• Work as an experienced programmer across multiple clinical studies • Support regulatory submission activities • Produce and validate datasets and outputs • Program and validate datasets and SDTMs • Program complex non-efficacy outputs/figures • Perform Senior Review and Deliver QC of non-statistical output • Coordinate and perform code reviews • Create, QC and update complex dataset specifications • Act as a Lead programmer on multiple studies and projects • Develop archiving systems and processes

• Manage and oversee the BPO team responsible for executing internal controls testing in support of the Sarbanes-Oxley (SOX) 404 Compliance Program, including day-to-day supervision, prioritization of work, and quality review of deliverables. • Partner with Internal Audit SOX leadership to translate the SOX audit plan into clear testing assignments for the BPO team, ensuring appropriate coverage, scoping, and timing across in-scope processes and entities. • Review BPO-prepared testing workpapers to confirm they are clear, accurate, complete, and in accordance with Internal Audit quality standards and professional standards; provide feedback and coaching to continuously improve documentation quality. • Coordinate and support process walkthroughs with functional business partners and external auditors, ensuring that BPO team members have the information and context needed to execute testing appropriately. • Serve as the primary point of contact for BPO questions on testing, evidence requirements, and interpretation of control objectives, helping to resolve issues quickly and consistently. • Monitor and report testing progress, including preparation of status dashboards and metrics to keep Internal Audit leadership and key stakeholders apprised of testing status, key issues, and timing risks; escalate issues as appropriate. • Work with business partners and BPO resources to identify audit issues, perform root cause analysis, and drive SOX deficiencies to closure, including follow-up on agreed action plans and supporting remediation validation testing. • Build trust and maintain positive relationships with internal partners (e.g., Business Controllership, broader Finance, IT, Compliance), BPO leadership, and external auditors (Deloitte), ensuring alignment on expectations and effective coordination of SOX testing activities. • As needed, perform targeted hands-on walkthroughs and testing for higher-risk or complex areas, or where additional subject-matter expertise is required, and support other Internal Audit or special projects as assigned. • Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams throughout the customer engagement. • Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance. • Serve as the primary point of contact for the lifecycle management of video and other complimentary Motorola ecosystem technologies. • Establish recurring governance meetings for mid-term and long-term planning. • Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer. • Ensure best practices are being adhered to within the customer's environment. • Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure. • Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans. • Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities. • Report on technical performance and provide reviews of relevant service requests open within a customer's environment. • Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes. • Have familiarity with video solution deployment methodologies and quality processes. • Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities. • Ensure all operational documents remain up to date and relevant, such as Customer Support Plans and Servicer Statements of Work. • Undertake problem management by addressing the root causes of repetitive incidents to minimize operational impact. • Work with the Customer Support Manager on any contract renewal process for all assigned service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes. • Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.

Role Description Du verfügst über ein hohes Maß an Selbstorganisation, übernimmst gerne Verantwortung und hast Lust auf eine sinnstiftende Tätigkeit? Dann suchen wir dich für unsere Skalierung als Bauleiter TGA (m/w/d) in Essen. - Technische Bestandsaufnahme & Dokumentation - Vollständige und präzise Erfassung aller technischen und örtlichen Gegebenheiten - Dokumentation von Mess-, Prüf- und Abnahmeprotokollen - Installation & Projektkoordination - Betreuung der Installation durch Partnerbetriebe in enger Abstimmung mit dem technischen Projektleiter - Sicherstellung der Einhaltung von Kosten-, Termin- und Qualitätsvorgaben während der Umsetzung - Koordination mit dem technischen Projektleiter - Enge Zusammenarbeit mit dem technischen Projektleiter zur Planung und Koordination der Montageprojekte - Sicherstellung der fachgerechten Installation und Betriebsbereitschaft der PAUL-Komponenten - Qualitätskontrolle & Kundenzufriedenheit - Verantwortung für die Qualitätssicherung der Installationen - Sicherstellung hoher Kundenzufriedenheit durch präzise Ausführung und Betreuung - Inbetriebnahme & Abnahme - Reibungslose Inbetriebnahme der Anlagen gemäß technischen Anforderungen - Durchführung der finalen Abnahme und Übergabe zur Sicherstellung eines störungsfreien Betriebs Qualifications - Eine abgeschlossene technische Ausbildung oder ein Studium in einer relevanten technischen Fachrichtung (z. B. Heizungs- und Sanitärtechnik, Elektrotechnik oder Bauingenieurwesen/Hochbau) - Ein gutes Verständnis für Bauabläufe sowie für technische und gewerkeübergreifende Schnittstellen, VOB-Kenntnisse von Vorteil - Begeisterung für Digitalisierung - Eine hohe Teamorientierung, eine gute Kommunikation und die Übernahme von Verantwortung für Deine Projekte und Aufgaben - Eine eigenverantwortliche, ausgeprägte Kundenorientierung, strukturierte Arbeitsweise und Zuverlässigkeit - Bundesweite Reisebereitschaft und Flexibilität - Sehr gute Deutschkenntnisse in Wort und Schrift Benefits - Eine sinnstiftende Tätigkeit, welche weltweit zur CO2-Einsparung beiträgt - Eine kollegiale Arbeitsatmosphäre mit kurzen Entscheidungswegen - Einen unbefristeten Arbeitsvertrag mit überdurchschnittlichem Gehalt - 30 Tage Urlaub pro Kalenderjahr sowie zusätzlich der 24.12. und der 31.12. frei - Betriebliche private Krankenzusatzversicherung und Altersvorsorgezuschuss - Zuschuss für Firmenfitness in deiner Region - Regelmäßige Firmenevents, zu denen Du herzlich Willkommen bist - Dienstwagen mit Privatnutzung sowie Getränke und Obst in unseren Büros