• Annotation - Audio/Video/Image/Sentence/Word validation • Categorization, Conversational interactions • Content creation • Correction • Evaluation • Localization

• Build and execute a scalable acquisition strategy focused on organic, community-led, and guerrilla initiatives within AI and developer ecosystems • Own the end-to-end acquisition of X new active users per month, ensuring sustainable DAU growth and conversion into paying users • Track and optimise the full acquisition funnel (traffic → activation → DAU → paid), improving CAC efficiency and unit economics • Grow product presence and engagement across social media, blogs, and niche dev/AI communities (Reddit, Discord, X/Twitter, YouTube, etc.) through organic content, community participation, and influencer collaborations • Manage outsourced promo content production (videos, reviews, product demos), ensuring quality and timely delivery • Own the marketing budget: allocate resources efficiently to maximise ROI without unnecessary burn • Collaborate closely with the product team to align acquisition efforts with onboarding, activation, and monetisation insights • Stay on top of trends in AI, developer tools, and AI-driven communities

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You will lead change management processes and deliverables in support of a large or several smaller projects. You will work directly with senior-level leaders across functions and geographies to identify and drive transformation in our organization. How you will contribute You will: - Act as a change partner and be accountable for change and communication of projects - Work directly with senior-level leaders across functions and geographies to identify and drive transformation in our organization - Set change strategies and create plans - Identify and assess the change impacts to the organization with a focus on end-to-end process efficiencies and improvement - Define, design and execute strategic change and transformation interventions that drive business performance, and which align to the strategic goals of the organization - Provide support to build individual and organization change capability in initiative teams and with stakeholders and influence through ongoing partnership, active coaching and appropriate role delineation - Measure and monitor the ongoing effectiveness of change and transformation strategies What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Experience managing change initiatives in a global corporate environment - Experience managing and influencing senior executive stakeholders - Knowledge, experience and exposure to best practices in change management - Training/instructional design experience - A passion for change, can drive big-picture thinking and not afraid to roll up your sleeves More about this role XXX What you need to know about this position: What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: Work schedule: No Relocation support available Business Unit Summary Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Relationship Management Global Business Services

• Review cases escalated by ROCA where confidence score falls below the auto-decision threshold, using AI-assisted signals within the unified case review UI (no multi-system switching) • Make accurate pass / block / escalate decisions on a daily queue spanning KYC Audit, ATO investigation, Reset 2FA, POA Review, and Withdrawal anomaly case types etc. • Escalate Key User cases (Priority ≥ 75) and high-risk patterns to Senior Agent / Team Lead with clear rationale documentation • Maintain SLA compliance (95%) and Recall (>99%) targets by surfacing systematic signal failures to Data and Model teams • Participate in regular AI model calibration sessions: review misclassification batches, validate ground truth, challenge decision thresholds with data • Maintain and update Confluence SOP pages for assigned case types; SOP coverage rate target ≥ 80% (directly impacts ROCA first-pass accuracy) • Flag SOP coverage gaps when ROCA's reasoning chain reveals unhandled scenarios; draft SOP additions for Team Lead review • Onboard and calibrate BPO agents on AI-assisted review workflows; monitor BPO quality against automated QA benchmarks