Arabic.AI

Role Description As a Quality Excellence Lead, you deliver expert linguistic support to clients and suppliers, facilitate the outsourcing of linguistic tasks to external teams, and ensure overall supplier quality performance within your assigned accounts. Your role involves advising Operations teams on addressing client complaints and internal escalations, following up with linguistic teams as necessary, and actively contributing to system and procedure improvements by identifying issues and proposing solutions. You explore and implement methods to enhance quality and knowledge retention while advocating for account profitability and managing quality-related risks through cost-effective translation workflows. Duties & Responsibilities - Quality processes and Operations support - Advise project managers on defining the project scope and quality requirements, such as domain, service level, workflow, target audience. - Support the Operations team in assigning the right resources based on the initial analysis of the project’s prerequisites. - Actively identify and assess risks and guide Operations towards risk mitigation strategies and activities. - Create and/or maintain linguistic assets (style guides, term bases, translation memories, project-specific instructions). - Coordinate terminology and translation memory management process; advise the Operations team on best practices in linguistic asset management. - Coordinate the query management process for the dedicated accounts by ensuring smooth communication between all linguists involved in a project, in addition to ensuring all necessary changes resulting from the queries are implemented. - Collaborate with the Operations team to ensure regular quality control and evaluations (LQEs) of the suppliers, collection of quality data, and visualization. - Design and implement LQA strategies (define quality model, scope, cadence, requirements; run LQA arbitration and sign-off on final scores), adhering to clients’ expectations and project requirements. - Based on quality data analysis, define and implement corrective and preventive actions and drive continuous improvement. - Proactively investigate client and internal review results (using the Root Cause Analysis, RCA) and follow-up with suppliers on projects where quality expectations are not met. - Foster collaboration and proactive communication between linguistic teams and Operations team. - Participate in the development of the company’s tools and define features and requirements, test products, share feedback and recommend changes if needed. - Adapt and embrace emerging industry trends such as MTPE (machine translation post-editing), AI-powered translations, LLMs (Large Language Models), automated QA checks and reporting mechanisms on CAT tools. - Provide guidance on accurate content localization, including terminology and style consistency, cultural and audience adaptation, and alignment with target formatting and layout standards. - Contribute to ongoing knowledge sharing within the Quality Excellence team and assist in maintaining up-to-date process documentation and departmental work instructions. - Client Satisfaction (Commercial team cooperation) - Contribute to data gathering for QBRs and participate upon request. - Assist the account teams with the management of the test translation ensuring the company’s test translation procedure is followed. - Assist the account teams in facilitating calls with linguists and client reviewers as needed and attend the meetings as Tarjama&’s representative when needed. - Supplier Management (Vendor Management cooperation) - Cooperate with the Vendor Management team in recruiting and testing new suppliers and replacing or retraining underperforming suppliers. - Ensure up-to-date data on suppliers’ quality performance is stored in Tarjama&’s Vendor Management System. Qualifications - Bachelor’s degree in translation or any other related field. - 5-7 years of experience, preferably in quality management in the localization industry and/or the translation field. - Excellent level of proficiency with MS Office. - Excellent communication and leadership skills. - Proven work experience as a team leader or supervisor. - Excellent analytical and problem-solving skills. - Organizational and time management skills. - Excellent client-facing and internal communication skills. - Excellent command of English and Arabic languages, both written and spoken. - Conflict resolution skills.

Role Description The Freelance Senior Graphic Designer at Tarjama is responsible for delivering high-impact, strategically aligned creative solutions that support complex corporate projects. This role focuses on developing strong creative concepts and producing high-quality, production-ready visuals that adhere to brand standards and client requirements. The freelancer is expected to work independently, handle sophisticated briefs with minimal supervision, and contribute to high-level design projects including corporate reports, proposals, presentations, and marketing materials while ensuring excellence, precision, and brand consistency. Duties & Responsibilities - Design Strategy & Execution: - Develop and execute advanced creative concepts aligned with branding and communication objectives. - Translate complex briefs into compelling visual narratives with minimal supervision. - Design high-level corporate materials including reports, proposals, presentations, pitch decks, and marketing assets. - Deliver print-ready and digital-ready files with high accuracy and strong attention to detail. - Ensure visual consistency across multiple formats while maintaining brand integrity. - Adapt and optimize designs across various platforms and media. - Review project briefs thoroughly to determine requirements, timelines, and technical specifications. - Manage multiple projects simultaneously while meeting tight deadlines. - Create animated graphs, data visualizations, and GIFs for digital reports when required. - Cross-functional Collaboration & Client Communication: - Collaborate closely with project managers and stakeholders across different verticals to ensure alignment with project goals. - Participate in internal review cycles and implement feedback efficiently. - Join client calls when required to present, clarify, or refine creative concepts. - Maintain professional communication to ensure smooth workflow and high client satisfaction. - Brand Consistency & Creative Excellence: - Ensure strict adherence to brand guidelines and corporate identity standards. - Contribute to maintaining and elevating visual quality standards across projects. - Stay updated on industry trends and incorporate innovative design approaches when appropriate. Qualifications - Bachelor’s degree in Graphic Design, Fine Arts, Visual Communication, or a related field (preferred). - 5+ years of professional graphic design experience (senior-level expertise required). - Strong portfolio demonstrating advanced conceptual thinking and corporate design work. - Advanced proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop, After Effects is a plus). - Proven experience delivering high-quality corporate and editorial layouts. - Strong understanding of branding systems and visual storytelling. - Ability to work independently with minimal supervision. - Excellent time management and ability to meet tight deadlines. - Fluency in Arabic and English (written and verbal). Behavioral Competencies - Initiative - Problem Solving - Team Oriented - Adaptability - Ability to Work Under Pressure Technical Competencies - Advanced Creative Concept Development - Expert-level proficiency in Adobe InDesign, Illustrator, and Photoshop, After Effects is a plus - Corporate and Editorial Layout Design - Typography & Visual Hierarchy - Brand Systems & Identity Application - Print & Digital Production Preparation