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Business Operations Manager
Location
United States
Posted
27 days ago
Salary
$140K - $165K / year
Seniority
Senior
Job Description
Business Operations Manager
Medallion
• Design and implement operational strategies that improve team productivity and process efficiency. • Partner with leadership to align operations with broader company goals, ensuring execution supports long-term growth. • Act as a thought partner to functional leads, identifying blind spots and opportunities across the org • Lead initiatives to optimize workflows, reduce inefficiencies, and enhance the overall performance of the operations team. • First focus: overhaul and improve the implementation process—diagnose current state, define an ideal state, roll out solutions, and transition ownership to the team. • Utilize data analytics to identify bottlenecks, develop KPIs, and track performance metrics to drive continuous improvement. • Establish reporting frameworks to ensure new processes remain healthy after handoff. • Monitor expenses, identify cost-saving opportunities, and ensure operational processes are conducted within budget. • Stand up new workflows / teams and other ad hoc projects based upon business needs. • Serve as a “first responder” for operational pain points, parachuting into areas that require urgent stabilization or scale. • Drive cross-functional initiatives where ownership is unclear, creating clarity and alignment across stakeholders.
Job Requirements
- Bachelor’s degree in Business, Operations Management, or a related field (Master’s degree preferred).
- 5+ years of experience in consulting, business operations, business management, or a related field, with a preference for candidates who have worked in healthcare, tech-enabled services, or environments with complex implementation and service delivery processes
- Proven track record of managing operational teams and driving complex process improvements.
- Experience in process optimization, automation, and project management.
- Strong analytical skills with the ability to use data to drive decision-making and operational improvements.
- Experience with budget management, resource planning, and financial forecasting.
- Excellent communication, leadership, and organizational skills.
- Ability to thrive in a fast-paced, high-volume, dynamic environment.
Benefits
- equity
- health insurance
- flexible work arrangements
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