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UN/COMMON

We are a multi-channel Shopify Plus agency, powering the next generation of global brands.

Ecommerce Account Manager

EcommerceEcommerceFull TimeRemoteJuniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expEnglishMagento

Job Description

Ecommerce Account Manager

UN/COMMON

• Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time. • Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact. • Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback. • Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally. • Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track. • Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule. • Collaborate with Design and Development Teams: Work with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients. • Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams. • AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning. • Budget Awareness: Support client budget tracking and help ensure resources are used effectively. • Case Studies: Assist strategists in documenting client wins and contributing to case study development. • App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization.

Job Requirements

  • What do I need?**
  • Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
  • 1–3 years of experience in ecommerce, account management, digital marketing, or a related role.
  • Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus).
  • Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike.
  • Organized, detail-oriented, and able to manage multiple tasks at once.
  • Eagerness to learn — you don't need to know everything, but you should be curious and coachable.
  • Bonus Points:**
  • Experience with digital merchandising or site content management
  • Background in digital marketing (SEO, email, paid, etc.)
  • Exposure to AGILE or project management tools (Jira, Asana, etc.)
  • Comfort translating technical concepts for non-technical audiences

Benefits

  • Health Coverage (Day 1)**** Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day.
  • Paid Time Off**** 23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year.
  • 401(k) with Company Match**** 4% company match after 6 months of employment, fully vested.
  • Parental Leave**** 12 weeks of fully paid maternity and paternity leave.
  • Remote Work Support + Half-Day Fridays**** $500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance

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