The World’s Leading Blockchain Ecosystem and Digital Asset Exchange
Risk Operations AI Specialist
Location
Singapore
Posted
27 days ago
Salary
0
Seniority
Mid Level
Job Description
Risk Operations AI Specialist
Binance
• Review cases escalated by ROCA where confidence score falls below the auto-decision threshold, using AI-assisted signals within the unified case review UI (no multi-system switching) • Make accurate pass / block / escalate decisions on a daily queue spanning KYC Audit, ATO investigation, Reset 2FA, POA Review, and Withdrawal anomaly case types etc. • Escalate Key User cases (Priority ≥ 75) and high-risk patterns to Senior Agent / Team Lead with clear rationale documentation • Maintain SLA compliance (95%) and Recall (>99%) targets by surfacing systematic signal failures to Data and Model teams • Participate in regular AI model calibration sessions: review misclassification batches, validate ground truth, challenge decision thresholds with data • Maintain and update Confluence SOP pages for assigned case types; SOP coverage rate target ≥ 80% (directly impacts ROCA first-pass accuracy) • Flag SOP coverage gaps when ROCA's reasoning chain reveals unhandled scenarios; draft SOP additions for Team Lead review • Onboard and calibrate BPO agents on AI-assisted review workflows; monitor BPO quality against automated QA benchmarks
Job Requirements
- 2+ years in fraud review, risk operations, or KYC/KYB case management
- Hands-on experience with ATO (Account Takeover) detection and investigation
- Comfort working in AI-augmented workflows: you read model outputs, interpret confidence scores, and make decisions based on AI-generated signals rather than raw data alone
- Structured, precise written communication: you can document a root-cause annotation in <3 sentences that an ML engineer can act on
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
- An operator's mindset toward AI tools: you leverage AI signals to make faster, better decisions — you master the tool rather than compete with it
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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