• Conducting in-depth telephonic assessments to understand each patient’s medical, psychosocial, and social needs. • Reviewing and updating medical histories—including medications, chronic conditions, and preventive care. • Developing individualized care plans and guiding patients through their treatment goals and care options. • Providing empathetic, evidence-based education on chronic disease management and preventive health. • Monitoring progress by phone, adjusting care plans, and ensuring patients stay connected to their providers. • Completing Medicare Annual Wellness Visits (AWVs) via telehealth under physician supervision. • Partnering with Healthguides who support non-clinical needs such as scheduling, transportation, food assistance, and SDOH resources. • Performing proactive outreach and timely follow-ups to maintain continuity of care and patient engagement. • Advocating for patients, helping them access the right resources at the right time. • Documenting clearly and accurately in the EHR and care-management systems during and after calls. • Supporting quality outcomes (HEDIS, NCQA) by coordinating preventive services and managing chronic conditions. • Participating in virtual meetings, ongoing education, and clinical training to stay current with care standards. • Using multiple communication methods (phone, text, patient portals, email, AI-supported tools) to reach high-risk patients. • Collaborating in AI-driven outreach programs that help connect with vulnerable populations. • Protecting patient privacy in a secure, private home workspace. • Performing additional responsibilities as needed to support patients and the care team.

• Coordinate commercial activity within in-field teams to ensure targets are reached • Maximize market, segment, and team dynamics to drive both top- and bottom-line results • Coach, mentor, educate and develop team members to enhance skills and performance • Provide direction and insights to key internal partners in business planning process

• Lead kitchen operations ensuring the highest standards of food quality, safety, and presentation • Manage and support a small kitchen team, fostering a positive working environment • Oversee menu planning, stock control, and supplier relationships • Maintain accurate financial records including budgets, ordering, and stock rotation • Ensure compliance with all food safety, health & safety, and safeguarding policies • Work collaboratively with the school community to provide a friendly and efficient catering experience • Accountability for following and championing allergen controls.

• Supervise the day-to-day activities of the technical support team, ensuring customer issues are resolved with efficiency and effectiveness • Champion and enact continuous improvement measures, refining support processes to amplify customer satisfaction • Guide, mentor, and elevate team members to realize their utmost potential, cultivating a culture of collaboration and superior performance • Deliver consistent feedback and coaching to enhance team performance and accomplish organizational objectives • Embrace a customer-first mindset, guaranteeing prompt, high-caliber support for all customer inquiries and technical challenges, with an emphasis on lucid and impactful communication • Tackle intricate and high-stakes customer escalations, assuring swift and agreeable outcomes • Engage closely with engineering, sales, and product management teams to address customer requirements and funnel product improvement suggestions • Measure and scrutinize team performance metrics to identify improvement opportunities and take corrective measures when necessary