Role Description We are hiring an experienced Product Manager to bring clarity, ownership, and momentum to SellerCloud, one of Descartes’ core e-commerce platforms. This role exists to ensure we are solving the right customer problems, making disciplined product decisions, and delivering measurable business outcomes across inventory, order management, shipping, and warehouse workflows. In addition to owning a key SellerCloud product area, this role will work closely with Product Managers across the broader Descartes portfolio to identify opportunities for cross-product integrations, partnerships, and platform cohesion that improve end-to-end customer workflows. Outcomes - Clear product direction: Define and execute a focused product strategy and roadmap aligned to customer needs, market dynamics, and business goals, prioritizing impact over noise. - Measurable business impact: Deliver initiatives tied directly to revenue growth, retention, margin protection, and/or operational efficiency. - Strong discovery discipline: Establish and maintain a robust customer discovery practice, validating problems before solutions and ensuring shipped capabilities address high value, real-world use cases. - High quality execution: Drive delivery across engineering and cross-functional teams, removing blockers, maintaining scope discipline, and ensuring solutions are complete (including workflows, edge cases, and integrations). - Cross product leverage: Identify and advance integration and partnership opportunities across the Descartes product portfolio to reduce fragmentation and enable seamless customer experiences. - Commercial influence: Contribute to monetization decisions including pricing, packaging, positioning, and upsell opportunities. - Stakeholder confidence: Build trust and alignment with executives and cross-functional partners through clear communication, sound judgment, and data-driven decision making. Qualifications - Several years of experience as a Product Manager, owning products through the full product development lifecycle (discovery → delivery → iteration). - Experience working on B2B SaaS products, ideally in e-commerce, order management, inventory, shipping, logistics, or warehouse systems. - Demonstrated ability to deliver business outcomes, not just features. - Experience collaborating across multiple products or platforms, including integrations, shared capabilities, or ecosystem partnership. - Comfortable working with engineering teams in complex, multi-system environments. Requirements - Strong product judgment with a clear ability to prioritize what not to build. - Proven ability to translate ambiguous problems into structured, actionable plans. - Solid understanding of e-commerce and/or supply chain systems (OMS, IMS, WMS, shipping/logistics platforms). - Ability to connect product decisions to commercial impact (revenue, retention, efficiency). - Data-driven approach to prioritization and decision making. - High agency: Takes initiative, creates momentum, and owns outcomes end to end. - Drives execution across engineering and cross-functional teams with accountability. - Comfortable navigating complexity, dependencies, and competing priorities. - Strong stakeholder management skills—able to influence, challenge, and align. - Clear, concise communicator who brings structure to ambiguity and adapts messaging for different audiences. - Customer-centric mindset with hands-on discovery experience. - Ability to define target segments and focus on the highest impact problems. - Pragmatic decision maker who balances curiosity with decisiveness. - Systems thinker with a cross-product, integration-oriented perspective. Benefits - Opportunity to own meaningful product areas with direct impact on business performance and customer experience. - Work on complex, high-value systems at the core of e-commerce and supply chain operations. - Significant autonomy to shape strategy, define priorities, and drive execution. - Highly visible work to leadership, directly influencing the company’s growth trajectory. - Opportunities to expand ownership across products and deepen leadership impact. Salary Range $100,000 - $120,000 USD annually. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators, and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good-way problem solvers. Guided by our values, we nurture a TEAM-focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers a Monday through Friday schedule, with working hours of 12:00 pm to 9:00 pm CST for the PM shift. What You Will Do: - Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. - Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. - Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. - Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. - Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. - Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. - Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure that all provided information is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. - Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: - High school diploma or equivalent. - Basic Microsoft Office Skills, including Word, Excel, and Outlook. - Minimum Typing speed of 30 wpm. - Experience in a call center environment preferred. - Some insurance and/or sales experience preferred. - Excellent verbal and written communication skills. - Ability to solve complex policyholder issues with a positive attitude. - Ability to work in a fast-paced environment and work well under pressure. - Knowledge of life and/or health insurance terminology preferred. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including a pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

• Build and ship Zeitview's primary enterprise platform, Asset Insights. • Receive problem definitions and prioritized requirements from our vertical product leads. • Partner with engineering leads to shape technical approach, manage cross-stage dependencies across the inspection pipeline (capture → analysis → delivery), and deliver complex programs at quality. • Evaluate where generative AI, LLM, or agent-based capabilities should replace or augment existing platform workflows, and where they shouldn't. • Negotiate scope trade-offs between multiple vertical PMs competing for the same engineering capacity. • Own the backlog for one or more pipeline stages in Asset Insights, writing epics and stories that engineering can pick up without a follow-up meeting. • Work side-by-side with operations teams who run inspections and deliver reports, identifying where product investment eliminates manual steps. • Stand up or refine measurement frameworks for your product areas, defining what "working" means before you ship, not after.

• Be the voice of the customer for an entire industry at Zeitview • You will be Zeitview's resident expert for one of our target verticals -- solar, wind, electric utilities, oil & gas, or commercial properties • You own problem definition: understanding what enterprise customers in your vertical actually need, why they need it, and what it's worth • You run discovery, build client relationships alongside sales, synthesize market signals, and translate all of that into clear, prioritized requirements that our platform product managers and engineering teams can execute against • You are responsible for competitive intel and defining metrics to demonstrate the success of the product and strategies • You should be growth-focused. You will not just iterate on our existing product/service offerings but propose business cases and GTM for expanding our offerings • Define what 'success' looks like for your vertical in terms that connect to revenue, retention, and customer outcomes • Embed with 3-5 strategic accounts in your vertical. Not to sell, but to understand their inspection workflows, pain points, and decision-making structures deeply enough to write requirements they'd recognize as their own • Run structured discovery across a mix of methods (customer interviews, operational ride-alongs, competitive analysis, usage data) and synthesize findings into a prioritized problem set for your vertical • Negotiate with platform PMs over engineering capacity, making the case for your vertical's priorities with data and customer evidence, not volume • Write requirements that hold up under engineering scrutiny: specific enough to build from, flexible enough to serve platform-wide • Build internal credibility as the person who knows your industry better than anyone else in the building