• Manage incoming requests with quality for the responsible team • Maintain good relationships with the team and the client • Ensure high-quality deliveries within deadlines • Maintain a steady work pace for the development team by resolving blockers, anticipating risks that could impede progress, and ensuring adherence to work processes and the principles and practices of agile methods • Also responsible for the team's administrative activities, such as monitoring result measurement indicators (IMR).

• Enable successful delivery of business and technology solutions within the health insurance domain • Act as servant leader and agile coach for Scrum team(s) • Apply Agile values, principles, and practices to manage work across sprints • Coach and mentor team members and stakeholders on Agile best practices • Facilitate core Agile ceremonies (sprint planning, daily stand-ups, etc.) • Partner closely with Product Owners for backlog readiness and planning • Track and manage delivery progress using Agile tools • Proactively identify and manage risks and dependencies impacting delivery • Prepare and present status updates for stakeholders and leadership • Ensure compliance with enterprise governance and operational standards. • Track and manage project and program-level deliverables and timelines.

• Define and implement Agile standards, playbooks, and best practices across teams, ensuring consistency in execution • Translate Agile frameworks into Jira configurations, roadmaps, workflows, and governance models • Collaborate with JOMIS government leadership to drive the development of Agile artifacts (e.g., definitions of done, backlog standards, PI planning structures) • Partner with government and program leadership to align on Agile expectations and continuously improve delivery practices • Proactively identify gaps in Agile adoption and drive corrective actions across teams • Support PI Planning, retrospectives, and continuous improvement efforts with structured, Jira-enabled processes • Serve as the primary Jira configuration expert for JTE Jira, owning workflows, roadmaps, dashboards, permissions, and governance • Design and maintain scalable Jira structures (JQL filters, projects, boards, roadmaps) to support cross-functional delivery • Work with teams to call out data integrity, board hygiene, and alignment to defined Agile processes • Create and manage Jira dashboards and Jira roadmaps that clearly communicate progress, risks, dependencies, and blockers to leadership per PI and capability block release • Ensure Jira data quality across program standards (e.g., all user stories must have acceptance criteria) to enable leadership decision-making through high-quality, reliable Jira data and insights • Leverage Confluence to track work efforts as needed and provide linkage to Jira ticketing

• Facilitate agile ceremonies and ensure the effective application of Scrum. • Act to remove impediments and facilitate the team's workflow. • Monitor and interpret agile metrics (lead time, throughput, cycle time). • Support the Product Owner and Tech Lead with prioritization and predictability. • Mediate conflicts and foster a collaborative, trust-based environment. • Encourage continuous improvement and the evolution of agile maturity. • Work with multiple teams when necessary, maintaining alignment across areas. • Lead initiatives that improve processes and increase team efficiency.