• Own the global Amazon P&L across US, CA, and UK Seller Central marketplaces, with full accountability for revenue, contribution margin, and growth targets. • Set and deliver the annual and quarterly revenue plan for Amazon, including category-level and country-level targets. • In partnership with the Merchandising team, build and execute the merchandising and assortment strategy on Amazon — what we list, where we list it, and how we sequence launches across regions. • In partnership with the Merchandising team, lead pricing, promotion, and Deals strategy (Lightning Deals, Best Deals, Prime Day, Big Deal Days, Black Friday/Cyber Monday) to maximize profitable growth. • Identify and prioritize new growth levers within Amazon — new categories, new ASINs, new international marketplaces — and own the business case and execution end-to-end. • Own contribution margin on Amazon. Manage the levers — product mix, pricing, promo depth, ad efficiency, FBA fees, returns, and chargebacks — to hit profitability targets. • Partner with Finance on forecasting, budgeting, and monthly P&L reviews. Bring a clear point of view on where the business is over- or under-indexing. • Manage FBA inventory health, storage costs, long-term storage fees, and aged inventory exposure in close partnership with Operations and Supply Chain. • Make disciplined investment trade-offs between growth (ad spend, promo, new launches) and profitability (margin, efficiency, contribution). • Build the reporting cadence and KPI framework that lets the rest of the company see how Amazon is performing in real time. • Own Amazon Ads strategy and performance — Sponsored Products, Sponsored Brands, Sponsored Display, and DSP — with clear targets for ACoS, TACoS, ROAS, and incrementality. • Drive the listing optimization roadmap: titles, bullets, A+ Content, Brand Story, Storefronts, images, video, and Premium A+ — built for both conversion and discoverability. • Own SEO and organic rank strategy across the catalog. Use search term reports, Brand Analytics, and competitive data to compound organic share over time. • Run a continuous testing program — creative, copy, price points, badging — and turn the wins into standard practice across the catalog and across regions. • Own the operational health of Seller Central: account health metrics, IPI score, suppressed listings, ASIN-level issues, and case management. • Maintain Brand Registry, manage Transparency / Project Zero where applicable, and lead the response to unauthorized sellers, counterfeits, and listing hijackings. • Own catalog hygiene end-to-end — variation families, parent/child relationships, attribute accuracy, and image compliance — across all four marketplaces. • Partner with Supply Chain on FBA inbound planning, shipment routing, replenishment cadence, and inventory positioning across FCs and regions. • Stay ahead of Amazon policy changes, fee structure updates, and category-specific requirements; translate them into action before they become problems. • Partner with Commercial Leadership to align Amazon strategy with the broader omni-channel plan. • Work with Brand and Creative to ensure on-Amazon storytelling reflects True Classic's voice, fit, and quality story. • Collaborate with Performance Marketing to coordinate cross-channel demand generation and avoid cannibalization between DTC and Amazon. • Partner with Operations and Supply Chain on inventory readiness, FBA planning, and fulfillment execution. • Work with Finance on forecasting, budgeting, and P&L management. • Coordinate with Legal and Compliance on Brand Registry, IP enforcement, and international marketplace requirements.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

• Provides overall strategy and direction of clinical trials, processes and procedures • Acts as Scientific Director / consultant as required by the needs of the projects • Acts as a primary senior-level contact for customers • Participates in customer proposals, Request for Information (RFIs), presentations, proposal defenses and Steering Committees • Provides scientific/regulatory oversight and project/therapeutic training to project teams • Interacts and collaborates with the Medical Writing department in the preparation of clinical development plans, protocols, investigator brochures, and medical/clinical reports, as required • Responsible for coordinating the acquisition of necessary medical/scientific input from outside experts/consultants/advisors • Represents the Company by attending industry meetings, speaking engagements, participating in booth exhibitions, etc. • Participates in the development of Standard Operating Procedures (SOPs), medical/scientific tools, training, staffing requirements, etc. • Interacts with senior management and contributes scientific/medical input to other departments, as appropriate • Develop and implement strategic client engagement plans to drive long-term partnerships and organizational growth • Lead executive governance, resolving high-impact escalations and delivering innovative solutions • Define and oversee the strategic direction for the delivery of a complex and diverse portfolio of clinical research projects • Maintain accountability for the financial health of a complex and high-value portfolio • Inspire and lead a culture of innovation, accountability, and collaboration across the organization

• Leads the direction, planning, and interpretation of clinical trials or research activities of one or more clinical development programs. • Participates in and may lead cross-functional teams to generate, deliver and disseminate high-quality clinical data supporting overall product scientific and business strategy. • Oversees project-related education of investigators, study site personnel and AbbVie study staff. • May have responsibility for leading clinical study teams, monitoring overall study integrity and review, interpretation and communication of accumulating data pertaining to safety and efficacy of the molecule. • Responsible for and ownership of design, analysis, interpretation and reporting of scientific content of protocols, Investigator Brochures, Clinical Study reports, regulatory submissions and responses and other program documents. • May oversee the work of Medical and/or Scientific Directors and of Clinical Scientists working on the same or related programs. • May serve on or co chair Integrated Evidence Strategy Team(s), with responsibility for development of a rigorous, cross-functionally-aligned, vetted Clinical Development Plan with full consideration of contingencies and alternative approaches. • Acts as clinical lead and actively solicits opinion leader interactions related to the disease area(s). • Responsible for understanding the regulatory requirements related to the clinical studies and global drug development and accountable for complying with those requirements.