Role Description As a SMB Expert Representative, you will play a crucial role in engaging customers, understanding their needs and effectively communicating the value of our products. You will interact with customers through email, phone, and Microsoft Teams video meetings. Your ability to demonstrate professionalism, build rapport, overcome objections, and close deals through written and verbal communication will be key to driving customer loyalty and revenue growth. An important aspect of this role is to be customer centric and growth-oriented, aiming to help our customers grow their business with Staples. - Engage customers through email, phone, and Microsoft Teams video meetings, responding promptly and professionally via Staples systems. - Understand customer needs, provide solutions, and promote Staples products with confidence and expertise. - Maintain accurate Salesforce records to manage workflow and sales pipeline effectively. - Conduct account research, analyze sales trends, and prepare for customer interactions to drive growth. - Navigate contract types and account setups, manage pricing conversations, and participate in ongoing training. - Leverage product knowledge and selling skills to build trust and convert conversations into sales leads. - Qualify, manage, and close sales leads, capturing key information and ensuring smooth handoff to appropriate teams. - Collaborate with Category Sales Specialists and Customer Service to resolve issues and ensure customer satisfaction. - Deliver against performance targets and service KPIs, including revenue, opportunity generation, close rate, and customer satisfaction. Qualifications - Act as a dedicated expert for Staples’ small to mid-sized business accounts. - Drive growth through proactive lead generation and consultative, solution-based support. - Strengthen customer loyalty with personalized engagement and effective issue resolution. - Enhance satisfaction and conversion by building trust and confidence in the Staples partnership. - Thrive in a dynamic sales environment, confidently promoting product solutions and influencing customer decisions. - Strong organization and time management skills; ability to juggle multiple priorities and deliver timely results. - Effective communication skills, both written and verbal, with a positive and professional demeanor. - Ability to navigate multiple software applications simultaneously. Requirements - Minimum 1+ years’ experience in a customer-focused, customer service, or sales role. - Experience using a computer, Excel, and Outlook. - Proactive nature and exceptional typing ability (60 wpm). - Previous experience using Salesforce or a comparable sales tool. Benefits - Inclusive culture with associate-led Business Resource Groups. - 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

• Apoiar e/ou estruturar a gestão e otimização do funil de vendas (pipeline, forecast e conversões); • Monitorar e analisar indicadores de performance comercial (KPIs), gerando insights acionáveis; • Desenvolver e manter dashboards e relatórios gerenciais; • Garantir a qualidade, organização e governança dos dados no CRM; • Suportar o time comercial com análises para tomada de decisão; • Contribuir com o planejamento de metas, performance e regras de comissionamento/remuneração variável; • Identificar oportunidades de melhoria contínua em processos, ferramentas e eficiência operacional; • Atuar em parceria com áreas como Marketing, Produto, Crédito e Tecnologia.

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes • Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information • Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy • Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates • Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

• Own Saba LMS operations for a large-scale learning program • Manage day-to-day operations within the Saba LMS, including course uploads, enrollments, and session setup • Create and maintain course offerings and manage course releases • Run and deliver reporting on training activity, completion, and performance metrics • Maintain course lifecycle: updates, versioning, and archiving • Troubleshoot learner and course issues and coordinate resolution • Ensure data accuracy across users, courses, and training records • Partner with training teams to support campaign launches and assignments • Develop and maintain job aids, templates, and system documentation