Role Description The Janitorial Operations Coordinator is responsible for supporting the day-to-day operational coordination of janitorial service accounts. This role ensures smooth communication between field staff, clients, and internal teams while maintaining service quality, scheduling accuracy, and operational efficiency. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where coordination, documentation, and communication are essential to maintaining service standards. - Operations Coordination - Coordinate daily janitorial service schedules across multiple client locations. - Monitor service coverage to ensure all scheduled cleaning assignments are completed on time. - Serve as a liaison between field janitorial teams, operations management, and clients. - Assist with workforce scheduling, shift coverage, and adjustments when staffing issues arise. - Client Support and Communication - Respond to client inquiries regarding service schedules, issues, or special requests. - Document and escalate service issues or complaints to the appropriate internal teams. - Ensure client requests are tracked and resolved within agreed timelines. - Administrative & Clerical Support - Maintain accurate operational records, reports, and service documentation. - Update internal systems with job details, schedules, and service confirmations. - Assist with preparing operational reports and performance updates for management. - Vendor & Staff Coordination - Coordinate with field supervisors and janitorial staff regarding daily assignments. - Support onboarding documentation and communication for new field staff when required. - Track attendance, job completion, and service performance indicators. - Quality Assurance Support - Help monitor quality control processes and track service feedback from clients. - Support operational improvements by identifying recurring service issues. - Ensure compliance with company operational procedures and client service standards. Qualifications - Bachelor’s degree in Business Administration, Operations Management, or a related field preferred. - Minimum 1–3 years of experience in operations coordination, administrative support, or service operations. - Experience working in facility management, janitorial services, logistics, or service operations is an advantage. - Strong Microsoft Office 365 skills, particularly in Excel, Word, Outlook, and Teams. - Experience working in a structured business environment with operational processes and reporting. Benefits - HMO with 1 free dependent upon hire. - Life Insurance. - 20 PTO credits annually. - VL and SL cash conversion. - Annual Performance-Based Merit Increases and Employee Recognition. - Great Company Culture. - Career Growth and Learning. - A laptop will be provided by the company. - Night Differential. - Work From Home. - Monday - Friday, NIGHTSHIFT. - PHP 46,500 ALL IN.

Role Description The Operations Director will oversee the operations of NIVA Health’s multi-clinic, nationwide network of Primary Care/IV Nutritional Wellness and Regenerative Medicine offices. This role requires a strong operational background with experience in the start-up, expansion, and implementation of Primary Care service lines. The Operations Director will play a key role in strategic planning, business development, employee relations, and financial oversight, with a strong emphasis on compliance and billing practices. This position is critical to ensuring operational excellence, patient-centered care, and alignment with NIVA Health’s mission of providing stellar patient care. The Operations Director must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. NIVA Health Core Values: As a member of the NIVA Health leadership team, you will embody and promote our core values: - Teamwork: Foster collaboration and unity across all levels of the organization. - Resilience: Maintain a positive attitude and determination to overcome challenges. - Open-Mindedness: Encourage innovation and diverse perspectives. - Ownership: Take responsibility for achieving goals and driving success. - Positivity: Inspire optimism and enthusiasm throughout the team. Key Responsibilities - Lead operations for multiple Primary Care clinics across the U.S. - Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations. - Oversee budgeting, forecasting, reporting, and auditing. - Develop and maintain strategic plans to support organizational growth and sustainability. - Ensure systems are in place to evaluate performance against NIVA Health objectives. - Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements. - Establish, update, and enforce standard operating procedures (SOPs) and protocols. - Stay informed of industry trends, regulatory changes, and potential risks/opportunities. - Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams. - Provide strong leadership across geographically dispersed teams. - Partner with HR in recruitment, performance management, and employee relations. - Promote a culture of accountability, ownership, and continuous improvement. - Mentor and coach staff to achieve professional development and departmental goals. - Communicate effectively with clinic managers and executive leadership to align priorities. - Ensure systems are in place for quality monitoring and clinical risk management. - Conduct audits on compliance, service delivery, and infection control. - Oversee credentialing and billing-related compliance for all service lines. - Develop and enforce policies that align with clinical and non-clinical regulatory standards. - Partner with HR and Compliance to address outcomes, risks, and performance issues. - Complete other duties as assigned at the discretion of management. Qualifications - Proven operational leadership experience and successful track record in multi-clinic, nationwide healthcare organizations. - Demonstrated success in start-up and implementation of Primary Care service lines. - Strong knowledge of billing practices and revenue cycle management. - Experience with strategic planning, business acumen, and employee relations. - Ability to oversee compliance, audits, and quality initiatives. - Detail oriented and ability to juggle multiple projects. - Excellent communication, organizational, and leadership skills. - Knowledge of regulatory agencies and standards that govern primary care practices. - Bachelor’s Degree or above in Healthcare Administration is highly desirable. - 10 years experience managing Primary Care clinics. - Flexibility to travel (Required). Benefits - Competitive salary starting at $90 - $100k per year, plus performance-based bonus opportunities. - A supportive and collaborative work environment. - Opportunity to make a meaningful impact in a growing organization focused on wellness and regenerative care. - Comprehensive Benefits: Health, dental, vision, life, paid time and holidays, 401k plan with employer matching and more. - 401(k) - 401(k) matching - Dental insurance - Health insurance - Vision insurance - Willingness to travel: 75% (Required) How to Apply If you are a passionate leader with the skills and experience to thrive in this role, we would love to hear from you! Please submit your resume and cover letter detailing your qualifications and interest in the position. Join NIVA Health in making a difference in the lives of our patients and advancing the field of wellness care!

