• Gesamtverantwortung für unser Amazon Geschäft (DACH-Fokus, ggf. Expansion USA). • Amazon PPC & Performance-Marketing: Strategie, Steuerung und Optimierung aller Sponsored Ads (SP, SB, SD) inkl. DSP – du steuerst das Werbebudget eigenverantwortlich auf Profit-Ziele (TACoS, Deckungsbeitrag). • Listing- & Content-Optimierung: Entwicklung und kontinuierliche Optimierung von Produktlistings, A+ Content und Brand Stores – inkl. KI-gestützter Content- und Bildererstellung (mit Support vom internen Design-Team). • Sortimentsentwicklung: Eigenständige Recherche und Identifikation von Produkten, die als "Amazon-First" zusätzlich in unser Portfolio passen. • Datenanalyse & Reporting: Monitoring aller relevanten KPIs (TACoS, ACoS, Profit, Brand Analytics, Search Query Performance) und Ableitung konkreter Maßnahmen. • Aufbau & Steuerung deines eigenen Freelancer-Teams (z.B. VAs für Listing-Pflege, Reporting, Reviews) – du bekommst ein eigenes Budget und führst dein Setup selbstständig. • Direkte Zusammenarbeit mit der Geschäftsführung – du berichtest direkt an die Geschäftsführung und gestaltest die Amazon-Strategie aktiv mit.

• Support DOW Customers by developing, administering, and sustaining SharePoint-based knowledge management solutions. • Manage SharePoint sites, libraries, lists, forms, repositories, workflows, and knowledge structures. • Ensure program information is accurate, searchable, secure, and accessible to authorized stakeholders. • Use effective metadata, taxonomy, version control, document control, and role-based access management practices. • Create dashboards, reports, SharePoint views, and data summaries to support program and financial visibility.

• Own and lead senior-level relationships with cruise line stakeholders across procurement, culinary, hotel operations, and brand experience teams • Navigate complex shipboard operations, contract structures, and deployment timelines unique to the cruise industry • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders • Source and analyze insights and analytics to drive business decisions • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value. • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system • Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Role Description Ophelia is entering a new chapter of scale. As we expand our reach, we are looking for a Senior Manager of Service Design & Workforce Management to lead the evolution of our patient services infrastructure. This is a high-impact role sitting at the intersection of Capacity Planning and Process Engineering, designed for a leader who loves to build from the ground up. Your mission is to engineer a high-precision, intent-based operation. You will be the architect of a predictive engine that anticipates patient needs across SMS, phone, and ticketing channels. By combining data-driven forecasting with smart service design, you will help us achieve an efficient patient-to-coordinator ratio, ensuring our care remains both high-quality and optimized as we grow toward 2027. - Design the Future State: Lead the discipline of Workforce Management at Ophelia. You’ll implement sophisticated Erlang C-based models that ensure we always have the right support available for our patients at the right interval. - Engineer Intent-Based Routing: Design the logic that identifies a patient’s specific needs and routes them to a coordinator with the corresponding skill. Ensure our systems handle triage seamlessly so our team can focus on care. - Cross-Functional Orchestration: Partner closely with a variety of teams including our frontline coordinators, clinicians, and clinical operations to translate complex care workflows into technical requirements. Work hand-in-hand with our Tech team to ensure our platforms and tools support the practical reality of day-to-day patient care. - Optimize the "Coordinator Journey": Map out our internal workflows to identify opportunities for automation. Design UI/UX improvements and data integrations that surface the "story of the patient" immediately, reducing manual search time. - Own the Roadmap: Serve as the business owner for our CCaaS and WFM platforms (exploring tools like Talkdesk and Genesys). Prioritize high-frequency tasks for automation each quarter to consistently buy back capacity for the team. - Partner for Impact: Work closely with Finance and Executive leadership to develop ROI models and staffing proposals. Use evidence-rooted insights to justify headcount and tooling investments that support our expansion. Qualifications - 5+ years in WFM Strategy, Operations Leadership, or Service Design. Backgrounds from high-growth tech, startups, or the vendor space are welcome—healthcare experience is a plus, but not a requirement. - Deep, technical mastery of volume forecasting, interval-level staffing, and Erlang C models. Understanding of industry standards and how to apply them to a modern omnichannel environment. - Proven ability to align stakeholders with different priorities toward a shared operational goal. - Enjoyment of the "scrappy" phase of growth. Comfortable building initial baselines and manual models while working toward the implementation of enterprise-grade tools. - Ability to translate complex analytics into clear, executive-level presentations that lead stakeholders through change. - Familiarity with omnichannel CCaaS routing and WFM software (e.g., Nice, Five9, or Genesys) and an interest in how EMR integrations can drive efficiency. Benefits - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!