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General Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, Ge
Membership Manager
Location
United States
Posted
38 days ago
Salary
$107.7K - $138K / year
Seniority
Senior
Job Description
Membership Manager
General Dynamics
• Manages member organization's service operations to deliver member satisfaction and achieve strategic goals • Overseeing individual process membership application from intake through decision • Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members • Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards • Conduct routine reviews of member information and identify potential deficiencies or areas for improvement • Analyze membership applications and update requests for completeness, accuracy, and compliance standards • Prepare application summaries and support committees reviewing membership requests • Perform quantitative and qualitative analysis of member performance metrics and trends • Utilize dashboards and other documentation to support compliance reviews, performance improvement initiatives, and policy enforcement efforts • Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions • Maintain accurate records of applications, reviews, and membership data within tracking systems.
Job Requirements
- Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
- At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
- Strong abilities in critical thinking, problem-solving, and data analysis
- Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
- Experience in working within data-driven systems or databases is preferred
- Exceptional written and verbal communication skills to effectively liaise with members and stakeholders
- Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
- Customer Service experience
- Must be able to obtain a Public Trust clearance
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Flexible work week to own your priorities at work and at home
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year
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