• Perform live allocation and scheduling of linehaul runs, including night shifts and last-minute operational changes. • Communicate directly with drivers regarding run allocation, route changes, rest breaks, and fatigue management. • Ensure full compliance with NHVR regulations, Chain of Responsibility (CoR), driver hours, and work diary requirements. • Liaise with major clients regarding pickups, deliveries, service updates, and operational changes. • Monitor live operations and respond to incidents such as breakdowns, delays, accidents, or route disruptions. • Coordinate fleet availability, including mechanical issues and workshop scheduling. • Make time-critical decisions to minimise service disruption while maintaining safety and compliance. • Maintain accurate operational records and allocation data within scheduling and TMS platforms.

Role Description As a Quality Excellence Lead, you deliver expert linguistic support to clients and suppliers, facilitate the outsourcing of linguistic tasks to external teams, and ensure overall supplier quality performance within your assigned accounts. Your role involves advising Operations teams on addressing client complaints and internal escalations, following up with linguistic teams as necessary, and actively contributing to system and procedure improvements by identifying issues and proposing solutions. You explore and implement methods to enhance quality and knowledge retention while advocating for account profitability and managing quality-related risks through cost-effective translation workflows. Duties & Responsibilities - Quality processes and Operations support - Advise project managers on defining the project scope and quality requirements, such as domain, service level, workflow, target audience. - Support the Operations team in assigning the right resources based on the initial analysis of the project’s prerequisites. - Actively identify and assess risks and guide Operations towards risk mitigation strategies and activities. - Create and/or maintain linguistic assets (style guides, term bases, translation memories, project-specific instructions). - Coordinate terminology and translation memory management process; advise the Operations team on best practices in linguistic asset management. - Coordinate the query management process for the dedicated accounts by ensuring smooth communication between all linguists involved in a project, in addition to ensuring all necessary changes resulting from the queries are implemented. - Collaborate with the Operations team to ensure regular quality control and evaluations (LQEs) of the suppliers, collection of quality data, and visualization. - Design and implement LQA strategies (define quality model, scope, cadence, requirements; run LQA arbitration and sign-off on final scores), adhering to clients’ expectations and project requirements. - Based on quality data analysis, define and implement corrective and preventive actions and drive continuous improvement. - Proactively investigate client and internal review results (using the Root Cause Analysis, RCA) and follow-up with suppliers on projects where quality expectations are not met. - Foster collaboration and proactive communication between linguistic teams and Operations team. - Participate in the development of the company’s tools and define features and requirements, test products, share feedback and recommend changes if needed. - Adapt and embrace emerging industry trends such as MTPE (machine translation post-editing), AI-powered translations, LLMs (Large Language Models), automated QA checks and reporting mechanisms on CAT tools. - Provide guidance on accurate content localization, including terminology and style consistency, cultural and audience adaptation, and alignment with target formatting and layout standards. - Contribute to ongoing knowledge sharing within the Quality Excellence team and assist in maintaining up-to-date process documentation and departmental work instructions. - Client Satisfaction (Commercial team cooperation) - Contribute to data gathering for QBRs and participate upon request. - Assist the account teams with the management of the test translation ensuring the company’s test translation procedure is followed. - Assist the account teams in facilitating calls with linguists and client reviewers as needed and attend the meetings as Tarjama&’s representative when needed. - Supplier Management (Vendor Management cooperation) - Cooperate with the Vendor Management team in recruiting and testing new suppliers and replacing or retraining underperforming suppliers. - Ensure up-to-date data on suppliers’ quality performance is stored in Tarjama&’s Vendor Management System. Qualifications - Bachelor’s degree in translation or any other related field. - 5-7 years of experience, preferably in quality management in the localization industry and/or the translation field. - Excellent level of proficiency with MS Office. - Excellent communication and leadership skills. - Proven work experience as a team leader or supervisor. - Excellent analytical and problem-solving skills. - Organizational and time management skills. - Excellent client-facing and internal communication skills. - Excellent command of English and Arabic languages, both written and spoken. - Conflict resolution skills.