Role Description Wingz is looking for a Business Operations Specialist to join our growing remote team and support our expanding operations in the US NEMT (Non-Emergency Medical Transportation) industry. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and is passionate about driving business growth within an assigned market. - Manage and support day-to-day operations within your assigned market - Build and maintain strong relationships with clients and driver partners - Assist in driver onboarding, ensuring accuracy and compliance with requirements - Help drivers increase trip volume through strategic planning and support - Monitor market performance and contribute to achieving monthly revenue targets - Execute operational tasks efficiently with strong attention to detail - Collaborate with internal teams to ensure smooth service delivery Qualifications - Minimum of 5 years experience in operations support and/or management - Excellent English communication skills (both written and verbal) - Strong client management experience, handling both customers and partners - Highly tech-savvy and comfortable with digital tools and systems - Detail-oriented with strong organizational skills - Ability to execute tasks efficiently and follow through with minimal supervision - Goal-driven with a strong focus on achieving monthly revenue targets - Willing to work remotely on the US Eastern Time (ET) schedule Requirements - Data-driven mindset with the ability to analyze performance and suggest improvements - Experience in logistics, transportation, or marketplace operations Benefits - 10 PTO after 120-day probationary period

• Provides support across all GREWP’s Global Operations teams in regard to the management of purchase orders, invoicing and budget planning. • Responsible for the data entry for GREWP’s sustainability and global operations details and will assist with budget tracking on a global scale. • Oversee final OpEx/CapEx forecast. • Work with Accounting (fixed asset team) to review lease details. • Assist procurement on operating POs/vendors and scout requests. • Review/post accruals of operating expenses set in place. • Build OpEx budgets on a vendor level and set up meetings with respective site managers. • Create/update template internal GREWP plan. • Meeting with site leaders to build vendor details. • Validate Finance Admin work (POs/Invoice/Receiving). • Analyze Ops account analysis from A360’s actuals extraction that the finance team shared for G/L Level detail. • Set up POs, Invoicing, receiving. • Making sure accruals are set in place monthly. • Ensure timely process of invoice payments. • Work with BFM to ensure POs and invoices are staying within budget on a consolidated account/location level to ensure staying within forecast. • Support site managers to set up vendors in our system for payment, and assisting both site managers and Master Data Management team. • Check in meeting with stakeholders weekly basis to make sure there are no outstanding items. • Lease contract reviews and approve lease invoices in Tririga.

Role Description We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos Qualifications - Ideally, 7–10 years of total work experience in a fast-paced, unstructured environment - DTC e-commerce operations with physical products is required; exposure to 8+ figure businesses is strongly preferred - Strong understanding of Shopify and backend workflows - Experience managing remote teams across multiple functions - Track record of improving or rebuilding messy operational systems - Highly structured thinker with strong execution focus - Excellent written and spoken English - Strong ownership mindset with bias toward action - Able to simplify complexity and drive clarity Additional Notes - This is a senior execution role, not a coordinator position - You will be expected to take ownership and improve systems, not just maintain them - Candidates must have hands-on DTC experience in fast-moving environments - Full remote flexibility - Exposure to high-caliber business operations

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform • Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently • Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory • Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust • Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs • Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities • Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution