Title: Director of Physicians' Billing Office Customer Service Location: Los Angeles United States Salary Range: $116300 - 264600 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 29912 Job Description: The Director of Physicians’ Billing Office (PBO) Customer Service provides leadership and operational oversight for customer service, guarantor billing, collections, and credit and refund. This role ensures efficient, accurate, and patient-focused billing operations while driving strong financial performance, regulatory compliance, and service excellence. The position partners with leadership, clinical departments, information technology teams, vendors, and Faculty Practice Group divisions to improve workflows, enhance systems, manage risk, and deliver consistent customer service standards. The Director is accountable for operational outcomes, staff performance, and continuous improvement across assigned units. Key Responsibilities - Lead daily operations for customer service, guarantor billing, collections, bad debt, and credit and refund processes. - Establish service standards, policies, and procedures to ensure timely, accurate, and professional patient support. - Manage managers and supervisors through coaching, performance management, staffing, and employee development. - Review operational data, call center metrics, and audit results to identify risks and improve performance. - Resolve complex billing issues, account escalations, payment discrepancies, and service concerns. - Partner with hospital, physician group, and internal stakeholders to enhance patient financial experience. - Oversee vendor relationships, outsourced services, and call center technology performance. - Collaborate with IT teams on system enhancements, workflow integration, and data accuracy improvements. - Provide dashboards, reports, and trend analyses to leadership to support decision-making. - Ensure compliance with payer requirements, regulatory standards, PCI controls, and internal policies. - Lead continuous improvement initiatives that increase efficiency, quality, collections, and patient satisfaction. Salary Range: $116,300 - $264,600/annually Job Qualifications Press space or enter keys to toggle section visibility Required: - Bachelor’s degree in a related field or equivalent combination of education and experience - Minimum 10 ot more years of progressive experience in patient billing, collections, or revenue cycle management - Applies advanced knowledge of medical billing, reimbursement methodologies, and payer regulations, including Medicare and Medi-Cal - Utilizes strong analytical skills to evaluate operational trends, financial outcomes, and performance metrics - Exercises sound judgment when resolving complex billing, compliance, or operational issues - Communicates clearly and effectively with physicians, patients, payers, vendors, and leadership - Leads development and implementation of operational policies, procedures, and internal controls - Manages large, multi-layered teams while balancing competing operational priorities - Maintains thorough knowledge of revenue cycle systems and customer service platforms - Builds collaborative partnerships across clinical, technical, and administrative functions - Demonstrates proficiency with reporting tools and common business software, including Microsoft Excel - Maintains confidentiality when handling sensitive patient, financial, or organizational information As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Adjunct Faculty, Music - Percussion Ensemble Director Location: United States Job Description: Adjunct Faculty, Music: Percussion Ensemble Director - FA26 College of DuPage believes in the power of teaching and learning. We seek adjunct faculty members for position of Music: Percussion Ensemble Director. COD faculty are committed to facilitate and support student success in learning. We strive to meet the individual educational needs of our unique, multicultural campus. The successful adjunct candidate will be committed to teaching in a multicultural environment and welcome the opportunity to work with students with diverse learning abilities. Opportunities may exist to teach a flexible schedule that may include teaching assignments during days, evenings and weekends. We invite you to join our team and apply your passion for teaching and learning! Primary Duties and Responsibilities: Adjunct Faculty instructors at College of DuPage are responsible for course planning and instruction in classroom, lab, or clinical settings, courses may be conducted in various delivery modes, such as, face-to-face, on-line, hybrid and/or blended formats. In addition, adjunct faculty are responsible for student evaluation, and timely and accurate submission of required paperwork related to instruction. Required Qualifications: College of DuPage is seeking a director for the COD Percussion Ensemble. This student ensemble rehearses on Tuesday afternoons and is part of a wide range of vocal and instrumental ensembles in the Music Department at COD. Primary Duties and Responsibilities: Program and rehearse music for the Percussion Ensemble. Prepare the ensemble for 1 to 2 performances each semester. Seek additional opportunities for the ensemble to perform in the community and on campus. Teach private percussion lessons to COD students. - Minimum of a bachelor's Degree in the field and/or a combination of education, training and tested experience required. - Broad knowledge of percussion techniques and a command of solo and ensemble repertoire for percussion. - Experience directing and/or performing with a percussion ensemble. - Evidence of successful work with students musicians. Ability to teach remotely with technology and experience in online or virtual teaching preferred. Access to personal technology, home computer with appropriate ability to teach online required. These positions are paid by stipends for course assignments. A pre-employment background check at the Colleges' expense is required. College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

Title: Assistant Director - Clinical Documentation Integrity Location: Lubbock United States Job Description: 44427BR Coding Integrity Lbk Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Visa Information TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable. Position Description Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained. Major/Essential Functions - This position's functions will include, but not be limited to, billing, coding, compliance representation, data analysis, department revenue analysis, documentation education, medical documentation review, EHR workgroups, special reports, and other assignments as they relate to the revenue cycle. - Employee will maintain certification in CDEO while residing in the position. - Review of Data and medical records to ensure compliant accuracy in documentation. - Analysis of Records to identify comorbidities and major comorbidities across a variety of medical specialties. - Working along CMS guidelines to meet value-based initiatives that enhance institutional integrity and revenue cycle management. - Position is capable of a hybrid remote work schedule, on-site meetings will be required to meet with faculty and staff regarding recent projects. Required Qualifications Bachelor's degree in the area of specialization or closely related field plus three years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 7 years. Preferred Qualifications - In-depth knowledge of billing and coding practices, along with compliance regulations and documentation guidelines. - Two or more certifications from an accredited medical coding organization are a basic requirement, including, but not limited to, a certification in Compliance. - Understanding of Data Searches and research - Knowledge of report writing and how to organize a detailed summary of data. Required Attachments Cover Letter, Resume / CV Optional Attachments Professional License/Certification, Recommendation/Referral Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: - Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members - Paid Time Off – Including holidays, vacation, sick leave and more - Retirement Plans - Wellness Programs - Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job Type Full Time Pay Basis Monthly Pay Grade Minimum 4000 Pay Grade Maximum 11000 Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan. Grant Funded? No Travel Required Up to 25% Shift Day Does this position work in a research laboratory? No EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Cultivate and solicit major gifts from alumni and stakeholders, building relationships with key donors. Drive fundraising efforts to raise $5-6 million annually while managing interactions with alumni volunteers and ensuring effective stewardship.