Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities - Helpdesk & Ticket Resolution Review - Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows. - Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria. - Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation. - Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes. - Identity, Access & Account Administration - Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows. - Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states. - Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools. - Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria. - Endpoint, SaaS & Systems Support - Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states. - Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards. - Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems. - Maintain accuracy, consistency, and professional judgment across submitted work. Qualifications - 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles. - Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support. - Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems. - Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation. - Strong written communication skills and ability to explain IT support decisions clearly. - Ability to follow structured instructions and produce evidence-based work. Educational Background - A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful. - Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant. Nice to Have - CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification. - Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management. - Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes. - Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation. - Strong attention to detail in technical, security-sensitive, and documentation-based workflows. Why This Opportunity - Apply IT support and systems administration expertise to structured remote project work. - Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows. - Work on flexible, project-based assignments aligned with your professional background. - Use your IT support judgment in a focused, detail-oriented consulting environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Part-time commitment depending on project availability. - Competitive rates between $55–$80 per hour depending on expertise. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

• Provide help desk support for DGMH systems, including monitoring and responding to user inquiries and service requests • Manage and track help desk tickets, ensuring timely resolution and follow-up • Support onboarding of new staff, including system access, training, and guidance • Perform data entry, tracking, and monitoring activities across multiple systems and spreadsheets • Clean, prepare, and validate data for transfer, ensuring accuracy and completeness • Conduct basic data quality checks and resolve discrepancies as needed • Scan, organize, and maintain electronic documents for easy retrieval and audit readiness • Maintain and manage shared inboxes and communication channels for system support • Provide daily or weekly activity reports to stakeholders as required • Coordinate with IT vendors and internal teams to troubleshoot system issues • Support special assignments and high-priority data processing tasks • Collaborate with program staff to ensure accurate tracking and reporting of activities

• Support the administration and optimization of CTMS platforms, with a primary focus on REALTIME • Partner closely with the Senior System Administrator on system governance, enhancements, and roadmap execution • Maintain system configurations, user roles, permissions, and workflows across sites • Build and configure study calendars, visit schedules, and financial tracking tools within CTMS • Provide real-time troubleshooting and guidance to ensure smooth study execution • Develop and deliver structured onboarding and ongoing training programs for coordinators and site staff • Support the development, maintenance, and implementation of Standard Operating Procedures (SOPs) related to CTMS use, study builds, and documentation workflows

IT Application Support Manager Location: Milwaukee, WI, US Hybrid Cheers to creating an incredible tomorrow!     At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes. Here’s to crafting careers and creating new legacies. Crafted Highlights: In the role of IT Application Support Manager, you will oversee Managed Service Providers and ensures reliable, high‑quality support for critical business applications in Milwaukee, WI. This role drives operational excellence through continuous process improvements, strong governance, and effective transition‑to‑operations for new projects. Partnering closely with regional IT and business stakeholders, the manager ensures third‑party services are delivered consistently and without disruption to core business operations. What You’ll Be Brewing: - Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties - Oversee activities associated with monitoring, analysis, and reporting of application service provider performance - Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes - Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed - Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact to the company’s critical core systems Key Ingredients: - You have a bachelor’s degree in IT, Computer Science or Equivalent experience - Minimum of 8 years of experience in application development or delivery - Functional knowledge of key SAP platforms and modules, including SAP S/4HANA, SAP ECC, EWM, TM, MM, SD, and FI/CO, sufficient to provide application ownership, govern service delivery, and assess business impact. - Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models - Proven incident, problem, and change management skills in enterprise‑critical, integrated application environments. - Strong analytical and problem‑solving skills to diagnose complex cross‑system issues and drive root‑cause resolution and continuous improvement. - Capability to govern and usage of AI observability tools, dashboards and metrics. - Excellent communication and stakeholder‑management skills, with the ability to translate technical issues into clear business impact for leadership. - Ability to operate both strategically and tactically, influence without direct authority, and maintain strong ownership and accountability - You build relationships and collaborate to get to the desired outcome. You take accountability for results – acting with integrity and honoring commitments - You take accountability for results – acting with integrity and honoring commitments - You have a thirst for learning – you are always looking for ways to learn and help one another grow - You exhibit our core values Beverage Bonuses: - Flexible work programs that support work life balance including a hybrid work model of 4 days in the office - We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities - We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are - Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization - Ability to grow and develop your career centered around our First Choice Learning opportunities - Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources - On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! - Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Job Posting Salary Range: Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic