Title: Product Manager, Trust & Safety Location: San Francisco United States Job Description: About Trust & Safety Roles At Chime, we believe in the power of our product to help people lead healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts safe, ensuring uninterrupted access to their money, and minimizing risk and fraud loss across the platform. We're hiring Product Managers across Trust & Safety to drive critical investments spanning, KYC, support experiences and automation, and disputes. These roles sit at the intersection of customer experience, risk management, operations, and compliance-owning high-impact problem spaces where the tradeoffs are real and the stakes are high. You'll partner closely with Engineering, Data Science, Design, Operations, Risk, and Compliance to define strategy, ship impactful products, and continuously iterate based on data and insights. These are high-impact opportunities to shape how Chime balances growth, safety, and member experience at scale. The base salary offered for this role and level of experience will begin at $150,000 and up to $244,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. This role is in-office in San Francisco Monday - Thursday. Open Roles Trust & Safety at Chime spans multiple product domains. Individual roles focus on one of these areas, contributing to a shared mission of protecting members and enabling safe, scalable growth: - Enrollment & KYC: Build onboarding and identity verification systems that enable fast, low-friction access for legitimate members while preventing fraud such as synthetic identity attacks. - Member Support Experience - Human Agents: Define the tools, workflows, and systems that empower agents to resolve complex member issues with speed, accuracy, and empathy at scale - Member Support Experience - Automation and AI Agents: Develop platforms and automation systems-including AI-driven capabilities-that scale support and back office operations and improve both efficiency and member experience - Disputes: Transform member experiences and design intelligent systems that help members navigate and resolve transaction disputes, balancing member trust, fraud risk, loss exposure, and operational efficiency Across these areas, you'll work on problems that directly impact member trust, financial access, and the long-term integrity of the platform. In these roles, you can expect to - Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency - Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals - Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance - Partner deeply with cross-functional teams-including Engineering, Data Science, Design, Operations, Risk, and Compliance-to deliver scalable, reliable systems - Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes - Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance - Influence cross-functional strategy and align stakeholders across diverse priorities and constraints - Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable - Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking To thrive in these roles, you have - 4-10+ years of experience as a Product Manager (leveling will vary based on experience and scope) - Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems - Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs - A strategic mindset paired with the ability to translate vision into practical execution - Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams - Strong analytical skills, with experience using data to inform decisions and measure impact - Customer empathy, with the ability to deeply understand user needs and translate them into product solutions - Comfort operating in fast-moving, high-stakes environments with evolving constraints - Passion for Chime's mission of helping members lead healthier financial lives #LI-TP1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust-so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall-our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't-who will? - Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees - Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates. - In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute - Competitive salary based on experience - 401k match plus great medical, dental, vision, life, and disability benefits - Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off - 1% of your time off to support local community organizations of your choice - Annual wellness stipend to use towards eligible wellness related expenses - Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents - Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. - In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! - A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. Create a Job Alert Interested in building your career at Chime Financial, Inc? Get future opportunities sent straight to your email. Create alert Apply for this job - indicates a required field Autofill with MyGreenhouse

Title: Manager Product Management Location: USA remote Job Description: ***This role is based at our corporate office in Dallas, TX, or Remote*** Exceptional Hospitality Starts with You This is your chance to be part of a team that is revolutionizing human hospitality in a digital world. As a Product Manager for Hilton's Contact Center technologies, you will bring your technical skills to a hospitality company with an award-winning culture. Reporting to the Senior Manager Product Management, you will help drive forward the Guest Engagement Manager platform, simplifying and enhancing both our guest and agent experience with a focus on automation, customer support capabilities, and data-driven usability. What you'll do during a typical day: - Guide the Hilton Reservation & Customer Care Product roadmap, especially as it relates to the Guest Engagement Manager platform - Define and present new product concepts to technical and non-technical partners - Write top-notch requirements and work with the development team to build and bring concepts to life for our contact center agents - Collaborate with Engineering and Design in an Agile environment to build new features and solve product issues - Apply a blend of data and qualitative feedback to find opportunities to enhance the customer experience through supported products - Partner with business leads and analytics to define and refine success metrics, ensuring reporting and measurability of initiatives - Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact How you'll collaborate with others: - Build trusted working relationships across Hilton, including working with software engineering, experience design, contact center operations and analytics, brands, property, policy/regulatory, and market-facing teams - Work with the contact center business and operations leadership to align on objectives and priorities - Partner with internal Product teams on cross-functional projects Deliverables you'll take ownership of: - Identify and build new opportunities to improve the contact center agent experience and automate internal processes with new product capabilities - Define and prioritize Guest Engagement Manager features working with Technology, UX and Accessibility What It Takes to Make the Stay You have these minimum qualifications: - Five (5) years of work experience in Product Management, Technology Project Management, Program Management or related field - Experience in roadmap planning along with writing detailed product specs and documentation - Experience in an Agile or Scrum It would be useful if you have: - Bachelor's degree in Business, Computer Science, Engineering or related fields - Seven (7) years of work experience in Product Management, Technology Project Management, Program Management or related field - Contact Center technology experience - Experience writing user stories using tools like Jira and gathering requirements from several partners - Experience in the hospitality, travel, or transportation industry How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered - Financial security for your future – Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work. Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 – $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE Schedule : Full-time Brand: Hilton Corporate Shift : Day Job Job Level : Manager Job : Technology

