• Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. • Develop and maintain detailed project plans, milestone tracking, and change control procedures. • Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. • Manage the transition from implementation state to steady-state client success with thorough handoff documentation. • Serve as the primary point of contact for clients throughout the implementation phase. • Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. • Provide Sales and Account Management teams with implementation support, including direct coordination with client contacts and third-party vendors. • Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. • Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. • Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. • Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. • Document business requirements, project plans, and implementation decisions with a high standard of accuracy. • Prepare and present clear status reports and performance updates for internal leadership. • Ensure all implementation artifacts are maintained for compliance, audit, and future reference. • Actively incorporate AI tools into your daily workflow, from project documentation and status reporting to client communication drafting and data summarization. • Contribute to Rightway's evolving approach to AI adoption in implementation workflows and share learnings and best practices with the broader team. • Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle.

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.

• Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: • Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. • Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. • Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. • Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Building and maintaining relationships across clinical, operational, and IT stakeholders. • Completing on-site training for end users and ensuring end user acceptance. • Ensuring a smooth transition to customer success post go-live. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Role Description As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ’s growth. This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams. Your ultimate goal is to ensure seamless adoption of AssistIQ’s solution while delivering measurable value to customers. We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards. Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly. Responsibilities - Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: - Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. - Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. - Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. - Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. - Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. - Building and maintaining relationships across clinical, operational, and IT stakeholders. - Completing on-site training for end users and ensuring end user acceptance. - Ensuring a smooth transition to customer success post go-live. - Continuously improve implementation processes, including: - Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. - Refining implementation playbook and processes, leveraging feedback from customers. - Be the “boots on the ground” to drive product improvements and expansion opportunities: - Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features. Qualifications - Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices. - 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies. - Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. - Experience mentoring or leading team members in a formal or informal capacity. - Experience providing support during pre and post go-live and creating successful transitions to customer success teams. - Demonstrated capability for problem-solving, prioritization and project management. - Excellent interpersonal skills. - Ability to synthesize information, think quickly and drive changes. - Strong communication (verbal, presentation, written) and time management skills. - A current driver’s license. - >50% travel required. Benefits - Health insurance - 3 weeks of vacation - 10 sick days - Flexible work hours - A collaborative, engaging, top-of-class culture Company Description At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.