Role Description Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. This is a remote role. Caregivers must reside in Ohio. A caregiver in this position will work varying shifts, Monday through Friday between 8:00am and 5:00pm. A caregiver who excels in this role will: - Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. - Validate patient physician information and ensure accurate collection. - Identify patients in need of financial counseling to ensure appropriate payment of services. - Triage appointments, based on diagnosis, patient preferences, and physician specialty. - Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. - Perform scheduling both intra- and inter-departmentally as requested by physician orders. - Receive orders and processes as indicated by provider and schedules according to protocol. - Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). - Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. - Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. - Communicate with patients and their families to provide detailed instructions, directions, and resources available. Qualifications - High School Diploma/GED - 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience - Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access - Knowledge of Microsoft Word and Excel applications - Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Requirements - In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements - Frequent standing, walking and sitting for extended periods of time - Lifting and carrying up to 25 pounds - Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital - Normal or corrected vision Personal Protective Equipment - Follow standard precautions using personal protective equipment as required Benefits - The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. - All offers of employment are followed by testing for controlled substances. - Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. - Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. - Information provided on this application may be shared with any Cleveland Clinic Health System facility.

• The IT Support Specialist serves as a technical team lead and subject matter expert (SME) for Intel's Microsoft Teams, Teams Rooms (MTR), Audio/Visual, and Telephony services. • This role provides Level 4 (L4) operational and escalation support while leading shift-based operations in a global 24x7 environment. • Ensuring operational readiness, service quality, and adherence to defined SLAs. • Mentors support specialists and partners closely with engineering, network, security, vendors, and carriers to drive service stability and continuous improvement. • Drives proactive issue prevention, problem management, and operational excellence. • Leads incident, problem, and request management for Teams and MTR services, including software and firmware patching, upgrades, and lifecycle management. • Provides senior operational oversight for VoIP and unified communications services, ensuring consistent and reliable voice capabilities across the enterprise.

• Serve as the senior technical authority for engineering, integration, and architecture across the EHR service portfolio and/or EHR customers. • Develop and maintain enterprise-level engineering strategy, roadmaps, and modernization plans. • Lead technical reviews, architectural governance, and engineering decision-making for major initiatives. • In coordination with customer-side engineering leadership, define the engineering process and gates for the program. • Drive and mentor systems engineering rigor across the program for new deployments, capabilities, enhancements and change. • Provide engineering oversight of EHR platforms, including workflows, infrastructure, cloud services, interfaces, and data exchange. • Ensure the environment meets standards for availability, performance, scalability, and cybersecurity. • Direct root-cause analysis for critical incidents and drive implementation of long-term corrective actions. • Assess emerging technologies and recommend strategic enhancements aligned with mission and program goals. • Collaborate with product owners, system integrators, cybersecurity teams, and operations leads to resolve complex technical challenges. • Mentor engineering teams and provide guidance to support workforce development and technical excellence. • Support proposal development, technical briefings, program reviews, and customer engagements.

Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities - Helpdesk & Ticket Resolution Review - Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows. - Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria. - Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation. - Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes. - Identity, Access & Account Administration - Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows. - Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states. - Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools. - Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria. - Endpoint, SaaS & Systems Support - Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states. - Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards. - Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems. - Maintain accuracy, consistency, and professional judgment across submitted work. Qualifications - 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles. - Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support. - Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems. - Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation. - Strong written communication skills and ability to explain IT support decisions clearly. - Ability to follow structured instructions and produce evidence-based work. Educational Background - A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful. - Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant. Nice to Have - CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification. - Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management. - Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes. - Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation. - Strong attention to detail in technical, security-sensitive, and documentation-based workflows. Why This Opportunity - Apply IT support and systems administration expertise to structured remote project work. - Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows. - Work on flexible, project-based assignments aligned with your professional background. - Use your IT support judgment in a focused, detail-oriented consulting environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Part-time commitment depending on project availability. - Competitive rates between $55–$80 per hour depending on expertise. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.