Role Description If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who are we looking for We’re hiring a Product Manager to lead our Data & Search platform, with a focus on leveraging industry leading data capabilities to improve how buyers discover inventory and how sellers maximize performance. As a Product Manager for our Vehicle Intelligence Team you will sit at the intersection of: - Auto Tech / Automotive Marketplace dynamics (supply, demand, pricing) - Search & ranking systems - Data products (vehicle intelligence, enrichment) - Machine learning models (ranking, pricing, recommendations) This role directly impacts: - Conversion, liquidity, and revenue optimization across the platform. This role sits at the core of building a data-driven competitive advantage by ensuring the platform has the highest quality, most complete, and most actionable data foundation in the market. While machine learning enables optimization, it is the breadth, accuracy, and structure of the underlying data that ultimately determines performance. You will drive how vehicle, pricing, and behavioral data are sourced, enriched, standardized, and made usable across the ecosystem—powering everything from search relevance to pricing confidence and marketplace liquidity. By improving data coverage, reducing inconsistency, and unlocking new signals, you enable faster, more reliable decision-making for both buyers and sellers, creating a compounding advantage that competitors cannot easily replicate. What you will do - Own data products powering ML models, such as vehicle attributes, condition, and history. - Lead as the connective tissue between Engineering, Data Science, ML teams, and Commercial stakeholders. - Collaborate with engineering and data science teams on ML model feature definition and selection, ensuring inputs align with product goals, customer behavior, and measurable business outcomes. - Collaborate with engineering and data science teams to define, evaluate, and improve model performance metrics aligned to product outcomes and customer value. - Employ a hypothesis-driven approach to product development, converting ambiguity and assumptions into a clear framework for experimentation and validation via experimentation frameworks, including A/B testing, and evaluating offline versus online metrics to measure product and model performance. - Ensure data quality, coverage, and the reliability of underlying models and services that power critical product experiences and business decisions. - Translate complex data from multiple sources—including user behavior, seller performance, and model outputs—into actionable insights that drive product prioritization and innovation. - Improve inventory liquidity, pricing accuracy to drive trust and optimize the marketplace. - Identify high-leverage product opportunities through ranking improvements, data enrichment, and better use of signals to improve relevance, conversion, and customer outcomes. - Guide product strategy by evaluating and clearly communicating critical trade-offs between technical implementation and business value (e.g., performance vs. explainability). - Define and own a 6–12 month roadmap across Data, Search, and ML-driven features. - Articulate and advocate for product strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment. Qualifications - 4+ years industry (Auto-tech) / Product Management experience - Experience owning data-heavy or technically complex product areas, including data pipelines, schema and event design, platform integrations, and prioritizing product investments that improve data accessibility, usability, and business impact. - Strong understanding of modern data hygiene practices, including data quality management, governance, lineage, validation, and the processes required to ensure trusted, reliable, and scalable data assets across the organization. - Demonstrated success in identifying and implementing LLM-based solutions to augment user workflows, resulting in significant efficiency gains or enhanced capabilities. - Proven track record of leading the end-to-end delivery of complex, technical products, from ideation through to launch and iteration, consistently driving measurable business impact. - Ability to drive product strategy by translating complex data into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, rigorous experimentation design, and a deep understanding of metrics architecture. - Experience working cross-functionally with engineering teams. - Agile experience and release planning prioritization skills. - Presentation skills - Ability to simplify complex data and technical systems. - Mentoring and coaching skills. - Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Data Science, or similar). Advanced degrees are a plus. Benefits - Multiple medical plans including a high deductible, low cost health plan - Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance - Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance - Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation - Employee Stock Purchase Program with additional opportunities to earn stock in the Company - Retirement planning through the Company’s 401(k) Our Values - Trust & Transparency - People First - Positive Experiences - Calm Persistence - Never Settling

Role Description The Senior Director, Technical Product Management is accountable for the technical product documentation, platform roadmap, and measurable business outcomes for a defined portfolio within Core Systems and Enterprise Development organization. This role owns end-to-end technical product capabilities alignment with business and engineering counterparts, translating customer and business needs into scalable, secure, and resilient solutions. Partnering closely with Engineering, Architecture, Security, Commercial, Business, Operations, and Product Operations, this leader drives prioritization decisions, manages technical trade-offs, and ensures delivered capabilities achieve adoption, reliability targets, and value realization. As a Senior Director Technical Product Management, Core Systems and Enterprise Development, you will: - Define the technical product vision for the portfolio, including platform boundaries, capability model, and north-star architecture direction. - Own sequencing and prioritization of epics across platform capabilities, integrations, and modernization work; make final trade-off decisions based on value, risk, and technical feasibility. - Define and track KPIs that measure product team effectiveness, initiative progress, and business impact. - Translate product intent into clear technical requirements, acceptance criteria, and success metrics; ensure teams have clarity on outcomes, constraints, and guardrails. - Own operational outcomes for delivered capabilities, including incident learnings, reliability improvements, and ongoing performance/cost optimization. - Define adoption and usage success metrics for platform capabilities (API consumption, active integrations, feature utilization) and drive continuous improvement based on insights. Qualifications - Extensive experience in product management/technical product management, platform product ownership, or software/solutions engineering leadership with strong product accountability. - Demonstrated ownership of platform roadmaps, APIs/integrations, and modernization initiatives in B2B or enterprise environments. - Strong technical fluency across distributed systems, data contracts, and cloud-native delivery concepts; able to engage deeply with architects and engineers. - Track record of making and defending complex prioritization decisions that balance business value with reliability, security, performance, and cost. - Proven ability to lead cross-functional teams without direct authority and drive alignment across product, engineering, and business stakeholders. - Excellent verbal and written communication skills in English. Benefits - Flexible working hours and work-from-home or remote opportunities. - Opportunities to grow your skillset and career. - Generous vacation days so you can rest and recharge. - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. - Travel industry professional perks and discounts. - An inclusive work environment where diversity is celebrated. Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook