Role Description We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. - Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. - Build Call flow designs and integration to backend systems using application program interfaces (API). - Manage NICE BU and provide input into solution design, and optimization for network solutions. - Provide routing design and implementation for contact center technology. - Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. - Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. - Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. - Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. Qualifications - 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots. - Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions. - Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing). - Skilled in building AWS Lambda-based custom logic for enhancing contact center operations. - Proficiency in Python, Node.js, or Java with AWS Lambda API integration. - Familiarity with version control tools (GIT, GitHub, TFS). - Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD. - Strong problem-solving, debugging, and troubleshooting abilities. - Excellent communication and collaboration skills with cross-functional teams and stakeholders. Requirements - Nice to have: Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.). Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. - Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. - Build Call flow designs and integration to backend systems using application program interfaces (API). - Manage NICE BU and provide input into solution design, and optimization for network solutions. - Provide routing design and implementation for contact center technology. - Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. - Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. - Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. - Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. Qualifications - 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots. - Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions. - Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing). - Skilled in building AWS Lambda-based custom logic for enhancing contact center operations. - Proficiency in Python, Node.js, or Java with AWS Lambda API integration. - Familiarity with version control tools (GIT, GitHub, TFS). - Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD. - Strong problem-solving, debugging, and troubleshooting abilities. - Excellent communication and collaboration skills with cross-functional teams and stakeholders. Requirements - Nice to have: Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.). Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description DSM North America, Inc. seeks a Project Controls Engineer for its Plainsboro, New Jersey location. - Early phase project cost estimating (Front-End Loading (FEL) 1-3 / Feasibility, Conceptual, and Basic phases) for R&D, Chemical & Industrial Plants (Biotech – Fermentation), Animal & Human Nutrition facilities compliant with Current Good Manufacturing Practices (cGMP). - Project Controls Plans for CAPEX projects of various sizes and complexities. - Cost and Schedule Forecast at Completion (Estimate at Completion) using Cost Performance Index (CPI) and Schedule Performance Index (SPI). - Support for Global Cost Estimating database metrics and data gathering for project KPIs, benchmarking, and cost appraisals. - Basis of Estimate (BOE) documentation throughout the estimate lifecycle, noting the scope, execution strategy, level of precision, key assumptions, exclusions, risks, and other critical project information. - Work Breakdown Structure (WBS) for Brownfield and Greenfield facility projects. - Estimating total installed factors for ISBL (inside battery limits) and OSBL (outside battery limits) project scope. - Estimates for owner costs / internal resource allocations. - Validation of consolidated estimates using benchmarked industry data. - Project Risk Assessments (PRA), including a risk register, quantitative and qualitative risk identification, assessments, and analysis (Monte-Carlo modeling @Risk & Crystal Ball platforms), opportunity management, and applying project risk management principles, practices, standards, and methods. - Progress cost and schedule performance validation. - Project escalation & inflation estimating models based on market conditions and execution timelines. - Integration of level 1-3 project schedules, milestones, and activity durations from multiple contractors. - Time impact analysis, critical path analysis, resource leveling, and related qualitative and quantitative schedule evaluations. - Project Controls requirements (Earned Value, Rules of Credit, Reporting, Critical Path) for Engineering and Construction Contracts (AIA G702 and G703 forms). - Performance indicators (KPIs), data, and trends using reports, charts, tables, dashboards. - Market Intelligence (CMI) investigation and reporting for structural steel, labor rates, price per sqft, lead-times. - Project and program reporting standards using Power BI, PIMS 365, PowerPoint, etc. and other Continuous Improvement (CI) initiatives for DSM HQ, Stage Gate, and VAR (Value Assurance Reviews) / Value Engineering. - Stage Gate Reviews (SGR) of project cost estimates for DSM capital projects worldwide. Qualifications - Requires a Bachelor’s degree or foreign equivalent, in Mechanical Engineering, Chemical Engineering, Engineering (any) or related field. - Six (6) years of progressive, post-baccalaureate experience as Project Controls Engineer, Project Cost Engineer, or a related position for a life sciences, engineering or oil and gas company. - At least six (6) years of employment experience must include: - Servicing multi-million dollar capital projects from feasibility phase through detailed engineering and design phase to commissioning phase. - Overseeing project management and capital projects delivery processes, including Total Cost Management (TCM), Earned Value Management (EVM). - Developing the overall estimate schedule identifying all deliverables, including estimating scope of work, preparation of the estimate methodology and basis of the estimate. - At least three (3) years of experience must include using SAP, Ecosys, PIMS, and Procore to manage capital projects, cost control, planning and scheduling, change and trends control, cost validation, progress measurement, and reporting. Requirements - Telecommuting permitted from anywhere in the US. - Salary: $189,449/yr; 40 hours/week. - Direct applicants only. Company Description Qualified applicants may visit our website at https://www.dsm-firmenich.com/corporate/careers.html and apply online (Job ID 81126). EOE M/F/D/V.

Join our Team About this opportunity: Join our team at Ericsson as an Integration Engineer, where you will be responsible for analyzing, preparing, implementing, and verifying the configuration and integration of Ericsson Cloud Solution. Your scope of work may include introduction, upgrades/expansions, functionality rollout, and capacity expansions. What you will do: - Analyze, prepare, verify, and implement integration of Ericsson Cloud Solution - Plan and drive product configuration and integration activities - Execute product configuration - Execute integration and migration activities - Prepare and execute system testing, module testing, and acceptance testing - Identify issues, propose improvements, and drive continuous optimization - Support post-project activities (handover, documentation, stabilization) - Understand the end-to-end technical solution and dependencies - Support pre-sales activities, including pre-studies (as needed) - Develop scripts and automation (coding as needed) - Share knowledge and collaborate effectively within and across teams - Be available for on-site work, overnight activities, and travel when required by project needs What you'll bring: - BSc in Telecommunications, Computer Science, or equivalent - Relevant experience in private cloud deployments (IaaS/CaaS) - Strong hands-on knowledge of OpenStack and Kubernetes is mandatory - Solid Linux administration skills and hands-on practice - Good understanding of networking concepts (L2/L3, routing, switching) - Good understanding of storage concepts (SAN/NAS, block/object storage) - Familiarity with 3PP hardware (e.g., Dell, HPE, Lenovo) - Strong problem-solving and troubleshooting skills - Ability to continuously learn and adapt - Creativity and innovation mindset - Ability to apply expertise and technology to deliver outcomes - Strong analytical and research skills - Deliver results and meet customer expectations - Excellent planning and organizing skills - Automation and CI/CD pipeline experience is a plus - Public cloud certifications (e.g., AWS, Google Cloud, Azure) is a plus - IP networking certification and experience (e.g., CCNA, CCNP) is a plus - Flexibility for on-site presence is required, as the role may involve overnight work and travel based on project needs and rollout schedules. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 784494