Role Description The Lead ServiceNow Reporting and Analytics Technologist is responsible for designing, developing, and maintaining Performance Analytics solutions that enable data-driven decision-making across the organization. This role partners closely with stakeholders, process owners, and platform teams to translate business objectives into meaningful KPIs, dashboards, and reports within the ServiceNow platform. This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). Responsibilities - Possess expert level technical knowledge of multiple ITSM or CRM systems, applications, or modules, and of the business processes associated with those systems or applications. - Escalation resource for assigned systems; serve as the primary technical contact for vendors of assigned systems; participate in strategic planning related to assigned systems. - Develop and manage workflows, playbooks, and other documentation required to support and sustain assigned systems and associated processes. - Direct and manage the implementation of configuration changes to provide proper functionality of assigned systems; coordinate and perform, as needed, routine testing to validate that assigned systems are working as designed. - Provide expert level technical advice regarding assigned systems to other IT personnel; guide the creation, execution, and management of a strategic roadmap for assigned systems which ensures best practices and standards are followed. - Consult with and direct the business in optimizing the use of assigned systems and associated workflows. Stay up to date with the latest system features and enhancements, recommending and implementing improvements. - Serve as the Technical Product Owner of assigned systems. Lead the development effort around workflows and processes to support the integration and automation of manual effort within assigned systems. - Direct and manage the regular maintenance activities for assigned systems, including system upgrades and performance tuning. - Lead inter-discipline, department, and group meeting discussions concerning system functionality. - Develop and manage a set of KPIs to measure and subsequently manage system effectiveness. - Monitor system activity to ensure processes are working properly. - Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. Qualifications - Education: - Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required. - Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred. - Experience: - Minimum 10 years of applicable experience in a technology environment. - Experience specializing in ServiceNow Performance Analytics, CSM, ITSM, ITOM preferred. - Licenses/Certifications (must complete all required certifications within 12 months of position acceptance): - ITIL 4 Foundation is required. - At least two Vendor specific application certifications (if offered) are strongly preferred. - ITIL 4 advanced certifications are strongly preferred. - ServiceNow Performance Analytics, ITSM, CSM certifications preferred. - Tools & Equipment: - General office equipment. Accommodations Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Role Description The Lead ServiceNow CMDB and Discovery Technologist is responsible for designing, developing, and supporting CMDB and Discovery solutions on the ServiceNow platform. This role partners closely with infrastructure, application, security, and platform teams to improve configuration data quality, enhance discovery coverage, and ensure accurate, reliable service mapping across the enterprise. This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). Responsibilities - Possess expert level technical knowledge of multiple ITSM or CRM systems, applications, or modules, and of the business processes associated with those systems or applications. - Escalation resource for assigned systems; serve as the primary technical contact for vendors of assigned systems; participate in strategic planning related to assigned systems. - Develop and manage workflows, playbooks, and other documentation required to support and sustain assigned systems and associated processes. - Direct and manage the implementation of configuration changes to provide proper functionality of assigned systems; coordinate and perform, as needed, routine testing to validate that assigned systems are working as designed. - Provide expert level technical advice regarding assigned systems to other IT personnel; guide the creation, execution, and management of a strategic roadmap for assigned systems which ensures best practices and standards are followed. - Consult with and direct the business in optimizing the use of assigned systems and associated workflows. Stay up to date with the latest system features and enhancements, recommending and implementing improvements. - Serve as the Technical Product Owner of assigned systems. Lead the development effort around workflows and processes to support the integration and automation of manual effort within assigned systems. - Direct and manage the regular maintenance activities for assigned systems, including system upgrades and performance tuning. - Lead inter-discipline, department, and group meeting discussions concerning system functionality. - Develop and manage a set of KPIs to measure and subsequently manage system effectiveness. - Monitor system activity to ensure processes are working properly. - Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. Qualifications - Education: - Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required. - Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred. - Experience: - Minimum 10 years of applicable experience in a technology environment. - Experience specializing in ServiceNow CMDB, Discovery, and related automation preferred. - Licenses/Certifications: - ITIL 4 Foundation is required. - At least two Vendor specific application certifications (if offered) are strongly preferred. - ITIL 4 advanced certifications are strongly preferred. - ServiceNow CSA, ITOM, ITSM certifications preferred. - Tools & Equipment: - General office equipment. Accommodations Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Role Description The Lead ServiceNow IRM/GRC Technologist is responsible for designing, developing, and supporting Integrated Risk Management solutions on the ServiceNow platform. This role partners with risk, compliance, audit, security, and IT stakeholders to automate governance processes, improve risk visibility, and ensure compliance with regulatory and internal control requirements. This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). Responsibilities - Possess expert level technical knowledge of multiple ITSM or CRM systems, applications, or modules, and of the business processes associated with those systems or applications. - Escalation resource for assigned systems; serve as the primary technical contact for vendors of assigned systems; participate in strategic planning related to assigned systems. - Develop and manage workflows, playbooks, and other documentation required to support and sustain assigned systems and associated processes. - Direct and manage the implementation of configuration changes to provide proper functionality of assigned systems; coordinate and perform, as needed, routine testing to validate that assigned systems are working as designed. - Provide expert level technical advice regarding assigned systems to other IT personnel; guide the creation, execution, and management of a strategic roadmap for assigned systems which ensures best practices and standards are followed. - Consult with and direct the business in optimizing the use of assigned systems and associated workflows. Stay up to date with the latest system features and enhancements, recommending and implementing improvements. - Serve as the Technical Product Owner of assigned systems. Lead the development effort around workflows and processes to support the integration and automation of manual effort within assigned systems. - Direct and manage the regular maintenance activities for assigned systems, including system upgrades and performance tuning. - Lead inter-discipline, department, and group meeting discussions concerning system functionality. - Develop and manage a set of KPIs to measure and subsequently manage system effectiveness. - Monitor system activity to ensure processes are working properly. - Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. Qualifications - Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required. - Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred. - Minimum 10 years of applicable experience in a technology environment. - Experience specializing in ServiceNow CSM, ITSM, ITOM, IRM preferred. - ITIL 4 Foundation is required. - At least two Vendor specific application certifications (if offered) are strongly preferred. - ITIL 4 advanced certifications are strongly preferred. - ServiceNow IRM, ITOM, ITSM, CSM certifications preferred. - General office equipment. Accommodations Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

• Provide technical leadership across all ServiceNow development activities, ensuring adherence to coding and platform best practices. • Lead solution design sessions, translating complex business requirements into scalable technical solutions. • Oversee development and integration work across ITSM, CSM, ITOM, and other modules. • Establish and enforce development standards, code review processes, and documentation practices. • Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision. • Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows. • Manage complex scripting, API integrations, and performance tuning to ensure platform reliability. • Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing. • Resolve critical technical issues and support continuous delivery pipelines. • Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth. • Promote continuous improvement in code quality, reusability, and efficiency. • Contribute to the definition of governance, design standards, and automation frameworks. • Champion new features, technologies, and ServiceNow innovations that add business value.