• Lead and facilitate training sessions for new and existing Legal Assistants. • Assist the Development Manager in developing and updating training manuals. • Execute the initial onboarding phase for LATAM-based employees. • Help evaluate trainee progress through assessments and feedback loops. • Coordinate with operations and learning and development team. • Manage training calendars, attendance logs, and internal communications.

• Lead the development of a learning content strategy for a product or topic area • Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans • Lead the learning design effort for applications and services for a specific topic area • Prepare realistic content plans collaboratively with other content creators, track activities against the project schedule, and suggest viable options when demand exceeds capacity • Design and implement scalable and flexible content that can be reused • Determine the 'right content to build' including delivery method and effort, based on competency requirements in alignment with stakeholder guidance • Develop curriculum for one or more applications and services while following instructional design best practices and department standards • Design and develop a variety of learning materials, including interactive tutorials/practical labs, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels • Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals • Conduct regular audits to identify and address content gaps or inconsistencies • Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description We are looking for a Learning Architect to join our Product Education team. This role will focus on designing and delivering high-quality learning experiences that enable Nexthink users to successfully adopt and use our products. You will work closely with Product Managers, subject matter experts, and cross-functional stakeholders to translate complex product capabilities into clear, engaging, and scalable learning content. As a key contributor to Product Education, you will help shape how learning is designed, delivered, and continuously improved across Nexthink, leveraging modern instructional design practices, multimedia, and AI-driven content creation. Responsibilities Learning strategy & design - Partner with Product Managers and Nexthink subject matter experts to identify learning needs, define learning objectives, and design user-centric learning journeys aligned with product strategy and business goals. - Apply adult learning principles and instructional design best practices to create structured, effective, and engaging learning experiences for diverse user personas. - Translate complex technical and product information into clear, accessible, and actionable learning content. Content development & delivery - Develop end-to-end blended learning programs for Nexthink products, leveraging existing documentation, demo environments, and hands-on use cases. - Create engaging instructional materials, including assessments, quizzes, practical exercises with feedback, case studies, and instructional visuals. - Design and produce supporting learning assets such as storyboards, video and audio scripts, simulations, role-plays, and interactive experiences. - Develop and maintain certification content and exams supporting Nexthink's training and enablement programs. - Use modern e-learning authoring tools and multimedia technologies to deliver polished, high-quality learning experiences. - Leverage AI tools and automation to accelerate content creation, rewriting, scenario generation, and production workflows. Continuous improvement & product alignment - Maintain and update training content in line with product evolution, new features, and platform enhancements. - Test and validate learning materials to ensure accuracy, relevance, and alignment with real-world product usage. - Proactively contribute ideas for new learning formats, tools, and methodologies to improve learner engagement and scalability. Collaboration & stakeholder partnership - Build strong working relationships across Product, Technical Services, and other teams to ensure learning initiatives meet shared goals. - Act as a trusted learning partner, influencing stakeholders through clear communication, strong design rationale, and reliable delivery. - Share best practices and contribute to continuous improvement of learning standards and methodologies across the organization. Qualifications Learning principles and user-centric design - 5+ years of progressive experience as instructional designer and e-learning developer in a multinational or tech-driven environment. - Strong knowledge of adult learning theories and learning design experience - Ability to simplify complex information into clear, engaging content. - Experience developing and supporting training for IT teams - Business-level fluency in English - Strong writing, editing, and structuring skills Tools & technology - Experience with Nexthink software or willingness to learn about our product - Proficiency with e-learning authoring tools (Storyline, Rise, Synthesia, Adobe, Camtasia). - Familiarity with LMS platforms and SCORM/xAPI basics. - Advanced multimedia editing (graphics, audio, video) Collaboration & project skills - Excellent communication and influencing skills, able to build trust with stakeholders at all levels. - Ability to manage multiple projects and deadlines. AI & automation - High proficiency using AI tools for content creation, rewriting, and scenario generation. - Ability to design effective prompts and AI-assisted workflows. - Experience using AI automations to accelerate content production Quality & detail orientation - Strong attention to accuracy, consistency, and clarity. - Commitment to delivering polished, high-quality learning materials Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Amazing centrally located offices near the Bernabeu Stadium. - Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. - Up to 25 EUR per month for a gym subscription. - Flexible compensation plan for childcare & public transportation. - ‍ Reimbursement of up to 50% of the cost of English & Spanish classes. - Fresh fruit, cookies, soft drinks and protein shakes at the offie. - Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! - Bonuses for referring successful hires after three months of continuous employment. - We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner

• Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies • Assess client communication/training environments and develop adoption plans aligned to project goals • Build and execute project plans in collaboration with client teams • Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking • Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams • Coordinate and/or deliver training with L&D; track completion and effectiveness • Maintain reusable OCM assets and support scalable processes • Manage OCM lifecycle; support large-scale transformations alongside OCM Leads • Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation