• Lead customer care operations and oversee end-to-end insurance claims handling within an automotive-focused environment. • Ensure customers are supported efficiently while claims are handled accurately and without delay. • Bring structure, visibility, and accountability to customer interactions and claims workflows. • Own the quality of conversations and speed and accuracy of claims handling. • Manage and coordinate teams across departments and regions, ensuring smooth handoffs between customer care and claims processing. • Directly involved in customer communication for escalations or complex cases.

Role Description We're looking for a Call Centre Manager to lead and optimise a high-performance support and claims operation focused on vehicle insurance and automotive services. You’ll oversee daily call centre performance, manage agents, and ensure customer interactions are handled efficiently, professionally, and in line with business standards. - This role exists to bring structure, accountability, and performance visibility to the call centre. - You’ll ensure calls are handled correctly, claims are processed smoothly, and customers receive clear, timely support without issues being missed, delayed, or escalated unnecessarily. - You’ll manage team output, monitor KPIs, improve processes, and act quickly when performance drops. - You’ll be responsible for building a reliable operating rhythm across inbound/outbound calls, claims handling, and repair coordination ensuring the team consistently meets service levels while maintaining accuracy and customer satisfaction. - This is a hands-on management role for someone who understands insurance workflows, call centre dynamics, and how to run a tight operation. Qualifications - 3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role. - Strong experience in vehicle insurance, insurance claims management, or automotive repair coordination. - Proven ability to manage call centre KPIs (call handling time, resolution rates, customer satisfaction, etc.). - Experience overseeing both inbound and outbound call operations. - Ability to manage, coach, and hold agents accountable to performance standards. - Strong understanding of claims processes, documentation, and customer handling in insurance environments. - Experience identifying operational gaps and implementing process improvements. - Ability to handle escalations and resolve complex customer issues effectively. - Strong organisational and reporting skills — able to track performance and maintain visibility across operations. - Experience working with CRM systems, dialers, and call centre software. - Excellent spoken and written English. - Ability to work aligned with Central Standard Time (9 AM – 5 PM). - Self-directed operator who can run daily operations without constant oversight. - High attention to detail, especially in claims handling and documentation accuracy. Benefits - Competitive salary based on experience. - Fully remote role with structured working hours. - Direct ownership of call centre performance and operational outcomes. - Opportunity to build and optimise a high-functioning support and claims team. - High-impact role with clear visibility into business operations and customer experience.

Title: Registered Nurse - Comprehensive Rehab Location: Charlestown United States time type Part time job requisition id RQ4061666 Job Description: Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Accountable for interpreting the plan of medical care, assessment of patients' clinical decision-making regarding nursing care, assuring nursing care is provided in a safe and competent manner, providing individualized nursing care, and evaluating nursing care for groups of patients. Does this position require Patient Care? Yes Essential Functions - Maintain accurate, detailed reports, and records. - Administer medications to patients and monitor patients for reactions or side effects. - Record patients' medical information and vital signs. - Monitor, record, and report symptoms or changes in patients' conditions. - Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans. - Modify patient treatment plans as indicated by patients' responses and conditions. Qualifications Education Associate's Degree Nursing required or Bachelor's Degree Nursing preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Registered Nurse [RN - State License] - Generic - HR Only required Experience Clinical nursing experience 0-1 year required Knowledge, Skills and Abilities - Familiarity with the principles and skills needed for practical nursing to provide patient care and treatment. - Knowledgeable of the care required by respective age groups for which care is being provided. - Ability to maintain confidentiality and secure sensitive information. - Knowledge of medical terminology. - Excellent verbal and communication skills. - Ability to accurately screen and triage acute patients. Additional Job Details (if applicable) Physical Requirements - Standing Frequently (34-66%) - Walking Frequently (34-66%) - Sitting Occasionally (3-33%) - Lifting Frequently (34-66%) 35lbs+ (w/assisted device) - Carrying Frequently (34-66%) 20lbs - 35lbs - Pushing Occasionally (3-33%) - Pulling Occasionally (3-33%) - Climbing Rarely (Less than 2%) - Balancing Frequently (34-66%) - Stooping Occasionally (3-33%) - Kneeling Occasionally (3-33%) - Crouching Occasionally (3-33%) - Crawling Rarely (Less than 2%) - Reaching Frequently (34-66%) - Gross Manipulation (Handling) Frequently (34-66%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 32 Employee Type Regular Work Shift Evening (United States of America) Pay Range $37.76 - $82.96/Hourly Grade SRHRN460 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title: Patient Service Representative Coordinator - Hybrid (Pittsburgh) or Remote (West Coast) Location: Pittsburgh United States Job Description: CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: - LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. - HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. - TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Work Shift: Monday - Friday 8:30 am - 5 pm West Coast or Monday - Friday 9:30 am - 6 pm EST Job Summary The Patient Services Representative Coordinator will be responsible for maintaining positive internal and external customer relationships while providing superior customer service. This position supports the sales force and Support Services Teams in coordinating PSR recruiting, including contract additions and terminations, throughout the country. The incumbent will be responsible for leading and/or managing multiple projects simultaneously and will be required to re-prioritize workload as needed. From a contract status and training standpoint, this role acts as a liaison between ZOLL and the Patient Service Representative. Essential Functions - Build sustainable relationships with internal and external customers through open and interactive communication regarding all PSR related recruiting and training activities - Initiate, organize, lead and facilitate internal and country-wide PSR related projects and meetings, including creating the agendas and preparing discussion materials - Drive quality improvement through tracking, monitoring results and implementing quality improvement initiatives - Develop and deliver all PSR training materials, memos and communications to insure comprehensive training sessions are conducted - Manage knowledge base in SharePoint for Customer Support and PSRC Teams - Provide train-the-trainer support to new PSR trainers and provide ongoing support and education to existing PSRs - Create and maintain functional guidelines and training material, related to patient installation and PSRC recruiting - Assure quality and timely patient fittings and follow up visits by analyzing metric data and following all pro-active PSR recruiting processes and guidelines - Develop and lead process improvement initiatives and maintain reference library of all PSR process documents - Schedule PSR training classes, which includes handling logistics such as travel arrangements and equipment delivery - Serve as a resource for various departments within the organization (i.e. Marketing, Clinical, Support Services, Finance, Engineering, Legal, etc.) regarding PSR related training, processes, communications, credentialing, etc. - Limited travel required to assist and/or review PSR training sessions, fits and follow ups - Perform all functions associated with country-wide recruiting, vetting and training efforts for all new PSRs Required/Preferred Education and Experience - Bachelor's Degree preferred - Associate's Degree In Business, Nursing or a related field preferred - Equivalent work experience required - 2-3 Years customer service experience required - SharePoint knowledge base management experience preferred - Experience in developing, implementing and delivering training curriculum required - Project management experience preferred Knowledge, Skills and Abilities - Superior communication and customer service skills - Proficient in Microsoft Office Suite - Excellent time-management and organizational skills Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Working Conditions - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually quiet. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $23.00 to $29.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.