both Darwin and Client to avoid litigation and possible liability • Maintain visibility into ongoing legal matters • Provide routine updates to the Monday board • Facilitate follow-ups across Darwin, Owner, and Legal teams • Foster and maintain relationships with third-party legal advisors • Provide high-level administrative support to leadership • Coordinate internal events and logistics • Support financial operations • Regularly assess and compare third-party collection agencies by conducting pilot programs to evaluate performance across collection volume, recovery timing, and level of operational support • Collaborate with third-party partners, internal stakeholders, and clients to deliver comprehensive, data-driven insights that inform vendor selection and ensure effective use of spend • Maintain data accuracy across platforms • Perform unit-level updates to reconcile data between Owner and Darwin systems • Support lease and pricing configuration updates • Manage lease fee setting updates (as permitted by system access/role)

Job Requirements

  • 5+ years of experience in business operations, property management, legal operations, or a related field, with increasing scope and responsibility
  • Demonstrated experience managing cross-functional initiatives and partnering with internal and external stakeholders (e.g., legal teams, vendors, ownership groups)
  • Strong understanding of compliance frameworks, regulatory requirements, and/or landlord-tenant laws, with the ability to translate requirements into operational processes
  • Proven ability to manage sensitive and complex workflows, including evictions, legal cases, or compliance-related operations
  • Experience working with data systems, CRMs, or property management platforms, with a strong emphasis on data accuracy and process integrity
  • Advanced organizational and project management skills, with the ability to prioritize competing initiatives and drive execution in a fast-paced environment
  • Strong analytical skills, including experience reviewing reports, identifying exceptions, and implementing process improvements
  • Excellent written and verbal communication skills, with the ability to present updates and coordinate across executive-level stakeholders
  • High level of discretion and professionalism when handling confidential or legal information
  • Experience supporting senior leadership (e.g., VP/EVP level) and managing administrative or operational priorities on their behalf
  • Proficiency with communication and workflow tools (e.g., Zendesk, Monday.com, Slack, Microsoft Office/Google Workspace)
  • Real estate license (or ability to obtain) preferred.

Benefits

  • Health insurance
  • Professional development opportunities

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