Role Description We are looking for an experienced IT Support Level 2 professional to provide high-quality remote technical support to a diverse client base. This role is ideal for someone who enjoys working across multiple technologies, troubleshooting complex issues, and collaborating closely with senior engineers in a structured support environment. - Provide remote technical support to resolve user issues and fulfill service desk requests requiring IT expertise - Act as an escalation point for Level 1 and Level 2 support issues - Triage, prioritize, and manage incoming support tickets efficiently - Deliver clear, professional client communication and build trusted relationships - Support IT projects, system migrations, and ongoing improvements - Document repeatable or undocumented tasks for future delegation - Assist with internal IT tools, systems, product evaluations, and process enhancements - Maintain accurate technical documentation and contribute to quality assurance initiatives - Escalate complex issues to Level 3 engineers with complete and accurate information - Follow guidance from senior engineers to ensure efficient issue resolution Qualifications - Strong hands-on experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra, Office apps) - Microsoft 365 tenant administration, including security, conditional access, and user management - Experience with Microsoft 365 endpoint management - Knowledge of mail flow and DNS filtering administration and troubleshooting - Windows desktop OS and macOS support, including upgrades and migrations - Windows Server administration and configuration - PowerShell and Windows command-line scripting skills - Experience with RMM and remote access tools (e.g., ConnectWise Automate, ScreenConnect) - Familiarity with ticketing/PSA systems (e.g., Zendesk, Halo PSA) - Remote PC hardware support, including firmware and driver management (Dell, HP) - Experience with IP telephony solutions (e.g., 3CX, Microsoft Teams) - Understanding of domain and website hosting - Networking knowledge (LAN, internet connections, IP addressing, DNS, switches, routers, firewalls) - Experience with UniFi and WatchGuard environments - Ability to configure and troubleshoot common business software (e.g., Adobe Acrobat, Sage) - Experience with anti-malware solutions (Bitdefender, Microsoft Defender) - Experience installing and configuring backup solutions (e.g., Acronis) - Comfort working with documentation platforms and knowledge bases Schedule & Availability - Monday to Friday, 10:00 a.m. – 6:00 p.m. (London Time) Application Process - Apply now to be considered for this role. Qualified candidates can expect an initial screening followed by a technical interview to assess skills and experience. - Successful applicants will receive next-step details promptly. Benefits - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. - Apply only if you are ready to commit, learn, and take ownership of your role.

• Identificar la solución de IA adecuada e infraestructura para cada problema del cliente • Evaluar la viabilidad de soluciones en el ámbito de IA • Asistir en el liderazgo de un centro de excelencia local alrededor de IA y la nube • Supervisar la implementación de selectos proyectos de IA • Proponer patrones de integración con otras soluciones del ecosistema • Identificar maneras de reducir costos en infraestructura en la nube • Evaluar sistemas en la nube para discrepancias o vulnerabilidades • Crear diseños y planos de Arquitectura en la Nube cuando sea necesario • Documentar y presentar lecciones aprendidas de diferentes servicios en la nube

Role Description Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. This is a remote role. Caregivers must reside in Ohio. A caregiver in this position will work varying shifts, Monday through Friday between 8:00am and 5:00pm. A caregiver who excels in this role will: - Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. - Validate patient physician information and ensure accurate collection. - Identify patients in need of financial counseling to ensure appropriate payment of services. - Triage appointments, based on diagnosis, patient preferences, and physician specialty. - Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. - Perform scheduling both intra- and inter-departmentally as requested by physician orders. - Receive orders and processes as indicated by provider and schedules according to protocol. - Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). - Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. - Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. - Communicate with patients and their families to provide detailed instructions, directions, and resources available. Qualifications - High School Diploma/GED - 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience - Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access - Knowledge of Microsoft Word and Excel applications - Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Requirements - In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements - Frequent standing, walking and sitting for extended periods of time - Lifting and carrying up to 25 pounds - Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital - Normal or corrected vision Personal Protective Equipment - Follow standard precautions using personal protective equipment as required Benefits - The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. - All offers of employment are followed by testing for controlled substances. - Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. - Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. - Information provided on this application may be shared with any Cleveland Clinic Health System facility.

• The IT Support Specialist serves as a technical team lead and subject matter expert (SME) for Intel's Microsoft Teams, Teams Rooms (MTR), Audio/Visual, and Telephony services. • This role provides Level 4 (L4) operational and escalation support while leading shift-based operations in a global 24x7 environment. • Ensuring operational readiness, service quality, and adherence to defined SLAs. • Mentors support specialists and partners closely with engineering, network, security, vendors, and carriers to drive service stability and continuous improvement. • Drives proactive issue prevention, problem management, and operational excellence. • Leads incident, problem, and request management for Teams and MTR services, including software and firmware patching, upgrades, and lifecycle management. • Provides senior operational oversight for VoIP and unified communications services, ensuring consistent and reliable voice capabilities across the enterprise.