Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
Inside Sales Representative, Products
Location
United States
Posted
26 days ago
Salary
0
Seniority
Mid Level
Job Description
Inside Sales Representative, Products
Faith Technologies
Role Description Faith Technologies Inc. (FTI) is currently seeking an Inside Sales Representative to join our Business Development Team. This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs. The Inside Sales Representative, Products will be responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams. Works in a team-selling atmosphere, collaborating with co-workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers. If you are a driven individual with a passion for technical sales of OEM products, we invite you to apply and join our dynamic team. Qualifications - Bachelor’s or Associate’s degree in relevant field preferred. - 0-3 years of customer service-related experience. - Excellent communication, negotiation, and presentation skills. - Ability to build and maintain strong client relationships. - Self-motivated and able to work independently as well as collaboratively within a team. - Salesforce or similar CRM experience. - Willingness to travel as needed for tradeshows. Requirements - Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills. - Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion. - Identifies and addresses customer issues and concerns, leading to resolution in a timely manner. - Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information. - Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness. - Proactively keeps customers informed about their order status and any potential delays. - Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience. - Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions. - Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues. - Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions. - Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions. - Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience. - Responds to customer inquiries and provides product information, technical support, and recommendations. - Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries. - Performs other related duties as required and assigned. Benefits - Industry-leading benefits as an investment in the lives of team members and their families. - Competitive, merit-based compensation. - Career path development and flexible benefits package. - Opportunities for career development and continued education programs. Company Description Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
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