• Manages member organization's service operations to deliver member satisfaction and achieve strategic goals • Overseeing individual process membership application from intake through decision • Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members • Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards • Conduct routine reviews of member information and identify potential deficiencies or areas for improvement • Analyze membership applications and update requests for completeness, accuracy, and compliance standards • Prepare application summaries and support committees reviewing membership requests • Perform quantitative and qualitative analysis of member performance metrics and trends • Utilize dashboards and other documentation to support compliance reviews, performance improvement initiatives, and policy enforcement efforts • Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions • Maintain accurate records of applications, reviews, and membership data within tracking systems.

• Manage member organization's service operations to deliver member satisfaction and achieve strategic goals • Oversee individual process membership applications from intake through decision • Implement programs and initiatives to engage current members • Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards • Conduct routine reviews of member information and identify potential deficiencies or areas for improvement • Analyze membership applications and update requests for completeness, accuracy, and compliance standards • Prepare application summaries and support committees reviewing membership requests • Perform quantitative and qualitative analysis of member performance metrics and trends • Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions • Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems

• Develop a territory and account-based sales plan for the territory • Execute the plan for the territory to meet or exceed company goals • Deliver presentations on the Seer technology to customers in seminars and smaller meetings • Consult customers on the value of Seer technology for deep, unbiased proteomics to ensure the delivery of an exceptional customer experience • Partner across the company to communicate the needs of customers to drive future product developments and market expansion • Manage and drive the sales process within a complex sales environment • Utilize, update and manage the CRM system • Effectively manage and deliver an accurate forecast for the sales territory • Drive prospecting and develop new leads in the region to expand the customer base and open up new markets • Support the expansion of the commercial organization as needed to meet the company goals

Role Description Adobe Consulting Services is looking for a Delivery Manager to lead a team of consultants and project managers while ensuring the successful delivery of complex customer engagements. This is a first-line people manager position — you will own both the growth of your team and the quality of what your team delivers for Adobe's enterprise customers. You bring equal parts leadership and craft. You know how to develop people, navigate ambiguity, and hold a high bar for delivery — all at the same time. How You Will Work - Value Creator: Drive measurable outcomes for customers and Adobe — not just delivery outputs, but genuine business impact. - Business Operator: Keep engagements on track, manage risk, protect scope, and ensure the business runs with clarity and predictability. - People Developer: Invest in your team's careers, coach through challenges, and build a culture where great work is the norm. People Leadership - Serve as the primary manager for a team of consultants and project managers within Adobe Consulting Services. - Your direct reports will count on you for career clarity, honest feedback, and the kind of support that helps them grow. - Build genuine trust with direct reports through regular one-on-ones, quarterly career conversations, and clear, actionable feedback. - Develop individualized growth plans that connect your team members' strengths and aspirations to Adobe's business needs. - Foster psychological safety and a high-performance culture — one where people take initiative, speak candidly, and hold each other accountable. - Lead through conflict with emotional intelligence; know when to step in directly and when to let the team work through it. - Actively participate in performance calibrations, compensation reviews, and talent planning in partnership with HR business partners. - Champion inclusion and belonging as a daily practice, not a program. Customer Engagement and Delivery - Carry executive-level accountability for the engagements your team delivers — from initial scoping through final customer sign-off. - Serve as the sponsor-level point of contact for customers, building trust that extends beyond any single project. - Establish yourself as a credible thought leader in digital experience and marketing technology from day one of each engagement. - Define and continuously refine the operating model — how strategy, architecture, design, and technology teams work together and with the customer. - Proactively identify and mitigate delivery risks; serve as the escalation point for project managers when issues require senior judgment or customer management. - Ensure teams apply standardized methodologies and carry forward lessons learned from prior engagements. - Provide substantive feedback on deliverables, solution design, and estimation for current and future phases of work. - Protect the delivery team from scope creep and misaligned expectations; manage out-of-scope requests with professionalism and firmness. - Keep internal stakeholders and customers consistently informed on progress, milestones, and key performance indicators. Qualifications - 8+ years in consulting, delivery management, or professional services leadership. - 2+ years of direct people management experience with a track record of team development. - Experience leading complex enterprise implementations across multiple workstreams. - Familiarity with Adobe Experience Cloud products or comparable enterprise martech platforms. - Proficiency in Agile, Scrum, or hybrid delivery methodologies. - Strong risk management instincts and structured problem-solving approach. - Executive-level communication and relationship-building skills. - Ability to operate across business, strategy, design, and technical domains. Core Competencies - Judgment under pressure: You know when to act decisively and when to create space for the team to solve it themselves. - Customer centricity: You make decisions through the lens of customer experience and long-term partnership — even when it's inconvenient internally. - Strategic influence: You shape how programs are structured and how teams operate. - Operational rigor: You hold a high bar for consistency, process discipline, and delivery quality. - Adaptability: You thrive in ambiguity, pivot quickly when circumstances change, and stay composed when the path forward isn't obvious. - Hands-on leadership: You lead from the front when needed — willing to roll up your sleeves on a deliverable, a difficult customer conversation, or a team challenge. Benefits - Comprehensive benefits programs. - Focus on people, purpose, and community. - Champion inclusion and belonging.