Role Description As a Quality Excellence Lead, you deliver expert linguistic support to clients and suppliers, facilitate the outsourcing of linguistic tasks to external teams, and ensure overall supplier quality performance within your assigned accounts. Your role involves advising Operations teams on addressing client complaints and internal escalations, following up with linguistic teams as necessary, and actively contributing to system and procedure improvements by identifying issues and proposing solutions. You explore and implement methods to enhance quality and knowledge retention while advocating for account profitability and managing quality-related risks through cost-effective translation workflows. Duties & Responsibilities - Quality processes and Operations support - Advise project managers on defining the project scope and quality requirements, such as domain, service level, workflow, target audience. - Support the Operations team in assigning the right resources based on the initial analysis of the project’s prerequisites. - Actively identify and assess risks and guide Operations towards risk mitigation strategies and activities. - Create and/or maintain linguistic assets (style guides, term bases, translation memories, project-specific instructions). - Coordinate terminology and translation memory management process; advise the Operations team on best practices in linguistic asset management. - Coordinate the query management process for the dedicated accounts by ensuring smooth communication between all linguists involved in a project, in addition to ensuring all necessary changes resulting from the queries are implemented. - Collaborate with the Operations team to ensure regular quality control and evaluations (LQEs) of the suppliers, collection of quality data, and visualization. - Design and implement LQA strategies (define quality model, scope, cadence, requirements; run LQA arbitration and sign-off on final scores), adhering to clients’ expectations and project requirements. - Based on quality data analysis, define and implement corrective and preventive actions and drive continuous improvement. - Proactively investigate client and internal review results (using the Root Cause Analysis, RCA) and follow-up with suppliers on projects where quality expectations are not met. - Foster collaboration and proactive communication between linguistic teams and Operations team. - Participate in the development of the company’s tools and define features and requirements, test products, share feedback and recommend changes if needed. - Adapt and embrace emerging industry trends such as MTPE (machine translation post-editing), AI-powered translations, LLMs (Large Language Models), automated QA checks and reporting mechanisms on CAT tools. - Provide guidance on accurate content localization, including terminology and style consistency, cultural and audience adaptation, and alignment with target formatting and layout standards. - Contribute to ongoing knowledge sharing within the Quality Excellence team and assist in maintaining up-to-date process documentation and departmental work instructions. - Client Satisfaction (Commercial team cooperation) - Contribute to data gathering for QBRs and participate upon request. - Assist the account teams with the management of the test translation ensuring the company’s test translation procedure is followed. - Assist the account teams in facilitating calls with linguists and client reviewers as needed and attend the meetings as Tarjama&’s representative when needed. - Supplier Management (Vendor Management cooperation) - Cooperate with the Vendor Management team in recruiting and testing new suppliers and replacing or retraining underperforming suppliers. - Ensure up-to-date data on suppliers’ quality performance is stored in Tarjama&’s Vendor Management System. Qualifications - Bachelor’s degree in translation or any other related field. - 5-7 years of experience, preferably in quality management in the localization industry and/or the translation field. - Excellent level of proficiency with MS Office. - Excellent communication and leadership skills. - Proven work experience as a team leader or supervisor. - Excellent analytical and problem-solving skills. - Organizational and time management skills. - Excellent client-facing and internal communication skills. - Excellent command of English and Arabic languages, both written and spoken. - Conflict resolution skills.

Role Description We are seeking a highly organised and proactive Operations Coordinator to join a dynamic UK-based events and staffing company. This role sits at the heart of operations, combining recruitment, logistics, and workforce coordination to ensure seamless delivery across international events. You will work closely with clients, site teams, and crew members, playing a critical role in maintaining operational excellence in a fast-paced and rewarding industry. This is an exciting opportunity to be part of a growing global business that values initiative, energy, and long-term career development. Responsibilities - Recruit, onboard, and manage event workforce teams - Coordinate daily and weekly staff schedules and distribute briefs - Maintain regular communication with crew, clients, and operations teams - Organise travel logistics including flights, accommodation, and transport - Conduct daily workforce check-ins via internal systems - Ensure CRM systems and administrative records are consistently updated - Prepare reports, data insights, and operational correspondence - Monitor worker performance, reviews, and progression - Oversee day-to-day coordination of crews across multiple projects - Process timesheets, payroll inputs, and invoicing through CRM systems - Support lead generation, account management, and project coordination Qualifications - Minimum 2 years’ experience in a relevant role such as recruitment, scheduling, coordination, or administration - Strong communication skills, both written and verbal - Excellent organisational and time management abilities - High attention to detail with strong problem-solving skills - Confident using Microsoft Office (Word, Excel, Outlook) - Ability to work in a fast-paced, flexible environment with changing priorities - Professional, proactive, and adaptable mindset - Experience dealing with multiple stakeholders and managing logistics is advantageous - Access to a reliable laptop and stable internet connection - Willingness to work flexible hours aligned with UK time zones Company Description At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role. Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.

• Establish our overall strategy for supporting developers, researchers and enterprises who want to have more control over their AI. • Build and maintain Adaption's developer community spaces (Discord server, forums) from the ground up, answer questions, capture feedback, and turn it into actionable issues for the team • Organize and lead meetups, hackathons, office hours, and live streams that introduce Adaption to new developer audiences • Collaborate with developer groups, universities, accelerators, and open-source communities to co-host and amplify high-quality events • Spotlight user projects and design partners (case studies, writeups, guest talks). • Build automations and systems that make community operations scale - when you do something twice, you figure out how to do it better the third time • Work closely with technical and marketing teams on cross-functional projects and feedback loops • Stay connected with community members over time, keeping a mental map of who's doing interesting work, who should meet who, and what people are building

Assist Marketing Consultants with sales support for digital accounts, manage digital orders, monitor campaign performance, and act as a liaison between ad operations and sales teams to resolve issues effectively.