UN/COMMON

We are a multi-channel Shopify Plus agency, powering the next generation of global brands.

Ecommerce Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

0

Seniority

Lead

Job Description

Ecommerce Account Manager

UN/COMMON

Role Description As an Ecommerce Account Manager, you will support and grow client relationships while helping optimize the online shopping experience. This role is a great fit for someone eager to develop skills across account management, ecommerce strategy, and data-driven problem solving — with plenty of mentorship and collaboration along the way. What will I be doing? - Client Relationship Management: - Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time. - Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact. - Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback. - Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally. - Project Management: - Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track. - Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule. - Cross-Functional Collaboration: - Work with Design and Development Teams: Collaborate with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients. - Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams. - Additional Responsibilities: - AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning. - Budget Awareness: Support client budget tracking and help ensure resources are used effectively. - Case Studies: Assist strategists in documenting client wins and contributing to case study development. - App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization. Qualifications - Bachelor's degree in Marketing, Business, or a related field (or equivalent experience). - 1–3 years of experience in ecommerce, account management, digital marketing, or a related role. - Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus). - Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike. - Organized, detail-oriented, and able to manage multiple tasks at once. - Eagerness to learn — you don't need to know everything, but you should be curious and coachable. Requirements - Experience with digital merchandising or site content management. - Background in digital marketing (SEO, email, paid, etc.). - Exposure to AGILE or project management tools (Jira, Asana, etc.). - Comfort translating technical concepts for non-technical audiences. Benefits - Health Coverage (Day 1): Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day. - Paid Time Off: 23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year. - 401(k) with Company Match: 4% company match after 6 months of employment, fully vested. - Parental Leave: 12 weeks of fully paid maternity and paternity leave. - Remote Work Support + Half-Day Fridays: $500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance. Additional Requirements - Applications must be submitted in English; sponsorship is not available. - All application questions are required. Incomplete applications will not be considered. - Direct outreach to company leadership regarding this role is not permitted. - A video interview may be required as part of the selection process.

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