Licensed Professional Counselor – Mental Health Service Provider
Location
Tennessee
Posted
21 days ago
Salary
0
Seniority
Senior
Job Description
Licensed Professional Counselor – Mental Health Service Provider
BetterHelp
• Provide mental health counseling to clients • Manage caseload effectively • Work independently with minimal supervision • Maintain documentation and billing processes • Collaborate with BetterHelp for administrative tasks
Job Requirements
- LCSW, LPC, LMFT, LMHC, Licensed Professional Counselor, or Psychologist / PsyD
- Experienced Mental Health Therapist or Counselor with a passion for helping adults.
- 3+ years of mental health counseling experience
- Master’s or Doctorate in Counseling, Psychology, Social Work, or Marriage & Family Therapy
- Fully independent license (LCSW, LPC, LMFT, LMHC, etc.) and can provide therapy without supervision.
- U.S. residency, private workspace, reliable internet, and liability insurance
- A private and professional environment for conducting sessions.
- Excellent written communication.
- Must have professional liability insurance.
- Reliable Internet connection.
- Currently residing in the US.
Benefits
- New increased hourly compensation.
- $650 Health Benefit Stipend: Eligibility for the Health Benefit Stipend requires a continuous commitment of 30 hours a week
- No insurance headaches. No clawbacks. No payment delays. We handle everything — you get paid weekly for every session. Ai documentation.
- Increase Caseloads: 70% of clients use insurance, helping you build and sustain a strong caseload.
- Therapist Perks Program: Exclusive discounts and perks on clinical tools, professional resources, and wellness benefits.
- $350 first client bonus* — Earn more when you see your first insurance client within 30 days of applying.
- Work from the comfort of home (fully remote)
- Flexible schedule – you set your own hours.
- Free access to 390+ CEU courses
- Free BetterHelp membership for self-care
- Additional bonuses & incentives for high performers
- Zero overhead: No fees are collected from the therapist, ever.
- Autonomy over clinical decisions
- Access and connect with our community of over 30,000 therapists.
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Role Description The Telephone Counselor Associate is responsible for providing benefit counseling services. The incumbent will provide benefit counseling services to members and others regarding TRS benefit programs in an on-the-job training environment. This position will proactively work with the Contact Center team, Pension Services staff, and agency employees. What You Will Do - Participates in the TRS Benefit Counseling training program. - Counsels members and assists school district officials regarding the full range of TRS benefit options. - Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare. - Resolves and responds to telephone inquiries and complaints. - May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues. - Determines and explains benefit options and associated taxes. - Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures. - Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms. - Receives and processes requests for informational booklets and forms. - Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files. - Performs related work as assigned. Qualifications - High school diploma or GED. - Education and experience may substitute for one another. Requirements - One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies. - Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software. Preferred Qualifications - Associate’s or Bachelor’s degree from an accredited college or university. - Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures. - Experience providing in-person customer service in financial services, pension benefits, or health insurance. - Experience with claims processing or benefits processing. - Bilingual in English and Spanish. Knowledge of - TRS benefit programs. - Modern office practices, systems, and equipment. Skills in - Interpreting, explaining, and applying complex laws, regulations, policies, and procedures. - Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately. - Analyzing problems and devising effective solutions. - Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software. - Effective written and verbal communication, including telephone communication and active listening skills. - Providing quality customer service. - Efficiently and accurately documenting information into various computer systems. Ability to - Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment. - Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment. - Work occasional overtime, weekends, or extended hours as needed to manage the team workload.


